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Service & Support Dashboards
Dashboard pack for Service & Support case tracking
- Industries
- Government
- Business Need
- Agent Productivity
The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.
Highlights
Custom reports based exclusively on the out-of-the-box application
Dashboards for at-a-glance views of import Customer, Rep/Agent and KPI metrics
Executive Dashboard for quick access to critical real-time and historical operational data
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.