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Email to Case Premium by Internet Creations

$2,160 USD per org (first 10 users) per year • Try it free for 21 days • $2160/org/year for the first 10 users ($216/user/year thereafter) • Volume discounts available

Discounts available for nonprofits

Rating

(171)

Listed On

8/17/2009

Latest Release

3/8/2018

CATEGORIES

Agent Productivity
Improve agent productivity and delight customers!

Extend and enhance the basic functionality of standard Email-to-Case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.

  • Increases agent productivity
  • Saves time and add consistency to your org’s support workflow
  • Customers receive better service
Email to Case Premium (E2CP) empowers agents to manage cases more effectively. It makes their job easier and empowers service departments to provide outstanding customer service.####Features:####- Canned Comments with Merge Fields##- Drag and Drop Attachments##- Email loop protection##- Inbound emails create clean Case Comments##- Send an email and add a new Comment at the same time##- Automatically creates new Contacts####…and much more.####Watch a demo: http://ic.force.com/e2cplivedemo####Email to Case Premium is part of the Case Management Power Pack developed by Internet Creations.####A member of the Cloud Collective, a community of AppExchange category leaders.####This app may solve the following ideas: Quick Create Contact on Email to Case should auto fill email field, Populate contact fields as you type, Setting a default 'From' address when sending an email from Cases, Entering New Contacts on the fly when entering a New Case##Global support mailbox for outbound mail, Adding a Custom field ( Check Box ) to the Case Comments Page, EmailMessage objects should be visible to Customer Portal users##Fax-2-case, Multiple email addresses for a contact

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Built 100% on the Lightning Platform, providing reliability and performanceNative App
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 5
  • Custom Applications: 1
  • Custom Tabs: 5

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Please ensure that Email to Case (standard Salesforce version) is already enabled in your Org under Setup > Customize > Cases > Email-to-Case. Our solution completely replaces it, but it must be enabled before you can install our app.

Support For details on customer support provided by Internet Creations, visit: http://ic.force.com/appexchangeappsupport

Additional Information

Package Name
Email to Case Premium
Version
5.18 (March 7, 2018) / 5.18.0
First Release
8/17/2009
Latest Release
3/8/2018
Languages

Case Studies

Webinars

Internet Creations
Hamilton, NJ, United States
Founded
1996
Phone
+1 609.570.7200

Pioneers in designing and implementing solutions on the Salesforce Platform. We empower organizations to operate efficiently and accelerate success by aligning people with technology.

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