Salesforce.com Administrator

• ADM201 Certification preferred • Primary system administrator and application expert for Salesforce.com (SFDC) – account maintenance, system configuration, report and dashboard development/maintenance; monitor data quality and integrity. • Create and manage call scripts to utilize Salesforce.com flow to achieve proficiencies related to customer support / sales call handle times. • Development/maintenance of training plans/materials for system users; coordinate new user and ongoing training enterprise wide; monitor system user rates to identify on-going training requirements to increase utilization. • Monitor data quality and integrity; provide error reporting; perform de-duping and data clean-up procedures. • Partners with sales/operations to understand business needs of Salesforce.com and assists in proposing/communicating system enhancements • Indirectly impacts sales growth by supporting and enhancing internal customer experience in utilization of Salesforce.com applications • Manages projects as assigned by manager Must be located in Illinois and please no Consultants...this is a Full Time Direct Hire.