Customer Service
444 Apps • Sorted By
Deliver landmark customer service.
Extend the power of your customer service team with apps from AppExchange. Support every customer with ease. Anytime. Anywhere.
Most Popular
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DocuSign eSignature for Salesforce: The trusted eSignature solution
DocuSign eSignature for Salesforce: The trusted eSignature solution App by DocuSign, Inc**
FeaturesStarting at $30 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. ####Get started with a free 30-day trial by clicking “Get It Now”Latest Release 5/10/2023 -
NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center
NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony NICE CXone Agent for Salesforce provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 5/17/2023 -
Zoom for Lightning
Zoom for Lightning App by Zoom Video Communications, Inc. Free Features
RatingCATEGORIES Telephony Collaborate Happy using Zoom's native integration with Salesforce! Supercharge your productivity and customer experiences by leveraging Zoom Meetings, Phone, Webinar, Events and Contact Center from your Salesforce environment.Latest Release 5/31/2023 -
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice
Genesys Cloud for Salesforce | CTI, Omni-Channel, HVS, Dialer, BYOT Voice App by Genesys
FeaturesStarting at $15 USD per user per monthRatingCATEGORIES Telephony A true cloud offering, Genesys Cloud for Salesforce includes a feature-rich, pre-built integration for instant impact and the ability for deep customization to optimize your existing Salesforce, processes, and vision. Service Cloud Voice BYOT ready.Latest Release 4/24/2023 -
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS App by RingCentral, Inc.
FeaturesStarting at $19.99 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Collaboration RingCentral for Salesforce enhances your CRM experience by integrating cloud business communications to improve workforce productivity, increasing call efficiency, and enhancing customer interaction. ####Click "GET IT NOW" to try today!Latest Release 4/27/2023 -
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 3/10/2023 -
Omni-channel Performance Dashboard
Omni-channel Performance Dashboard App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Want to understand where you agents are focusing their time and provide great coaching moments? This is the dashboard for you!####All time-based metrics are in seconds, except for the Case Lifecycle Report, which is in hoursLatest Release 3/10/2023 -
Service & Support Dashboards
Service & Support Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023 -
Survey Force by Salesforce Labs
Survey Force by Salesforce Labs App by Salesforce Labs Free Features
RatingCATEGORIES Surveys , Salesforce Labs Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.Latest Release 3/16/2023 -
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app App by Dialpad
FeaturesStarting at $25 USD per user per monthRatingCATEGORIES Telephony Dialpad for Salesforce brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction.Latest Release 1/15/2023 -
Five9 Intelligent Cloud Contact Center
Five9 Intelligent Cloud Contact Center App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 2/4/2022 -
Case Timer for Service Console
Case Timer for Service Console App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface.####Note: time is stored in secondsLatest Release 3/22/2023 -
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists App by Ardira Free
FeaturesStarting at $999 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Surveys Automate data collection & increase response rate by presenting eye pleasing, mobile-friendly, corporate branded surveys & forms to customers, partners, & employees. Customer feedback data natively integrated with Salesforce to help increase CSAT & NPS.Latest Release 4/27/2023 -
Salesforce Field Service Starter Kit
Salesforce Field Service Starter Kit App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs This package is focused on accelerating the implementation of your Salesforce Field Service project. The Starter Kit contains Templated Flows for common customized processes our customers often end up building in their implementation.Latest Release 3/10/2023 -
Knowledge Base Dashboards & Reports
Knowledge Base Dashboards & Reports App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.Latest Release 3/10/2023 -
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 4/27/2023 -
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce App by Synaptic Advisory Partners
FeaturesStarting at $40 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Field Service 100% native to Salesforce, Youreka enables excellence in field service through mobile forms, guided assessments, inspections, and advanced mobile technology - online or offline, across key industries like manufacturing, utilities, energy and healthcare.Latest Release 5/25/2023 -
Mogli SMS: Text Messaging | WhatsApp
Mogli SMS: Text Messaging | WhatsApp App by Mogli: SMS, MMS & WhatsApp for Salesforce
FeaturesStarting at $187 USD per company per month
Starting at $187 USD per company per month
Starting at $187 USD per company per month
Starting at $350 USD per company per month
Starting at $350 USD per company per month
Starting at $350 USD per company per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Productivity Mogli SMS is the most robust and user-friendly native text messaging solution on the AppExchange. It offers an unlimited user license, a US-based 5-star client success team, and a beautiful, intuitive user interface. Mogli - Do More of What Matters.Latest Release 10/21/2022 -
Field Service Dashboards
Field Service Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs This app is for Salesforce Field Service Lightning product. The dashboards in this app provide metrics and performance trends for Service Manager Inventory Manager and System Admin roles.Latest Release 3/10/2023 -
Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics
FeaturesStarting at $1 USD per user per monthRatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 4/20/2023 -
Case Age and Status Changes in Business Hours
Case Age and Status Changes in Business Hours App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Many a times, organizations need to know exactly where cases sit in different statuses and after accounting for business hours. There is no out-of-the-box way of doing that today. This does that very elegantly.Latest Release 3/10/2023 -
Coveo - AI-Powered Search & Recommendations for Salesforce
Coveo - AI-Powered Search & Recommendations for Salesforce App by Coveo Solutions Inc.
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity Search, Recommend, Personalize, Answer - All your content (from any system) all in one place, inside Salesforce. ####Get started with a free trial!Latest Release 3/14/2023 -
Email to Case Premium: Improve Case Management to Increase Agent Productivity
Email to Case Premium: Improve Case Management to Increase Agent Productivity App by Vicasso
FeaturesStarting at $22 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Extend and enhance the basic functionality of standard email-to-case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.Latest Release 5/30/2023 -
PagerDuty for Service Cloud
PagerDuty for Service Cloud App by PagerDuty, Inc. Free
Features$21 USD per user per yearRatingCATEGORIES Customer Service PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.Latest Release 5/4/2023 -
Simple Survey: 100% Native Surveys for Salesforce
Simple Survey: 100% Native Surveys for Salesforce App by Vicasso
FeaturesStarting at $7 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Surveys Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, and increase CSAT and Net Promoter Score® (NPS).Latest Release 5/30/2023 -
SurveyMonkey for Salesforce
SurveyMonkey for Salesforce App by Momentive
FeaturesStarting at $1 USD per Survey Response (one-time)
Discounted for NonprofitsRatingCATEGORIES Surveys Capture customer and prospect intelligence with the SurveyMonkey integration. Automatically send surveys after every critical interaction. Enrich customer and prospect data by syncing survey responses into Salesforce.Latest Release 6/8/2018 -
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging App by Aircall
Features$50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Aircall provides an instant and flexible Salesforce phone integration which adapts to your workflows and adds call center features to your Salesforce experience. Benefit from features including CTI, click-to-dial, IVR, SMS logging, power dialer and more!Latest Release 6/30/2022 -
Check(In) Mate
Check(In) Mate App by Salesforce Labs Free Features
RatingCATEGORIES Field Service The Check(In) Mate Utility helps your organization have a better understanding of your field reps visits by allowing them to check-in as soon as they arrive at customer and check-out when they leave.Latest Release 3/10/2023