Salesforce.com certified administrator (ADM 201 or ADM 301)

Job Title: Sales Analyst, Global Sales Operations • Provide outstanding daily operational support of the Salesforce.com system; which includes lead management, contact management, account management, territory management, opportunity management and forecasting for both the direct (field) and indirect (channel) sales organizations • Perform problem analysis, triage, correction of issue, and root cause analysis; including engaging business program managers and technical resources when necessary • Comprehension and capability of meeting Service Level Agreements (SLAs) • Proactively improve the sales user experience and make sales tools a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience • Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool • Perform data quality management; including data analysis, quality checks, uploading data and ad hoc reporting