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8x8 Contact Center: Omnichannel, Cloud Contact Center, ACD, IVR
Combine Salesforce & Contact Center into one platform
- Business Need
- Customer ServiceAgent ProductivityTelephony
- Requires
- Sales Cloud
8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service.
Highlights
Deliver contextual, omnichannel customer interactions for improved CSAT and productivity
Integrate with Salesforce Classic, Console, and Lightning
Minimal custom development work for a rapid ROI
Provider Details
8x8, Inc.
Campbell, CA USA
We empower workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
This integration requires an X6 or above Contact Center license from 8x8 available for purchase at 8x8.com.