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SMS-Magic Converse | Intelligent Business Text Messaging

Starting at $15 USD per user per month Email: appexchange@screen-magic.com

Discounts available for nonprofits

Rating

(396)

Listed On

3/16/2010

Latest Release

12/21/2017

CATEGORIES

Productivity
Intelligent Text Messaging for Business

Converse Intelligent Desk prioritizes worklists & alerts users to easily manage any volume of conversations. Converse Apps deliver pre-configured, automated messaging/analytics for nurtures, profiling, surveys and more. ##FREE TRIAL: Click GET IT NOW

  • Converse Desk##Manage large volumes of conversations with an intuitive Inbox, worklists, priority alerts, intelligent filtering, and a seamless conversational history across Lead, Opportunity and Contact objects or Custom Objects of Force.com solutions.
  • Converse Apps ##Pre-configured for A2P messaging, delivering a specific use case, e.g., a message blast or nurture. Apps include automated workflows, industry message templates & use case analytics.
  • Native Salesforce Solution##All Data stored in Salesforce for archival and compliance with data security standards. Salesforce permissions secure Converse access. Seamless integration with Marketing, Sales and Service Cloud & Force.com.
Apps include industry-specific message content templates, automated workflows, keywords & responses, schedules, global messaging services, analytics for IT & business. ##• Users create/deploy campaigns with a few clicks in a wizard-driven setup##• Transparently switch between interactive & A2P conversations ##• Choice of Converse Desk: Standalone, embedded in Salesforce, Salesforce 1##• Initiate SMS/MMS conversations, send bulk messages, nurtures, surveys, scheduling, promotions, progressive profiling ##• Increase user productivity with intuitive Inbox, worklist priorities, alerts, Intelligent filtering of Inbox & Conversations at personal, object, global level##• Set alerts based on priorities, keywords, account, hot lists, etc.##• Update Salesforce direct from Converse Desk##• Related conversations share entire customer journey, across Lead, Opportunity, Contact and Cases##• Message routing sends incoming conversations to appropriate Agent/User##• Seamlessly embed video, documents, images ##• Short code, toll free, Ring Central, landline, including delivery reporting for 59 countries

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 39
  • Custom Applications: 1
  • Custom Tabs: 13

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 5
  • App Builder: 3
  • Community Builder: 2

Requirements

Other System Requirements
For Apex Triggers, Enterprise Or Unlimited Edition is required.

Support Support available over email. Please call during following hours For India Customers: 10 A.M. to 7 P.M. (IST) For International Customers 3 A.M. to 9 P.M. (GMT)

1-888-568-1315 (US Toll Free)

Additional Information

Package Name
SMS Magic Interact
Version
Dec 17 / 1.48.3
First Release
3/16/2010
Latest Release
12/21/2017

Customization Guides

Screen Magic Mobile Media Pvt. Ltd.
Founded
2008
Phone
1-888-568-1315

SMS-Magic is a proven, global messaging platform provider for popular CRM platforms, with over 1500 clients across 190 countries, including small, midsize, and enterprise accounts.####SMS-Magic enables Salesforce users to engage buyers, retain and increase customer revenue, while creating strong customer relationships that drive sustainable competitive advantage.####SMS-Magic has deep experience across a wide range of industries, applying conversational messaging to increase the results from marketing, sales, and service. Whether you’re focusing on bringing leads in the door, converting them to revenue, or keeping those customers happy - SMS-Magic offers the solutions, expertise and insights you need to drive Conversations that Convert.####Screen-Magic has offices in Nevada, US and Pune, India, with 90+ employees.

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