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NewVoiceMedia CTI | Telephony | Dialer | IVR | ACD| Click-to-Call | Call Center

Starting at $65 USD per user per month Our pricing model: 1. Annual per-seat license fee, with volume & term discounts available 2. Additional domestic and/or international call charges 3. One-time implementation fee

Discounts available for nonprofits

Rating

(384)

Listed On

5/22/2010

Latest Release

5/21/2010

CATEGORIES

Telephony
Cloud Telephony CTI Software for Contact Center & Inside Sales Teams

Backed by Salesforce Ventures, NewVoiceMedia delivers Salesforce telephony integration including CTI, IVR, dialer, click-to-dial, auto dialing, call recording & call routing. Click watch demo below to see our call center & inside sales app in action.

  • DESIGNED FOR SALESFORCE##The reason we have a 5-star rating and more positive reviews than any other CTI vendor, is our tight integration with Salesforce. NVM was designed from the start to use Open CTI for true cloud-to-cloud telephony integration.
  • OMNI-CHANNEL##Fully integrated with Salesforce Omni-Channel, NVM blends voice with Salesforce's digital channels. NVM also serves as an intelligent routing engine, delivering calls, emails, chats, social posts & SOS requests to the appropriate agent.
  • SPEECH ANALYTICS AND EINSTEIN##We offer Conversation Analyzer, which works with Einstein Analytics to help you automatically review hundreds or thousands of calls for things like quality, compliance, communications and emotional CX.
DEEP INTEGRATION WITH SALESFORCE##We enable you to route inbound calls based on data in any field on any object in Salesforce to the right agent. Agents, administrators and managers all work from within Salesforce - there's never a need to synch between applications or have agents swivel between apps. Your sales team will place more calls and have more conversations while your service team solves problems with ease.####CRYSTAL CLEAR CALL QUALITY ##Customers and prospects feel great when they feel they've truly been heard. That's why we've invested in global voice infrastructure that can make every conversation crystal clear.####RELIABLE##Never miss a call - you can depend on us for 99.999% availability. We continually test the performance of our operations and provide the results publicly on our trust page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. ####GLOBAL REACH##Our customers have agents in over 60 countries. They depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures great call quality by making use of the telephony infrastructure local to the caller and the agent.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, and Performance EditionsProfessional & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 7
  • Custom Applications: 1
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 2
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No technical integration is required between ContactWorld for Salesforce and your telephony system.####All you need is a DID, "direct inward dialing" or DDI "direct dial-in" number for each agent for calls delivery in your contact center./ call center

Support

1-855-534-2888 (USA) 0800 280 2888 (UK)

Additional Information

Package Name
ContactWorld for Salesforce
Version
April '10 / 1.5.0
First Release
5/22/2010
Latest Release
5/21/2010
Languages

Customer Testimonials

NewVoiceMedia
United States
Founded
1999
Phone
USA 1-855-534-2888 UK 0800 280 2888

NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability. NewVoiceMedia's 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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