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Email to Case Premium by Internet Creations

$2,160 USD per org (first 10 users) per year • Try it free for 21 days • $2160/org/year for the first 10 users ($216/user/year thereafter) • Volume discounts available

Discounts available for nonprofits

Rating

(171)

Listed On

8/17/2009

Latest Release

7/10/2018

CATEGORIES

Agent Productivity
Improve agent productivity and delight customers!

Extend and enhance the basic functionality of standard Email-to-Case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.

  • Increases agent productivity
  • Saves time and add consistency to your org’s support workflow
  • Customers receive better service
Email to Case Premium (E2CP) empowers agents to manage cases more effectively. It makes their job easier and empowers service departments to provide outstanding customer service.####Features:####- Canned Comments with Merge Fields##- Drag and Drop Attachments##- Email loop protection##- Inbound emails create clean Case Comments##- Send an email and add a new Comment at the same time##- Automatically creates new Contacts####…and much more.####Watch a demo: http://ic.force.com/e2cplivedemo####Email to Case Premium is part of the Case Management Power Pack developed by Internet Creations.####A member of the Cloud Collective, a community of AppExchange category leaders.####This app may solve the following ideas: Quick Create Contact on Email to Case should auto fill email field, Populate contact fields as you type, Setting a default 'From' address when sending an email from Cases, Entering New Contacts on the fly when entering a New Case##Global support mailbox for outbound mail, Adding a Custom field ( Check Box ) to the Case Comments Page, EmailMessage objects should be visible to Customer Portal users##Fax-2-case, Multiple email addresses for a contact

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Built 100% on the Lightning Platform, providing reliability and performanceNative App
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 5
  • Custom Applications: 1
  • Custom Tabs: 6

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 1
  • App Builder: 1
  • Community Builder: 0

Requirements

Other System Requirements
Please ensure that Email to Case (standard Salesforce version) is already enabled in your Org under Setup > Customize > Cases > Email-to-Case. Our solution completely replaces it, but it must be enabled before you can install our app.

Support For details on customer support provided by Internet Creations, visit: http://ic.force.com/appexchangeappsupport

Additional Information

Package Name
Email to Case Premium
Version
5.26 (July 3, 2018) / 5.26.0
First Release
8/17/2009
Latest Release
7/10/2018
Languages

Case Studies

Webinars

Internet Creations
Hamilton, NJ, United States
Founded
1996
Phone
+1 609.570.7200

Pioneers in designing and implementing solutions on the Salesforce Platform. We empower organizations to operate efficiently and accelerate success by aligning people with technology.

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