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Send emails from Salesforce and view on the Activity history if they have been opened by the recipient, when, and how many times, and last time they opened it. Then you can use this information updated on the record to trigger other processes or views.
We show Salesforce accounts that are linked to Trailblazer.me and have the Manage Billing permission. If your account is missing, check that you connected the account to your Trailblazer.me profile. Then verify that you’ve been assigned the Manage Billing permission in the related org.