Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation - Geopointe LLC - AppExchange
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Geopointe: Mapping, Territory Management, Maps, Routing & Analytics, Geolocation

Starting at $45 USD per user per month Starts at $45/user/month with an Annual Commitment. Quantity-based and multi-year discounts are available. Month-to-Month (no commitment) billing is also available. See http://geopointe.com/pricing for details or Contact Us to learn more.

Discounts available for nonprofits

Rating

(779)

Listed On

5/24/2010

Latest Release

12/17/2019

CATEGORIES

Geolocation
Mapping, Territory Management, Maps, Routing & Analytics, Geolocation

Location-enable Salesforce and empower your team to apply location-specific intelligence to business processes. We integrate Salesforce data with Google Maps to provide geographic insights for sales, marketing, and ops. Click GET IT NOW for a FREE TRIAL.

779 Reviews
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4.9
Average Rating
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Top Favorable Review

Great App & Awesome Customer Care

From our first contact with Geopointe to our onboarding process you can tell this is a company focussed on awesome customer service - We had 2-3 conference calls so all our questions could be answered and resolved, the trial period was extended so we could finish our real-time testing, and the follow up since has been first class.##As a business Geopointe brings endless opportunities to maximise productivity and assist our sales team with planning. It also provides that Helicopter View we all need to see, so we can prioritise our day, our month, our year. Discussing some of the future upgrades to come in 2019 shows Geopointe are not sitting on their hands, and that was a big factor in why we jumped onboard and became a Geopointe Family Member.##I love how it integrates with Salesforce, and in some ways it has helped our team love Salesforce a bit more and spend more time in it planning.##Thanks Geopointe


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Top Critical Review

Core Functionality Does Not Work Properly!

Our company has been using Geopointe for about 6 months now. We use it as a territory management tool and accountability tool. We purchased additional assignment plans to assign regional territories with our reps. When we first began using the Check-In/Check-Out feature of the app we were getting incorrect Geolocations for check-in's. First response was to blame it on Apple. Upon further review they identified the issue and were able to fix it. Multi-selection fields within Check-Out screen on iPhones are almost impossible to use. We have been going through a fair bit of redistricting of territories and batch jobs to update territories never work and I have to contact support to get the job functioning properly. Support team is pretty quick to reach out but they never seem to fix the underlying issue. Also a temporary fix in which I have the same issue a day later.####I would wait to recommend this product until lots of functionality is fixed. It has a lot of potential but they seem to have a lot of bugs for being 5 years in the market.


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Jason Venable
Jan 30, 2017 at 12:18 PM

Jon, thanks for being a user of Geopointe. I lead product dev here at Geopointe, we want to fix these issues you are experiencing. I am confident we will and hope to earn a more positive review.####I was the person who worked on the code fix for the Check-In/Out issues you encountered with the wrong location being used. Perhaps this was lost in translation, but we did not blame Apple, rather we identified it as an issue specific to iOS devices, which it was. Salesforce1 and iOS don’t always play nicely together and iOS at the operating system level was incorrectly caching device location and reporting this incorrect location to our Check-In/Out page. We were able to put a fix in place that addressed this iOS bug, so whether this is an Apple issue or a Geopointe issue is a bit blurry, but it is no longer an issue.####Multi-selection fields on Check-Out. You are right, multi-selection doesn’t work great but every other field type does and we wanted to get this feature released for people to start using even if every field type wasn’t fully supported. Salesforce has never provided excellent out of the box support for multi-select fields to developers. We are addressing this and it is targeted to be in the next release towards the end of February, but we might be able to get it to you sooner.####With regards to Assignment plans, this is something we will need to dig into, and someone from our team will be reaching out. There are certainly things we can probably do to improve your use cases and we will be sure to understand how you are using this feature so we can improve the offering.####While Geopointe is 5+ years old we are constantly releasing great new features and sometimes these new features might be a little buggy, as is the case with all software. Typically we are very good at smashing these bugs quickly, but sometimes they take longer to fix than even we would like to see.

Jason Venable
Feb 13, 2017 at 6:11 PM

Jon,####I wanted to follow-up and let you know we were able to address the mulit-select issue inside Salesforce1 for both the Check In and Check Out functionality. It should now work exactly like the rest of the Salesforce1 application. If you are seeing different, please let us know. With regards to Assignment Plans, I believe someone from our support team reached out, but we haven't heard back. Please reach out to us with your issues and we will get to the bottom of it.####-Jason

sdcasdas da adada'
Apr 20, 2017 at 5:01 PM
Customer Reviews 779 Reviews Rating: Any Rating Sort By: Review Date

Geopointe and Heather Casarotti have been super helpful!

My company has been using Geopointe for a few months now, and I have nothing but good things to say about the app and customer service so far. It is a very crucial tool that attributes to the success of our organization. Heather Casarotti has been our Customer Success Manager, and she has been extremely helpful since day 1. The way we are using Geopointe has required a lot of tweaking, but she has been with me every step of the way, and she makes sure to not only get the job done, but to make sure I fully comprehend what is going on. I started out a novice, and am slowly becoming an expert thanks to her expertise and knowledge. She is also extremely friendly and is always willing to help (when her schedule allows). We are very satisfied with the decision to go with Geopointe, and I would highly recommend!!!


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Great Mapping tool!

Our Customer Success Manager, Heather Casarotti was a great resource for us while we were getting our arms wrapped around this tool. She was very friendly and always quick to respond and help! She is always available when we need her, and I am very appreciate of having that resource! ####Thank you, Heather!


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Great App to Visualize and Support Territory Planning

This is a valuable tool to help visualize territory boundaries and add key metrics into those visualizations to ensure we have the right coverage and focus.####The tool is very good and the support is even better, thanks to our great Success Manager: Heather Casarotti.


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Great Program!

Our Customer Success Manager, Heather Casarotti worked along with my team and I to educate us on the Geopointe program. We appreciate the time she's taken to get us up to speed on using this valuable tool. She was patient with us as we asked questions and she went slow enough for us to understand and follow along. She's also made herself available, if we have questions in the future. ##Thank you, Heather!


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Geopointe and Heather Casarotti are awesome!

Geopointe has helped us find prospects that we may have never found. There support has been good. My Customer Success Manager, Heather Casarotti, has been very helpful in following up with our business.


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Great Product

We are pleased with the product, as we switched from another provider and found Geopointe much easier to use and navigate. The data is mapped accurately and the reports are really easy to pull and customize! On top of that their customer service is very approachable including our CSM Heather Casarotti!


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Love it overall - needed some dev work

We're a real estate business so Gepointe solved A LOT of issues for us like assigning leads to territories, giving outside sales agents routing tools, etc. Their team has been great to work with too (shout out to our CSM Heather who always writes back in an hour or less!)####The biggest issue for us was that objects aren't immediately assigned to a territory upon creation. This meant we couldn't instantly assign owners, send customers custom emails etc. This was pretty core to the functionality we needed. We had to write a trigger to do that. Now that we have the trigger, it's working like a charm. :)


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Great tool

It's a great tool that provides everything we need regarding region management.####greate service by the provider and by our AE @Heather Casarotti .


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Very Versatile

We use Geopointe for all of our market work throughout the country. Our Customer Success Manager, Heather Casarotti, is amazing! She's always available and willing to help walk our team through any hiccups we encounter. The software itself has already saved hundreds of hours of route planning and playing guessing games, and we've only been using it for a couple of months.


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Love Geopoint!

Heather Casarotti is the best!!! She helped me and our team here understand all the crazy cool functions of Geopoint!!!


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