Customer Service
440 Apps • Sorted By
Deliver landmark customer service.
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Sponsored Customer Service Apps
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Case Timer for Service Console
Case Timer for Service Console App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface.####Note: time is stored in secondsLatest Release 6/16/2023 -
Natterbox | Telephony, CTI, Call Center, AI Voice Analytics, Service Cloud Voice
Natterbox | Telephony, CTI, Call Center, AI Voice Analytics, Service Cloud Voice App by Natterbox
FeaturesStarting at $56 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox delivers native Salesforce voice, CTI integration & contact center features including telephony, IVR, click-to-dial, call recording, call routing, mobile, SMS, speech analytics, and dialer for Sales Cloud, Service Cloud and Service Cloud Voice.Latest Release 1/11/2023 -
SurveyMonkey for Salesforce
SurveyMonkey for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys Capture customer and prospect intelligence with the SurveyMonkey integration. Automatically send surveys after every critical interaction. Enrich customer and prospect data by syncing survey responses into Salesforce.Latest Release 6/8/2018 -
Service & Support Dashboards
Service & Support Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023
Most Popular
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DocuSign eSignature for Salesforce: The trusted eSignature solution
DocuSign eSignature for Salesforce: The trusted eSignature solution App by DocuSign, Inc**
FeaturesStarting at $30 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Send, sign, track and save agreements in Salesforce with the most downloaded electronic signature app on the AppExchange. ####Get started with a free 30-day trial by clicking “Get It Now”Latest Release 9/11/2023 -
Zoom for Lightning
Zoom for Lightning App by Zoom Video Communications, Inc. Free Features
RatingCATEGORIES Telephony Collaborate Happy using Zoom's native integration with Salesforce! Supercharge your productivity and customer experiences by leveraging Zoom Meetings, Phone, Webinar, Events and Contact Center from your Salesforce environment.Latest Release 11/20/2023 -
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 11/27/2023 -
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer App by Genesys
FeaturesStarting at $15 USD per user per monthRatingCATEGORIES Telephony A true cloud offering, the Genesys Cloud CTI Adapter includes a feature-rich, pre-built integration for instant impact and the ability for deep customization to optimize your existing Salesforce investment, processes, and vision.Latest Release 9/13/2023 -
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS
RingCentral for Salesforce: Click-to-Call l Dialer l Telephony l Phone l HVS App by RingCentral, Inc.
FeaturesStarting at $19.99 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Collaboration RingCentral for Salesforce enhances your CRM experience by integrating cloud business communications to improve workforce productivity, increasing call efficiency, and enhancing customer interaction. ####Click "GET IT NOW" to try today!Latest Release 10/16/2023 -
Survey Force by Salesforce Labs
Survey Force by Salesforce Labs App by Salesforce Labs Free Features
RatingCATEGORIES Surveys , Salesforce Labs Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.Latest Release 8/17/2023 -
Omni-channel Performance Dashboard
Omni-channel Performance Dashboard App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Want to understand where you agents are focusing their time and provide great coaching moments? This is the dashboard for you!####All time-based metrics are in seconds, except for the Case Lifecycle Report, which is in hoursLatest Release 3/10/2023 -
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 10/16/2023 -
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app
Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app App by Dialpad
FeaturesStarting at $25 USD per user per monthRatingCATEGORIES Telephony Dialpad for Salesforce brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction.Latest Release 12/1/2023 -
Service & Support Dashboards
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023
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Case Timer for Service Console
RatingCATEGORIES Agent Productivity , Salesforce Labs The Lightning Service Console Case Timer records the time an agent spends on the detail page of a Case Object and logs the time automatically in their name. Manual logs can also be created through the interface.####Note: time is stored in secondsLatest Release 6/16/2023
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Five9 Intelligent Cloud Contact Center
Five9 Intelligent Cloud Contact Center App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 11/29/2023 -
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 11/24/2023 -
Salesforce Field Service Starter Kit
Salesforce Field Service Starter Kit App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs This package is focused on accelerating the implementation of your Salesforce Field Service project. The Starter Kit contains Templated Flows for common customized processes our customers often end up building in their implementation.Latest Release 3/10/2023 -
Mogli SMS: Text Messaging | WhatsApp
Mogli SMS: Text Messaging | WhatsApp App by Mogli: SMS, MMS & WhatsApp for Salesforce
FeaturesStarting at $187 USD per company per month
Starting at $187 USD per company per month
Starting at $187 USD per company per month
Starting at $350 USD per company per month
Starting at $350 USD per company per month
Starting at $350 USD per company per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Productivity Mogli SMS is the most robust and user-friendly native text messaging solution on the AppExchange. It offers an unlimited user license, a US-based 5-star client success team, and a beautiful, intuitive user interface. Mogli - Do More of What Matters.Latest Release 11/10/2023 -
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists
Survey Vista : 100% Native Salesforce Surveys, Forms, Quizzes, and Checklists App by Ardira Free Features
RatingCATEGORIES Surveys Automate feedback & data collection. Increase response rates with branded, mobile-friendly surveys for customers, partners & employees. Native SFDC integration for better insights & real-time 360° customer view. Improve CSAT & NPS with actionable insightsLatest Release 11/20/2023 -
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce App by Synaptic Advisory Partners
FeaturesStarting at $40 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Field Service 100% native to Salesforce, Youreka enables excellence in field service through mobile forms, guided assessments, inspections, and advanced mobile technology - online or offline, across key industries like manufacturing, utilities, energy and healthcare.Latest Release 11/8/2023 -
Knowledge Base Dashboards & Reports
Knowledge Base Dashboards & Reports App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.Latest Release 3/10/2023 -
Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics
FeaturesStarting at $1 USD per user per monthRatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 11/23/2023 -
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging App by Aircall
Features$50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Aircall provides an instant and flexible Salesforce phone integration which adapts to your workflows and adds call center features to your Salesforce experience. Benefit from features including CTI, click-to-dial, IVR, SMS logging, power dialer and more!Latest Release 6/30/2022 -
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement
b+s Connects for Cisco Contact Center | omnichannel | CTI | Sales Engagement App by Bucher + Suter
FeaturesStarting at $32 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Telephony The best way to connect the Salesforce CRM with the Cisco Contact Center is with b+s Connects — created for, and endorsed by Cisco. The web-based, Lightning ready gadget is designed to save time and money with each and every customer contact.Latest Release 11/27/2023 -
Case Age and Status Changes in Business Hours
Case Age and Status Changes in Business Hours App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs Many a times, organizations need to know exactly where cases sit in different statuses and after accounting for business hours. There is no out-of-the-box way of doing that today. This does that very elegantly.Latest Release 3/10/2023 -
Email to Case Premium: Improve Case Management to Increase Agent Productivity
Email to Case Premium: Improve Case Management to Increase Agent Productivity App by Vicasso
FeaturesStarting at $22 USD per user every 0 months
$2,350 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Extend and enhance the basic functionality of standard email-to-case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.Latest Release 11/29/2023 -
Field Service Dashboards
Field Service Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs This app is for Salesforce Field Service Lightning product. The dashboards in this app provide metrics and performance trends for Service Manager Inventory Manager and System Admin roles.Latest Release 3/10/2023 -
Simple Survey: 100% Native Surveys for Salesforce
Simple Survey: 100% Native Surveys for Salesforce App by Vicasso
FeaturesStarting at $7 USD per user per month
$1,175 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Surveys Capture feedback in Salesforce automatically with effortless, beautiful surveys. Get higher response rates, improve customer experience, and increase CSAT and Net Promoter Score® (NPS).Latest Release 11/29/2023 -
Case Flags: Intelligent Prioritization for Customer Service Teams
Case Flags: Intelligent Prioritization for Customer Service Teams App by Vicasso
FeaturesStarting at $15 USD per user every 0 months
$2,350 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Agent Productivity , Customer Service Customers don't like to wait. Improve response time with Case Flags, a 100% native app that automatically prioritizes agent workload. Get started with a free 14-day trial. Don't let a waiting customer become an ex-customer.Latest Release 11/27/2023 -
SIGN Butler: Salesforce Native Digital Signatures, Electronic Signature
SIGN Butler: Salesforce Native Digital Signatures, Electronic Signature App by CloudCrossing
FeaturesStarting at $17 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Digital signatures for your quotes, contracts, agreements..##E-sign your contracts securely, and in minutes: no need for printing, signing, scanning and emailing. Everything from Salesforce. Your team and customers will love the SIGN Butler experience!Latest Release 11/10/2023 -
TimeTracker – Best native time tracking and project management for Salesforce
TimeTracker – Best native time tracking and project management for Salesforce App by PK4 Tech
Features$15 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity , Project Management Time tracking and project management. Expenses, PTO, Approvals & Invoicing. Auto, Live & Manual time trackers on any object in Salesforce. Track time on the mobile, web, Chrome, Salesforce, Jira, Slack. Billing, Reports, Payroll integration in Salesforce.Latest Release 4/22/2023