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Sample Public Knowledge Base for Salesforce Knowledge (v1)

Overview

** Update: New version, Public Knowledge Base 2 can be found here, http://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU With this template, you can share knowledge on a public website or even expose it to Google.

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See How Sample Public Knowledge Base for Salesforce Knowledge (v1) Works

  • Quickly set up and deploy a public knowledge base

  • Customize the look and feel of your knowledge base

  • Help customers access your knowledge with a Google search

Salesforce Knowledge helps everyone from your agents to your customers find the right answers, fast. With this template, you're on your way to setting up a public web site where anyone can easily access your knowledge. That means more satisfied customers, and fewer calls to your contact center. <b>Get Started Fast</b> This template contains everything you need to get up and running quickly: visualforce pages, images, style sheets, and the nuts and bolts to connect to your knowledge articles. And it's all pre-configured so you're up and running before you know it. <b>Customize Easily</b> Just like everything in salesforce.com, it's easy to customize this template to fit your business. Whether you want to change how knowledge articles are displayed or brand the site for your company, you've got the tools to do so. <b>Share Knowledge with Google</b> With our sites technology, you can expose your knowledge publicly where it can be indexed by Google, or any other search engine. You can turn every Google search into a case deflection. Plus, you've got a robust security model to make sure you only share what you want to. It supports now multi-lingual knowledge base.

Categories

Business Needs
Agent Productivity
Features
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Editable Code

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