Technical Support Specialist

The Technical Support Specialist will provide internal end users, including remote off-site users with prompt, professional answers and solutions to their technical questions, problems and concerns, achieving highly satisfied customers. The Technical Support Specialist is responsible for the installation, configuration, and troubleshooting of computer hardware/software, operating systems and network configurations. The Technical Support Specialist escalates and manages through solutions with external vendors when required. Additionally, the Technical Support Specialist will provide operational expertise in other areas consisting of: Salesforce.com development & maintenance, company phone/fax support, liaison with all IT vendors, management and updating of HRM websites, email campaign configuration and distribution, and other duties as assigned. - See more at: http://www.hrmexperts.com/Blogs/Current-Openings/Archives/2015/02/Technical-Support-Specialist.aspx