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Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Starting at $3,000 USD per Salesforce Org per year Sites Edition is $3000 and includes up to 20 users, Platform Edition is $6000 and includes up to 40 users. Additional users are $150/user/year. No setup fee or transaction fees!

Discounts available for nonprofits

Rating

(278)

Listed On

3/20/2009

Latest Release

5/8/2019

CATEGORIES

Payment Processing
Top Rated payments app on the AppExchange, 2008 - 2019 and beyond

* Support for 30+ Payment Gateways (list below)##* Real-time or scheduled credit card, ACH / direct debit payments##* Payment Request links for online payments##* Works with Salesforce CPQ, Communities##* To learn more, click [ Watch Demo ] button below

278 Reviews
92%
5%
1%
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4.9
Average Rating
Share your experiences with the community.
Top Favorable Review

Cancel what you have now and use this...

If you really care about having 100% control over your billing, recurring billing, reporting, automation, etc., why are you still using Stripe or Recurly or anything else? You have Salesforce - don't waste your time with amateur applications for your business that "plug in" to Salesforce and give you limited functionality. Use this 100% native application.####This is the second Chargent deployment I've implemented - and I will never set up another SFDC based company that needs recurring - or even 1 time billing with ANY other app again. Simple, easy, great customer support. The price is right - and guess what, it does exactly what it says it will do.. seems to be rare in today's high-tech world or even on the app exchange.


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Top Critical Review

Great for Manual Payments, So So for Automated Payments

If you want to semi-manually charge customers by credit card, Chargent has done a pretty good job of integrating with a bunch of payment gateways and making the process usable.####Where we hit issues was with recurring monthly or yearly payments. There is no built-in mechanism to automatically trigger a charge on an already entered card via a workflow rule. This seemed very odd to me, but that's the way the system was designed. We had to build out our own solution by adding Apex triggers on top of their solution. In the end it worked (and is still working today), but it is fussy and overly complicated. Sometimes I wish I had just integrated with our payment processor's API directly.####If you are using multiple payment processors, then Chargent will probably be handy, because it essentially abstracts their various behaviors away and hides them behind its own native custom objects so that you can handle them all in the same way. But if (like us) you are only using a single payment processor, then Chargent basically makes your life more difficult because it adds an extra layer of abstraction between you and your provider's API. And that layer of abstraction doesn't necessarily support all of the underlying features of your payment provider's API.####What I will say is that their support is excellent and very responsive. And the team is made up of nice people who are great to work with.


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David Hecht
Nov 08, 2018 at 2:10 PM

Thank you for your detailed feedback Hank. Sorry to hear about the issues with Apex triggers. It sounds like your use case for automatically triggering charges was not related to any specific dates or time periods, and so required custom triggers? We do have a recurring batch for handling scheduled payments of course.

Customer Reviews 278 Reviews Rating: Any Rating Sort By: Review Date

Great Customer Support

I had several issues that came up, because of our customization of the app, and got in touch with Chadd in Customer Support. He helped me with my initial issue, and then when another one came up later, as we continued customization, I reached out to him directly and he got right back to me. He then followed up a couple days later to make sure everything was still okay and was able to help with more things at that time, over the phone. This is some of the best customer support I've experienced from a company! Thanks, Chadd!


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Chargent Support is simply the best I have ever worked with.

I just cannot speak highly enough of the support that Chargent provides both from a technical aspect and from the account management perspective. There are real people on the other side of the phone and email. The response time is unbelievably fast, and they have your back through the entire issue. There is just a real sense of caring and humanness to their communication with you. The app works great and we feel it is a great value as well. Hands down, this is simply one of the easiest and smoothest apps and support teams to deal with.


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Excellent Customer Success and App Functionality

Chargent was amazingly helpful during our decision process on a payment service for SF. Extremely personal customer service helped us quickly understand the capability of Chargent and see that this is the right solution for 100% native Salesforce payment processing. ####Customer support has helped us through the whole setup process and I've never waited for more than 24hr for a response. ####I highly recommend checking them out for your payment solution!


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Excellent Customer Service

Our company uses Chargent for processing payments and sending payments within Salesforce. We recently re-branded and needed to update our logo on the payment request link. Chargent was quick to respond via email with instructions and then even scheduled a remote login session to ensure the update was made correctly.


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Good Customer Service

Customer service is timely and beneficial. A representative responded to my note within minutes and followed up to ensure my issue was solved.


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Good App & Good Support

We have integrated Chargent and Accounting Seed into our sales and production processes and both work very well. Very nice to not have to leave the platform to perform our transactions. We may extend the solution into our e-commerce operations as well. ####We have also received great support when we needed guidance on implementation.


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Exceptional Customer Service!

We had a recurring payment issue come up that needed to be resolved as quickly as possible and when I reached out to Chargent I got a response back within about an hour and Stacey was extremely helpful! Within a few email exchanges, she was able to help us get back on track and our recurring payments were working again. ##You're always leery when sending emails into technology support desks as there is uncertainty around the quality and response time you could get in return, but with Chargent they far exceeded any expectations that we previously had and made us feel like they had our best interest in mind from the beginning. ##If anyone is on the fence with and considering using Chargent consider this our endorsement to get on board.


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Excellent Support and Features

In my experience, Chargent provides accurate and timely support. The system is well documented and new features are being added regularly. ####Highly recommend.


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Best Payment Processing with Support to back it up!

My experience with Chargent has been great from start to beginning. The installation and configuration process is as easy as it can get when you think about payment processing. Chargent comes with full set up out of the box and the flexibility to make it your own is commendable.####If there's any questions or concerns, chargent support is one of the best I've come across. Always on time with 100% satisfaction. When you are spending less than 2 minutes on a support call every time you call, you can thank the support for keeping it simple and easy.####Would recommend to anyone looking for payment processing in Salesforce.


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Great support - easy to use - highly recommend

Chargent has been super easy to use for us and their customer support is excellent.##They are always very quick to respond and help solve issues (if any).##Highly recommend them!


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