Highlights

  • Native Salesforce SMS, WhatsApp & AI Agents####Rated 4.9+ on AppExchange. Send and receive SMS, text messages, WhatsApp, MMS, WebChat and AI agent conversations inside Salesforce. Every message lives natively on the record, not in a separate tool.
  • Bulk & 1:1 SMS and WhatsApp Campaigns####Launch high-volume SMS and WhatsApp campaigns from list views, reports and campaigns. Personalise with dynamic templates. Built for marketing, lead engagement and real-time customer support.
  • Unified Messaging Console on Every Record####Manage every SMS, WhatsApp and AI agent conversation from one console tied to the Salesforce record. Full thread history, attachments and context. No tabs, no switching between systems.

Description

ValueText is a Salesforce-native messaging platform for SMS, text messaging, WhatsApp, MMS and WebChat, every conversation on the record.####Send one-to-one SMS from a chat console on any record, bulk SMS and group SMS from list views, reports and campaigns, and automate SMS and WhatsApp in Salesforce Flow. Automate lead qualification, FAQs, routing and follow-ups with AI agents and chatbots, and escalate to a person at any point. Use dynamic templates, scheduling with time zones and business hours, auto responses and reminders.####Every message, attachment and audio file is captured natively on the record, with conversation labels, reports and dashboards for SMS and WhatsApp performance. Opt-in and opt-out work at keyword, URL, record, org and time level. SMS-to-WhatsApp fallback routing picks the channel that will land. Numbers from $1 a month.####ValueText is ISO 27001:2022 certified and signs BAAs. Data masking, encryption and file-type restrictions are built in, and opt-in and opt-out support GDPR and TCPA consent obligations.####Deploy across sales, service and marketing to send alerts, qualify leads and run SMS and WhatsApp programmes company-wide.

Also Compatible With

  • Supports orgs where Salesforce Shield services are enabled Salesforce Shield

Features

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Supports orgs where Person Accounts is enabledPerson Accounts
  • Supports orgs where Multiple Currencies is enableMulti-Currency

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 80
  • Custom Applications: 3
  • Custom Tabs: 48

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 38
  • App Builder: 32
  • Community Builder: 30

Requirements

Salesforce Edition
Professional, Enterprise, Unlimited, Developer, Performance
Other System Requirements
No additional system requirements

Support 24/7 free top-rated customer support for any technical questions Simply email us at support@valuetext.io or use live chat to reach our customer support team at https://ValueText.io/

Additional Information

Package Name
ValueText
Version
ValueText / 1.541.15
Listed On
9/15/2017
Latest Release
9/23/2026
Languages
Dutch, English, Finnish, French, German, Danish, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese
ValueText | WorkDial
Founded
2015

ValueText is the first multi-channel messaging app designed for Salesforce, and WorkDial is its calling app — together, the complete Salesforce-native communication stack.####With ValueText, send and receive SMS, WhatsApp, Webchat, and AI Agent messages directly in Salesforce, from one-to-one conversations to bulk texting, automation, and bots.####With WorkDial, click to call from any record, run a power dialer, or place WhatsApp Business voice calls — every call, recording, transcript, and sentiment lands as a native Salesforce record as it happens. AI call analysis is included in the seat, telephony is bring-your-own-Twilio at cost, and there is no seat minimum.####Used by sales, marketing, and support teams in over 40 countries, including Yamaha, Fujifilm, and Legrand, across Technology, Financial Services, Insurance, Education, Healthcare, Real Estate, Government, and more.####We listen to our customers and never stop improving, with multiple major releases every year — just read the numerous 5-star reviews from our happy customers.####BOOK YOUR PERSONAL DEMO TODAY: ##https://valuetext.io/demo ##https://workdial.io/meet

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