MSN & SKYPE Status icons inside contact page live (if possible without api), Button to open conversation window under a new custom tab like chat, what is include imo example. If these not possible completly, then just under chat tab (imo or other complett web messaging solution) chat what is can save conversation history into salesforce or link on contacts page to opne under chat tab the history for the requested contact. Any offer, or solution i am intrested cause limited possibility in salesforce system.