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NewVoiceMedia CTI | Telephony | Dialer | IVR | ACD| Click-to-Dial | Call Center

Starting at $65 USD per user per month Our pricing model: 1. Annual per-seat license fee, with volume & term discounts available 2. Additional domestic and/or international call charges 3. One-time implementation fee

Discounts available for nonprofits



Listed On


Latest Release



Cloud Telephony CTI Software for Contact Center & Inside Sales Teams

Backed by Salesforce Ventures, NewVoiceMedia delivers Salesforce telephony integration including CTI, IVR, dialer, click-to-dial, auto dialing, call recording & call routing. Click watch demo below to see our call center & inside sales app in action.

  • Our cloud-based call center software meshes seamlessly with Sales and Service Cloud to help your teams serve better and sell more, anywhere around the world.
  • Customers and prospects feel great when they feel they’ve truly been heard. That’s why we’ve invested in voice infrastructure that can make every conversation crystal clear.
  • NVM provides advanced CTI routing through Open CTI. Route calls based data in any field on any object (leads, contacts, accounts or cases) so that callers speak to the right agent, every time.
VOICE IS THE KEY TO GREATNESS##Customers and prospects feel great when they feel they’ve truly been heard. That’s why we’ve invested in voice infrastructure that can make every conversation crystal clear.####EFFORTLESSLY PERSONAL EVERY TIME##The new productivity comes from giving the right people the right data at the right time. Our cloud-based call center software integrates your team and your data, to delight prospects and customers. Pull complete engagement histories from Salesforce to place at your people’s fingertips, for faster, more effective calls.####MAKE BEST PRACTICE YOUR ONLY PRACTICE##NVM’s contact center solution helps you get everyone, on every team, delivering superlative CX at every stage. Integrated support gives your teams what they need day to day, while our analysis tools let you swiftly identify key insights to replicate success and raise everyone’s game.####MAKE COLD CALLS WARMER##Making conversations more personal means more sales. Our contact center solution starts by making your calls look local, for more first-time pick-ups. The dialer prioritizes call lists, so your teams reach their best prospects first, without scrambling for details.


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, and Performance EditionsProfessional & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 7
  • Custom Applications: 1
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 2
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
No technical integration is required between ContactWorld for Salesforce and your telephony system.####All you need is a DID, "direct inward dialing" or DDI "direct dial-in" number for each agent for calls delivery in your contact center./ call center


1-855-534-2888 (USA) 0800 280 2888 (UK)

Additional Information

Package Name
ContactWorld for Salesforce
April '10 / 1.5.0
First Release
Latest Release

Customer Testimonials

Case Studies

United Kingdom
UK 0800 280 2888 USA 1-855-534-2888

NewVoiceMedia is a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Its award-winning platform joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability. NewVoiceMedia's 700+ customers include Canadian Cancer Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe and Vax. For more information, visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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