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Partial text included below. Please see full text here: http://www.maritzcx.com/de/eula/
Software Subscription Agreement Terms and Conditions
This Software Subscription Agreement forms a part of the Service Order between MaritzCX Holdings LLC and its subsidiaries a Delaware limited liability company (“MaritzCX”), and the customer named on the Service Order which references these Terms and Conditions (“Company”). This Software Subscription Agreement and the Service Order together constitute the Agreement
1. THE SERVICES
1.1 The Services. Subject to Company’s performance of its duties under this Agreement, including but not limited to timely payment of all Fees (as defined below), during the Term (as defined below) MaritzCX shall provide Company with the technology services described in the Service Order and related technical support and integration services as expressly set forth herein (collectively, and together with any software, deliverables or documentation relating thereto, the “Services”), consisting of: (i) those particular Services which MaritzCX normally provides through the Website (as defined below) (“Website Services”); and (ii) those particular Services that MaritzCX normally provides through telephone or in-person consultations (“Other Services”). MaritzCX may perform the Other Services at Company’s premises, MaritzCX’s premises or such other premises that MaritzCX may deem appropriate. Company will permit MaritzCX to have reasonable access to Company’s premises, personnel and technology at Company’s premises for the purposes of performing the Services. While on Company’s premises, MaritzCX shall observe any reasonable safety and security policies promulgated by Company that are then in effect, are applicable to all of Company’s independent contractors, and are communicated to MaritzCX in writing in advance of the visit onto Company’s premises.
1.2 Restricted Services. Notwithstanding anything to the contrary in this Agreement, MaritzCX reserves the right, in accordance with its normal business practices, to restrict access to the Restricted Services and Proprietary Content to, and only to, Company Users (as such capitalized terms are defined below).
“Restricted Services” means those particular Services, the primary purpose of which is to (a) educate or train Company Users with respect to customer, employee or vendor relationship management or loyalty programs or (b)provide management-level reporting to Company Users with respect to the Services.
“Proprietary Content” means text, audio, visual or audiovisual materials, graphical images, or other copyrightable subject matter that is (a) provided or made available by MaritzCX to Company or its Company Users and (b) conspicuously marked as confidential, proprietary or otherwise subject to copyright.
1.3 Limitations on Services. MaritzCX shall not be obligated to provide any services or perform any tasks not specifically set forth in this Agreement or in the Service Order attached hereto. Without limiting the generality of the foregoing, other than providing URL information as necessary for Company to provide a hyperlink from its website(s) to the Website, the Services do not include (i) custom functionality to the Services, (ii) necessary modifications to third party applications enabling them to function properly with updates, upgrades or modifications provided by MaritzCX, or (iv) any new functionality or module MaritzCX makes generally available as a separately priced offering. In addition, MaritzCX has no obligation under this Agreement to install, alter, modify or otherwise customize or configure any software or hardware on Company’s computer system(s) or network(s).
1.4 Alteration of Services. The parties may modify the Services set forth in the Service Order to this Agreement to include or delete Services, provided that any change to the Services is agreed to and executed by the parties in writing. MaritzCX shall have no obligation to perform services in connection with any change to the scope of the Services until the parties have agreed upon the effect of such change in the applicable fees.
1.5 Additional Services. Notwithstanding the first sentence of Section 1.3, the parties hereto may agree to certain additional ancillary services (in addition to the Services and the license set forth in Section 2.1) that shall be performed by MaritzCX, which shall be set forth in writing in a Statement of Work to be signed by each of the parties hereto (a “Statement of Work”). MaritzCX’s support and maintenance obligations shall not apply to any deliverables provided pursuant to a Statement of Work (“Deliverables”). Subject to the terms and conditions of this Agreement, MaritzCX hereby grants to Company Users, a limited, non-exclusive, non-transferable and irrevocable right and license to use, copy, reproduce and display such Deliverables solely in connection with the Company’s internal business operations, and in no event for release, display, disclosure or resale to any third party; provided, however, that MaritzCX shall retain legal ownership of the IP Rights in the Deliverables except with respect to the license set forth in this sentence. Company hereby agrees that any restrictions set forth in this Agreement with respect to the use of the Software, the Website or the Services shall apply to the Deliverables as well. Company hereby agrees to pay any fees set forth in a Statement of Work. Any Statement of Work executed by the parties shall be subject to the Terms and Conditions of this Agreement, including the Service Order, except as to provisions in the Statement of Work that expressly contradict specific terms of this Agreement.
2. RIGHT TO USE; RESTRICTIONS AND LIMITATIONS
2.1 Right to Use for Company Users. Subject to the terms and conditions of this Agreement, MaritzCX hereby grants to Company and its authorized employees (“Company Users”) (a) a limited, non-exclusive, non-transferable and revocable right and license to use and access the Website Services through the Website during the Term, and (b) solely with respect to the Proprietary Content, a limited, non-exclusive, non-transferable and revocable right and license to use, copy, reproduce and display such Proprietary Content solely in connection with the Company’s internal business operations. The parties expressly agree that neither Company nor any Company User or Company Representative (as defined below) shall use, modify, reproduce, release, display or disclose any Proprietary Content except as expressly permitted pursuant to this Agreement.
2.4 Authorized Users Only. This Agreement restricts the use of the Services to the Company, those Company Users to which Company has granted access, and End Users subject to Section 2.2.
2.5 Protection against Unauthorized Use. Company will use reasonable efforts to prevent any unauthorized use of the Services and immediately notify MaritzCX in writing of any unauthorized use that comes to Company’s attention. If there is unauthorized use by anyone who obtained access to the Services directly or indirectly through Company, Company will take all steps reasonably necessary to terminate the unauthorized use. Company will cooperate and assist with any actions taken by MaritzCX to prevent or terminate unauthorized use of the Services.
2.6 Services through Website. MaritzCX shall provide the Website Services by and through an internet website or internet domain (or portion of an internet website or internet domain) owned or controlled by MaritzCX (the “Website”) to Company. Subject to Company’s performance of its obligations under this Agreement, including without limitation timely payment of all Fees and any other amounts due hereunder: (a) MaritzCX shall host, operate and maintain the Website in a manner which permits Company and its Company Users to reasonably access and use the Website Services and (b) MaritzCX shall retain the sole and exclusive right to control or direct the manner or means by which the Website is hosted, operated and maintained and the Services made available to Company and its End Users. Company is responsible to establish and maintain its own connection to the internet in order to access the Website.
2.7 Company Content. Subject to technical protocols and requirements of the Website and the Services provided hereunder, Company shall be solely responsible for providing, updating, uploading and maintaining any and all Company information and/or materials on, within, displayed, linked or transmitted to, from or through the subdomain (“Company Content”). Company assumes sole responsibility for the accuracy of Company Content, and ensuring that Company Content does not infringe or violate any right of any third party or is not offensive, harmful, inaccurate or deceptive.
2.8 Reliance on Information. In providing the Services, MaritzCX shall be entitled to rely upon and act in accordance with any instructions, guidelines, data or information provided by the Company or any Company Representative who has actual or apparent authority to provide such instructions, guidelines or information, and shall incur no liability in doing so.
3. SECURITY; PASSWORDS
3.1 Company Representatives. The Services shall be performed in conjunction with Company personnel and provided based upon the information and materials (including Company Content) provided by Company personnel. Company shall appoint at least one person who shall be the primary point of contact (the “Company Representative(s)”) for receiving alerts or other communications from Company Users by or through the Services, and Company shall provide MaritzCX with the contact information for such Company Representative(s), including current name(s), title(s), email address(es), and telephone number(s).
3.2 Security. At all times, Company shall be solely responsible for undertaking measures to ensure the confidentiality of any password issued by MaritzCX to Company for the purpose of accessing and using the Services. Company is solely responsible for any authorized or unauthorized access to any account or password issued by MaritzCX to Company or any Company Representative. If any Company password is lost, stolen or otherwise compromised, Company shall promptly notify MaritzCX, whereupon MaritzCX may suspend access to the Service by use of such password and issue a replacement password to Company and/or the Company Representative(s).
4. AVAILABILITY OF SERVICES
Subject to the terms and conditions of this Agreement, MaritzCX shall provide the Website Services on a twenty-four (24) hours a day, seven (7) days a week basis throughout the Term. Company acknowledges and agrees that from time to time the Services may be inaccessible or inoperable due to equipment malfunctions, periodic maintenance procedures, repairs or upgrades which MaritzCX may undertake from time to time, service malfunctions and causes beyond the reasonable control of MaritzCX or which are not reasonably foreseeable by MaritzCX, including, without limitation, interruption or failure of telecommunication or digital transmission links, including an event of Force Majeure (as set forth in Section 10.9 of this Agreement), delays or failures due to Company’s internet service provider, hostile network attacks, network congestion or other failures. Company agrees that MaritzCX may not have control over the stability and throughput speed of the internet or the availability of the Services on a continuous or uninterrupted basis. Regardless of the cause of any interruption in the normal Website Services, MaritzCX shall use commercially reasonable efforts to promptly re-establish the Website Services. The parties agree that if a prolonged interruption (more than three (3) full business days) in the Website Services occurs, regardless of its cause, Company shall have the right to terminate this Agreement and receive an immediate refund of a pro-rated amount of any Fees Company prepaid for the Services for the remainder of the Term from the point of interruption of the Services.
5. COMPENSATION; PAYMENT TERMS
5.1 Set-Up Fee. In consideration for the Website Services to be rendered by MaritzCX, Company shall pay to MaritzCX, upon execution of this Agreement, a non-refundable one-time fee in the amount set forth in the Service Order to this Agreement (the “Set-Up Fee”). If the Company elects during the Term to obtain additional Services under the Service Order not originally subscribed for, then an additional set-up fee(s) may apply.
5.2 Annual Fees. In addition to the Set-Up Fee, Company agrees to pay to MaritzCX annual fees in the amount set forth in the Service Order to this Agreement (the “Annual Fee,” and collectively with the Set-Up Fees and any fees set forth in a Statement(s) of Work, the “Fees”). If additional functionality is added to the Services, the parties agree to negotiate in good faith for an increase in the Fees to become effective as of the time of such addition. Company acknowledges that the Fees set forth in the Service Order represent current prices, but are intended to increase over time to adjust for inflation. MaritzCX shall not adjust any fees for the Services prior to the first anniversary of the Effective Date.
5.3 Payment of Fees. The Fees shall be invoiced in advance of each covered year, and Company shall pay each such invoice within thirty (30) days of Company’s receipt thereof. Any amount not paid when due will be subject to finance charges equal to 1.5% of the unpaid balance per month or the highest rate permitted by applicable usury law, whichever is less, determined and compounded daily from the date due until the date paid. Company will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by MaritzCX to collect any amount that is not paid when due. Failure of Company to make any payment of Fees when due, shall be deemed a material breach of this Agreement and MaritzCX shall have the right (in addition to any other rights or remedies it may have) to immediately and without notice suspend the Services (in whole or in part). All payments shall be made in U.S. dollars and shall not be subject to set-off for any claims against MaritzCX.
5.4 Travel and Expenses. In the event that performance of the Services require MaritzCX personnel to incur travel costs, Company shall pay MaritzCX all reasonable expenses incurred by MaritzCX, including travel, living, and out-of-pocket expenses (including without limitation air and ground transportation, hotel accommodations, and meals and beverages).
5.5 Taxes. Other than net income taxes imposed on MaritzCX, Company will bear all taxes, fees, duties, and other governmental charges (collectively, “taxes”) resulting from this Agreement. Company will pay any additional amounts as are necessary to ensure that the net amounts received by MaritzCX after all such taxes are paid are equal to the amounts that MaritzCX would have been entitled to in accordance with this Agreement as if the taxes did not exist.
6. CONFIDENTIALITY; PRIVACY
6.1 Confidentiality. Subject to the other terms and conditions of this Agreement, as a result of this Agreement and the ongoing relationship of the parties, each of the parties may have access to or acquire knowledge of confidential and proprietary information concerning the other and the other’s business (the “Confidential Information”), and each agrees to treat the Confidential Information as confidential. All Confidential Information shall remain solely the property of the disclosing party, and the recipient shall maintain and protect the confidentiality of such Confidential Information with the same degree of care used to protect its own confidential information, but in any event, no less than a reasonable degree of care; provided, however, that neither party shall have any such obligation with respect to the use or disclosure to third parties of such Confidential Information as can be established to: (a) have been known publicly; (b) have been known generally in the industry on a non-confidential basis before communication by the disclosing party to the recipient; (c) have become known publicly; (d) have been known otherwise by the recipient before communication by the disclosing party; (e) have been received by the recipient without any obligation of confidentiality from a source (other than the disclosing party) lawfully having possession of such information. Except as prohibited by applicable law or legal process or to the extent part of an examination by a regulatory or self-regulatory body, if the recipient is requested or required (by deposition, interrogatories, requests for information or documents in legal proceedings, subpoenas, regulatory processes (including those of self-regulatory organizations), or similar process) in connection with any proceeding to disclose or otherwise becomes legally compelled to disclose any Confidential Information, the recipient shall provide the disclosing party with prompt written notice and, if requested by the disclosing party after receipt of such notice, the recipient shall provide disclosing party with reasonable assistance (subject to reimbursement by the disclosing party of all reasonable and out-of-pocket expenses incurred by the recipient in providing such assistance) so as to enable the disclosing party to seek a protective order or other appropriate remedy or waive compliance with this Agreement. To the extent this Agreement applies, if such a protective order or other remedy is not obtained or if the disclosing party waives compliance with this Agreement, the recipient may disclose Confidential Information, but only such Confidential Information as it is legally required to disclose in the reasonable opinion of counsel to the recipient, and shall exercise reasonable efforts to obtain reliable assurance that confidential treatment will be accorded such Confidential Information disclosed. Company’s obligations under this paragraph will survive the termination of this Agreement or of any license granted under this Agreement for whatever reason. Each of the parties agrees not to utilize another’s Confidential Information for any purpose other than the performance of this Agreement. Each of the parties understands, acknowledges and agrees that a breach of this Section would cause the non-breaching party irreparable damage, for which the award of damages would be inadequate compensation. Accordingly, the non-breaching party may institute an action to enjoin the breaching party from any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive.
6.2 Privacy. The names, addresses and other information identifiable to any particular End User generated by use of the Services, together with information regarding the manner in which Company uses the Services, will not be disclosed by MaritzCX except as necessary to carry out the terms and conditions of this Agreement or (a) to comply with law or comply with legal process served upon MaritzCX, (b) to protect and defend MaritzCX’s rights or property or those of any of MaritzCX’s customers, clients, vendors or third party providers, (c) to protect the personal safety of MaritzCX’s users or the public, or (d), if in MaritzCX’s sole discretion, MaritzCX believes that it is necessary to disclose any such information in order to avoid exposure to civil or criminal liability or public ridicule, or to avoid harm to MaritzCX’s business or reputation. Notwithstanding the foregoing, MaritzCX does capture certain metadata relating to the use of the Website Services by Company Users (“Metadata”). Company agrees that MaritzCX shall own all Metadata (excluding any personally-identifiable information therein) and that no license to the Metadata is granted to Company hereunder.
6.3 Publicity. MaritzCX may identify Company on MaritzCX’s customer lists and in its marketing and advertising materials, and announce that Company is a customer of MaritzCX (including as to the Services), and reproduce Company’s name, logo, trademark, trade name, service mark, or other commercial designations in connection therewith. With Company’s prior written consent, MaritzCX may develop and publish a case study based upon Company’s use of the Services. Such prior consent shall not be required for MaritzCX to disclose Company’s name and the value of this Agreement in connection with any filings or disclosures required by MaritzCX under applicable state or federal securities laws or in connection with due diligence by a potential financier or acquirer of Company.
7.1 Ownership. As between MaritzCX and Company, (a) MaritzCX is, and shall be, the sole and exclusive owner of the Services, Software, Website and Usage Information and Statistics (as defined below) including but not limited to all related IP Rights (as defined below) therein, and (b) Company is, and shall be, the sole and exclusive owner of the Company Content and Company Data (as defined below), including but not limited to all related IP Rights therein. Title to any software and hardware now owned by MaritzCX and/or its third party providers and used in providing the Services remains exclusively owned by MaritzCX and/or its third party providers and is not transferred to Company. Company understands and agrees that MaritzCX may use and disclose, in an aggregated format only, any and all data derived or collected from Company’s use of the Services for the purpose of generally improving the look and feel of the Services and to otherwise operate, manage, maintain and improve MaritzCX’s products and services including for developing and distributing benchmarks and similar reports and databases; provided that such aggregated data is not identified or identifiable as originating with or associated with any particular End User.
7.2 Reservation of Rights. Except for the express rights granted to Company and its Company Users under this Agreement, nothing contained herein shall be deemed or construed as a grant of any further rights or licenses in or to the Services, Software, Website or Usage Information and Statistics. MaritzCX reserves to itself all rights to the Services not expressly granted to Company in accordance with this Agreement.
7.3 Company Access. Subject to Company’s performance of its duties under this Agreement, including, but not limited to, timely payment of all Fees, upon written request of Company during the Term or during the ninety (90) day period thereafter MaritzCX shall, at its election, deliver electronic copies of Company Data to Company or otherwise permit Company to access such Company Data. With respect to any such request received by MaritzCX after the Term, the Company shall pay to MaritzCX, in advance, the reasonable fees or charges imposed by MaritzCX for providing or permitting access to such data (calculated in accordance with MaritzCX’s then-current labor rates or fee schedule). Subsequent to the ninetieth (90th) day following any expiration or termination of this Agreement, MaritzCX shall not be obligated to store, maintain or deliver to Company any Company Data and shall have no liability or obligation with respect to such Company Data.
7.4 Company Data. “Company Data” means recorded information personally identifiable to End Users, regardless of the form or method of recording, transmitted directly by End Users in connection with the Services and stored or maintained on one or more file servers or other storage devices owned or controlled by MaritzCX.
7.5 IP Rights. “IP Rights” means (i) rights in patents, patent applications and patentable subject matter, whether or not the subject of an application, (ii) rights in trademarks, service marks, trade names, trade dress and other designators of origin, registered or unregistered, (iii) rights in copyrightable subject matter or protectable designs, registered or unregistered, (iv) rights in computer software, databases and documentation, (v) trade secrets, (vi) rights in internet domain names, uniform resource locators and e-mail addresses, (vii) rights in semiconductor topographies (mask works), registered or unregistered, (viii) know-how, and (ix) all other intellectual and industrial property rights of every kind and nature and however designated, whether arising by operation of law, contract, license or otherwise.
7.6 Usage Information and Statistics. “Usage Information and Statistics” means any information about End Users’ or Company Users’ interactions with, and usage of, the Services, Proprietary Content or the Website as may be collected by MaritzCX, which information is not identifiable to any particular End User or Company User by name.
7.7 Feedback. MaritzCX is hereby granted a royalty-free, fully paid-up, nonexclusive, perpetual, irrevocable, worldwide, transferable (only to a successor in interest by way of merger, reorganization or sale of all or substantially all assets or equity), sublicensable license to use, copy, modify, or distribute, including by incorporating into the Services, any suggestions, enhancement requests, recommendations or other feedback provided by Company or its users relating to the operation of the Services.
8. WARRANTIES; DISCLAIMERS
8.1 Limited Warranty. Except as otherwise may be limited by this Agreement, MaritzCX warrants that it shall provide the Services in a professional manner in accordance with applicable standard of care in the state and county in which it maintains its principal place of business. It also warrants that, to the knowledge of MaritzCX, the Services do not infringe upon any intellectual property rights duly registered by a third party. EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN THIS SECTION 8.1, THE SERVICES ARE PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF PERFORMANCE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
8.2 Limitation of Liability. COMPANY ACKNOWLEDGES AND AGREES THAT THE SERVICES PROVIDED BY MARITZCX ARE NOT AN EMERGENCY HOTLINE AND THAT IN NO EVENT SHALL MARITZCX BE LIABLE FOR REPORTING OR FAILING TO REPORT EVENTS, IF SUCH EVENTS PRESENT AN IMMEDIATE THREAT TO LIFE OR PROPERTY. IN NO EVENT SHALL MARITZCX BE LIABLE TO COMPANY, COMPANY USERS, OR TO ANY THIRD PARTY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE USE OF OR RELIANCE UPON THE SERVICES, EVEN IF MARITZCX HAS BEEN ADVISED, KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. MARITZCX DOES NOT WARRANT AGAINST INTERFERENCE WITH THE ENJOYMENT OF THE SERVICES. MARITZCX DOES NOT WARRANT THAT THE SERVICES ARE ERROR-FREE OR THAT OPERATION OF THE SERVICES WILL BE SECURE OR UNINTERRUPTED. MARITZCX EXERCISES NO CONTROL OVER AND EXPRESSLY DISCLAIMS ANY LIABILITY ARISING OUT OF OR BASED UPON THE RESULTS OF COMPANY’S USE OF THE SERVICES. IN NO EVENT SHALL MARITZCX BE LIABLE FOR PROCUREMENT COSTS OF SUBSTITUTE PRODUCTS OR SERVICES OR ANY UNAUTHORIZED USE OR MISUSE OF ANY SOFTWARE, WEBSITE OR INFORMATION, EXCEPT IN THE CASE OF MARITZCX’S GROSS NEGLIGENCE WITH RESPECT TO SUCH USE OR MISUSE. Company’s exclusive remedy for breach by MaritzCX of its limited warranty shall be to discontinue the Services and receive an immediate pro-rated refund of Annual Fees prepaid for any portion of the Term subsequent to discontinuation of Services. Notwithstanding anything to the contrary in this Agreement, MaritzCX’s liability hereunder for any type of damages whatsoever, regardless of the form of action, shall not exceed the aggregate dollar amount paid by Company to MaritzCX in the twelve (12) months prior to the claimed injury or damage.
8.3 Indemnity. Company will defend, and indemnify MaritzCX, its affiliates, employees, officers, agents, licensors and successors and assigns from all damages and liability including, without limitation, reasonable attorneys’ fees, incurred as a result of Company’s violation of its obligations under this Agreement, or the negligent or willful acts of Company, or violation of any third party intellectual property or privacy rights. Company’s obligation to indemnify under this provision shall survive termination of this Agreement.
9. TERM AND TERMINATION
9.1 Term. This Agreement shall commence upon the Effective Date and, unless earlier terminated in accordance with the Agreement’s terms, shall remain in effect for the initial term as set forth in the Service Order, and shall automatically renew for additional successive one-year periods unless either party notifies the other party in writing at least thirty (30) days prior to expiration of its intention to terminate the Agreement (the “Term”).