Looking for assistance in implementing startup administrator accounts and Salesforce service desk application for an IT service desk function. Specifically we require: 1. Assistance setting up two Salesforce administrator security accounts and privileges. 2. Assistance understanding and implementing the features of Salesforce’s service desk application for theIT service desk for eight licenses and IT users. Current service desk is a homegrown application, no data migration from existing system is anticipated. a. The implementation should plan for configuring: i. Email to case ii. Direct helpdesk (call center) case creation iii. Website case creation should be discussed and planned for; may implement in 2nd phase. Note: assistance implementing Salesforce CRM is not required