SFDC Customer Success Lead (Consultant transforming to fix contract) - Spain - AppExchange
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SFDC Customer Success Lead (Consultant transforming to fix contract) - Spain

Hourly Rate: Not Sure

Longer than a Year
20 - 40 Hours / Week
Open for Applicants
Spain
Immediately
20 days ago by Maria Jose Mas Cano

Optimize SFDC and business processes as Customer Success Lead focus on Sales, Marketing and HCP proceses. Key Responsibilities: • Optimization of business processes in SFDC system. Act as a Subject Matter Expert • Configure and test to execute features, integration, and reporting in SFDC. • Create and validate functional business requirements against business needs. • Translate the needs of business and articulate the functional requirements and design to meet requirements • Identify root causes and provide guidance to IT including perform complex root cause analysis and troubleshoot business processes including data integrity/accuracy in SFDC. • Serve as liaison between IT team and stakeholders in the area of responsibility. • Provide design and architecture guidance to projects Skills: Communication, drive, leadership, analytical mindset, stakeholders management Knowledge and experience: SFDC certification, Sales Cloud expertise, 5 years experience in similar position, Technical knowledge, Advance on English, Project management skills recommended.