AppExchange is the Salesforce marketplace

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SearchUnify and Idaptive Customer Spotlight SearchUnify and Idaptive Customer Spotlight Type Article CATEGORY Customer Stories Customer Service Identity-as-a-Service provider Idaptive needed to ensure unified access to case-resolving information for support team members. With SearchUnify, Idaptive integrated help documentation and elevated the support experience.
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Gamification to Drive Service Performance Gamification to Drive Service Performance Type Article CATEGORY Customer Service For a large contact center, just a 1% increase in customer satisfaction translates to millions of dollars more in revenue. This means any tool that provides tangible results in customer satisfaction is an investment in your brand with high return.
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Gainsight: Imprivata Customer Spotlight Gainsight: Imprivata Customer Spotlight Type Article CATEGORY Customer Service Imprivata achieves a 98% revenue retention rate with Gainsight.
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50 Favorite AppExchange Apps 50 Favorite AppExchange Apps By Amanda Nelson Type Article CATEGORY Back Office Customer Service Sales Other Check out this list of Trailblazers' favorite apps, and install the ones that interest you.
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AI-Powered Search Into Your Lightning Community AI-Powered Search Into Your Lightning Community By Amanda Nelson Type Article CATEGORY Customer Service AI is the single, most important tool that enables organizations to get to know their customers on a personal level.
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1 Equation That Transforms Customer Relationships 1 Equation That Transforms Customer Relationships Type Article CATEGORY Customer Service Here’s an equation that fundamentally reframes how to look at my day-to-day world.
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App Mavericks: Service with NewVoiceMedia App Mavericks: Service with NewVoiceMedia By Andrew Gothelf Type Video Duration 5:57 CATEGORY Customer Service Learn how NewVoiceMedia CTI can help companies grow revenue and deliver a better customer experience.
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AppExchange Demo Jam for Sales and Service Apps AppExchange Demo Jam for Sales and Service Apps By Amanda Nelson Type Video Duration 15:57 CATEGORY Customer Service Sales Join us for an epic battle of the app demos in this sales and service focused Demo Jam, featuring apps from Talkdesk, Cornerstone OnDemand, NewVoiceMedia, SMS-Magic, Leandata and MapAnything.
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Learn from 11 Customer Service Blunders Learn from 11 Customer Service Blunders By Amanda Nelson Type Article CATEGORY Customer Service Robert Spector, customer care expert and author of The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Culture, shares common pitfalls of customer service.
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12 Apps for the Best Summer Ever 12 Apps for the Best Summer Ever By Andrew Gothelf Type Article CATEGORY Back Office Customer Service Sales Other Looking to try something new this summer? We've compiled a list of 12 breakthrough apps you should check out today.
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App Mavericks: Sales with Bigtincan Hub App Mavericks: Sales with Bigtincan Hub By Andrew Gothelf Type Video Duration 5:53 CATEGORY Customer Service Learn how Bigtincan Hub helps sales teams better prepare for meetings, improve customer engagement, enhance collaboration, and improve overall win rates.
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10-Step Plan to Personalized Customer Experience 10-Step Plan to Personalized Customer Experience By Amanda Nelson Type Article CATEGORY Customer Service The following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.
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App Mavericks: Search with Swiftype App Mavericks: Search with Swiftype By Andrew Gothelf Type Video Duration 4:28 CATEGORY Customer Service Learn how Swiftype improves customer and employee productivity with search functionality that indexes content across any cloud data source, and delivers results in a single search experience.
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7 Salesforce Customers Reveal Their Dream Apps 7 Salesforce Customers Reveal Their Dream Apps By Amanda Nelson Type Article CATEGORY Customer Service Sales Learn best practices for purchasing apps through the experiences and stories of seven customer trailblazers.
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12 Breakout Apps You May Be Missing 12 Breakout Apps You May Be Missing By Andrew Gothelf Type Article CATEGORY Customer Service Check out this list of 11 innovative and apps new to you.
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Customer Stories: Apps Help the Customer Experience Customer Stories: Apps Help the Customer Experience By Andrew Gothelf Type Article CATEGORY Customer Service From personalizing a guided tour to stopping the loss of information, below are some of the ways that AppExchange helped business leaders.
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15 AppExchange Apps Featured In New Ebook 15 AppExchange Apps Featured In New Ebook By Amanda Nelson Type Article CATEGORY Back Office Customer Service Sales Other Research conducted with small businesses, as well as sourcing from AppExchange, resulted in the selection of these 30 small business apps.
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30 Apps for Small Businesses 30 Apps for Small Businesses By Erin Sherbert Type Article CATEGORY Back Office Customer Service Sales Other We turned to our network of small business leaders to see which apps they were using to help their business grow.
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Why Small Businesses Need These 30 Apps Why Small Businesses Need These 30 Apps By Erin Sherbert Type Article CATEGORY Back Office Customer Service Sales Other Learn about the right apps to streamline (or even eliminate) the frustrating tasks you deal with every day.
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15 Growing Business Leaders Share Their App Secrets 15 Growing Business Leaders Share Their App Secrets By Andrew Gothelf Type Article CATEGORY Back Office Customer Service Sales Other Below are some of our favorite quotes from SMB Leader conversations.
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Stories of Business Growth with Apps Stories of Business Growth with Apps By Andrew Gothelf Type Article CATEGORY Back Office Customer Service Sales Other Download this e-book to hear from 15 small business leaders who innovate by using apps to grow their businesses.
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25 5-Star Apps You Haven’t Heard Of 25 5-Star Apps You Haven’t Heard Of By Ian Dunckel Type Article CATEGORY Back Office Customer Service Sales Spanning a wide range of categories, these 25 apps possess common attributes: they’re value packed and have a high customer rating.
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