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SmartCase by EpiAnalytics, Inc.

Starting at $3,500 USD per company per month -Fixed, flat-rate, month-to-month -Free trial available Includes: -25,000 Uniques Cases, Surveys, Open-ended Comment

Discounts available for nonprofits

Rating

(1)

Listed On

10/23/2008

Latest Release

3/25/2009

CATEGORIES

Agent Productivity
Case analytics, triage, sentiment analysis, email response advanced routing

SmartCase offers easy-to-use machine learning and natural language processing (NLP) for Case classification and sentiment analytics to reduce costs and gain consumer insight. Driving better customer-focused decisions and automated routing & response.

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