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ZynBit for Outlook, Gmail & Office 365 - Sidebar, Email Tracking & Calendar Sync

Free

Rating

(379)

Listed On

4/28/2015

The One App For Salesforce That Replaces 5- Outlook and Gmail

✓ Salesforce for Your InBox Email Integration##✓ Sync Email, Calendar, Tasks and Contacts ##✓ Calendar Scheduling Assistant##✓ Email Tracking for Opens & Clicks##✓ Mobile Inbox + Salesforce®##✓Supports All Salesforce Editions ##✓ 14 Day Free Trial

379 Reviews
86%
9%
2%
0%
1%
4.8
Average Rating
Share your experiences with the community.
Top Favorable Review

Fantastic application with outstanding customer support

Our organization uses several apps for Salesforce along with complimentary apps for other mission critical systems that our business relies on every day. Many of these offer a great product with minimal to no support. ZynBit combines a terrific product with outstanding customer support. We live inside Microsoft Outlook, and the integration we now have with Salesforce is exactly what we need. On top of that, we have another solution that we integrate with and we found some conflicts with ZynBit. We contacted the ZynBit team, and within an hour we were talking to support, who not only OVER supported us, but provided a fix same day. They had to figure out our issue, reproduce it, and then solve it. I'm incredibly impressed with the solution and the organization. As a long-time founder of a software organization, companies like ZynBit offer us a tremendous example of the importance of offering a great product complimented with great customer support.


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Derek Wyszynski
Sep 29, 2016 at 9:58 AM

Thank you for taking the time to write this review, Andrew. Stories like yours are what drives us to continually add more value to our suite of solutions at ZynBit. We live in Outlook as well and if you're using different plugins, it can get to be a crowded place. Your input has been vital us in our mission to make sure ZynBit is the best Outlook App around - providing the value we do, while playing nice with other apps and ensuring Outlook itself works like it's supposed to. Thanks so much. Please feel free to join our @ZynBit group in the Salesforce Success Community for Tips, Tricks and previews of some exciting new solutions coming from ZynBit.

Top Critical Review

love the app but dont like the extension it attaches to all links

great app. However attaches zynbit extension to all links in any email when track email is on. Results in very slow opening by recipient as it must go through zynbit to get to final URL. ##Looking at a different plug in that will not do this


3  likes · Comment · Report Abuse
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Phil Dixon
Mar 03, 2016 at 9:51 PM

Thanks for the feedback Michael. This feature is now optional. Track emails and links can be turned off at your discretion. Link redirect is also vastly optimized in the latest release when "tracking" remains on.

Customer Reviews 379 Reviews Rating: Any Rating Sort By: Review Date

Feature-rich application to integrate with Salesforce

Great application to integrate Salesforce and Outlook. Our account managers pretty much live inside Outlook and ZynBit's sidebar has proven to be very effective. The sidebar is quick and nifty but loaded with useful functionality, such as creating accounts, contacts, and leads, tagging emails and attachments to standard and custom object records, and even tracking the conversation automatically.##ZynBit's customer service and support has been outstanding. They're very responsive and make sure to hear out your problem or feature request and take action appropriately.##We've used other such products before but ZynBit's combination of a great product with great customer service has made it a success with our team. Highly recommend.


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Amy Green
Aug 06, 2019 at 10:20 AM

Raghav, We are delighted to hear that your account managers are getting so much value out of ZynBit. Our goal is to always provide a superior customer experience inside the application and with the interaction that our customers have with the ZynBit team.

Outstanding Customer Support and Easy to Use App

As much as I like ZynBit, my favorite part is the customer service provided by the support staff. It never takes more than a few seconds to reach someone with the handy chat tool and help is always friendly and thorough. As for the app, ZynBit is a remarkably easy app to use. It has lots of capabilities that don't get in your way when you're not using them. It's intuitive and user friendly.


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Amy Green
Oct 17, 2018 at 10:30 AM

Linda, Thank you for your review. An excellent Customer Experience is our very top priority at ZynBit and we are so glad to have customers like you reaping the benefits of our product and service!

Love Zynbit!

Zynbit does exactly what we need it to in order to capture sales activity data in salesforce. We have had it installed for over 6 months now and the teams find it very easy and seamless to use. It fits right into their workflow in outlook. Overall very happy with the tool!


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Amy Green
Aug 24, 2018 at 10:49 AM

Thank you Dayna. We really appreciate your feedback and so happy to have you as a ZynBit customer!

Question

Hello Team,####I have come across your APP on Salesforce AppExchange and have some queries regarding the Product.####- Does the APP allow to create new Leads in Salesforce when an email is clicked in the Gmail##- Do we have the option to add/save emails to Lead record##- Does the APP allows to sync Salesforce Calendar/Activities/Events/Tasks back to Gmail Calendar (One Way Sync)####Looking forward for your response.####Thanks & Regards,##Nabendu Kishore Chattopadhyaya


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***Awesome Email Sync Plug-in! Excellent Support!***

I've really been enjoying ZynBit. It's a really useful tool with lots of features that truly streamline our sales process. Syncing emails is super simple, ZynCal is great for scheduling and I LOVE using ZynTrack to see which of my prospects have interacted with my emails and links. Very affordable and excellent live customer service too. I had an issue with ZynCal, got a live person on the phone after a few emails and it was fixed in less than 24 hours. Worth every penny, even though we are only a sales team of two.


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Great support and product, but too new for Outlook

Let's start off with the good: ####Like everyone else stated, phenomenal support! I only had 1 instance where the chat window said 1min and it was more like 15...but that's small potatoes. Kathy and Phil have been great through this process. I am still installing this for other users, but I have had it for a few weeks now and I really enjoy what it has to offer.####The product looks and feels nice, but seems to be too new for Exchange for us. I am hopeful in a year or so, the "bugs" for Outlook will be fixed and we can take another look. For now, I had to uninstall this from all of my users and go back to our previous vendor.


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Used to love it until the upgrade and they are MIA

We have a paid subscription to ZynBox. They recently did a huge Gmail upgrade and it has been buggy. It's no longer doing half of what it's supposed to do. It never recognizes my current email clients, it does not auto populate info to add calendar appointments. My sales team is quite upset. I have logged 5 help tickets and called them. I am getting out of office responses to my help emails and got voicemail for my support call. Maybe they are closed for business. I've asked for a refund and will be trying someone else. They used to be very responsive and helpful. But since around 9/20 they've gone dark in any way to contact them.


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Phil Dixon
Sep 28, 2017 at 6:42 PM

Hi Shannon. Thank you for the comment and first, we certainly apologize for the poor customer experience this week. Your case has certainly pointed out we need to improve our auto-responder procedures. As for the Gmail bugs and tickets, we released a hotfix this morning and we look forward to your feedback. It is our goal to have first class product and service experience and we certainly did not accomplish that with you and your team here. We apologize again and promise to take this opportunity to improve.

Excellent app to streamlime sf updating

As an organization we've used LinkPoint for quit some time with mixed reviews and varied results. Looked for an alternative and happily found ZynBit. Slowly rolling it out company-wide. It has made sf updating a breeze and the BD's that were slow to adopt sf have even gotten on board with updates. It's definitely increased productivity and overall use of SF. I love that I barely have to open sf now - 90% of everything I need is right there is Outlook. GREAT app!!!


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Phil Dixon
Jul 31, 2017 at 3:05 PM

Thank you for the review Stephanie! We built ZynBit for customers like you who have struggled with Salesforce adoption, analytics and sales enablement. Everyone at ZynBit appreciates this amazing feedback and please let us know if there is anything we can do to continuously improve your customer experience!

Great App and Support

Definitely recommended for use with Salesforce! Lief from customer support was very efficient when I needed help.


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Technical Support

Lief is amazing! Sitting at the airport and he saves the day! Needed help with an installation issue and while I watch he handles it all! Really impressed!!! Great job! Working on the free app for now but treated like royalty. Thank you!!


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Amy Green
Jul 12, 2017 at 2:12 PM

@Reg Smidt thank you for taking the time to give us a review! The customer experience is so important to us and actions speak louder than the words! Thanks for using ZynBit!

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