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Bria for Salesforce®

$25 USD per user per month Users receive support for multiple desktop and mobile devices, screen sharing, instant messaging and presence. Existing CounterPath customers may qualify for additional discounts.

Rating

(9)

Listed On

5/10/2016

Latest Release

7/3/2018

CATEGORIES

Telephony
Generate higher quality interactions, tracking and sales

Combines Click to Call with Voice, Video, Messaging, Presence and Screen Share inside of Salesforce using Open CTI integration. And for managers, access richer reports to forecast productivity from the auto collection of customer interactions.

  • Increase user productivity with integrated calling, instant messaging, presence and screen sharing
  • Free your Sales team to focus on selling, not recording. Reduce the need for internal reporting of activities with the auto collection of customer interactions
  • Improve lead and customer response times which leads to greater sales and customer satisfaction
Bria for Salesforce® leverages your existing PBX & VoIP services, including features specifically designed for sales and service users in small, medium & enterprise businesses. Manage all in-context communications from within Salesforce and enjoy the flexibility of interacting with non-Salesforce users via IM, Calling and Presence. Most importantly, Bria for Salesforce enables the sales workflow and increases customer satisfaction while gaining deep insights for improved best practices and efficiencies.####Key Features##• Includes up to 4 Bria Stretto™ softphones##• High-Quality Voice and Video Calling with Click-to-Dial##• Instant Messaging and Presence##• Screen Share##• Enhanced Contact Management##• In-Call and Post-Call Actions##• Activity Rollups##• Salesforce Sidebar and Lightning, Sales & Service Console Support##• Extensive Reports and Dashboards####Requirements##1) An existing IP PBX system, unified communications platform or VoIP service.*##2) Professional, Enterprise, Unlimited Editions of Salesforce.##3) Administrative access to your Salesforce.####*Most SIP based PBX phone systems are supported, including Hosted Solutions, Asterisk, BroadSoft, Avaya and Cisco

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 4
  • Custom Applications: 0
  • Custom Tabs: 1

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Supported Desktop Environment ##-Supported Windows; 8 or greater ##-Supported Mac OSX; 10.12 or greater ##-Supported Browsers; Internet Explorer 11 or greater, Safari, Edge, Chrome, Firefox

Support

Additional Information

Package Name
BriaForSalesforce
Version
BriaForSalesforce1.137 / 1.137.0
First Release
5/10/2016
Latest Release
7/3/2018
CounterPath Corporation
Vancouver, BC, Canada
Founded
2002

CounterPath is revolutionizing the way people communicate in a modern and global workforce. For over a decade, its over-the-top (OTT) unified communications (UC) softphones and server platform solutions have been recognized as a top choice for SMBs, enterprises and service providers. Its carrier-grade software applications enable users to make secure VoIP audio and video calls, send messages, manage presence and share their screen across multiple devices and operating systems using an existing hosted or premise-based call server. CounterPath is a leader in providing cost-effective, cutting-edge technology to solve today’s proliferating BYOD and mobile work challenges while promoting productivity and collaboration.

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