Salesforce Service Cloud Developer

Responsibilities: Partner with Service Operations Manager and Client Services stakeholders to develop a roadmap based on business needs. Collaborate with MIS team to ensure solutions fit within the overall architecture and API’s. Experience: - Well-rounded expertise in aspects of contact center operations and Service Portals (e.g., Customer Community, Partner Community) - Ability to create operational process flows, define case reasons, routing rules, reporting requirements, support the interface design, UAT, and change management - Knowledge of operational metrics and performance indicators used to manage a Client Services environment - Experience implementing force.com and Service Cloud platforms, including Case Management (phone, email, chat), Communities, Knowledge Base, and Content - Broad technical background in all aspects of the Service Cloud platform including cloud applications, security, and integrations SFDC Certifications are a must: - Administrator - Developer - Service Cloud Consultant - 5+ years’ experience - CTI deployment experience To Apply Click: https://app.jobvite.com/j?cj=ouoj2fwX&s