Kulturra - Credit Card & Payment Processing for Salesforce

Easy to work with

Working with Jake to update our Terms was super easy. our T&C are hard coded into our invoice rather than using the feature in SF. He was able to accommodate us by making a section of our terms bold as we needed to be compliant with state law. Thank you!

Very Responsive

Kulturra team was super easy to work with. They responded quickly and were able to help answer our questions. When a day had passed without a solution, they still followed up letting me know they were actively working on it. They ended up providing links and an SOP on how we achieve what we were looking to do.

Easy to Use + Great Team

We implemented SalesForce not too long ago and selected Kulturra as our invoice package manager and I'm very happy we did. We have a few different invoicing types that all require something different and Kulturra was the only one that offered different options and solutions. The program is easy to navigate, make changes, and the staff and developers are friendly and responsive. We've had a few hiccups here and there and anytime I need Kulturra's assistance they are quick to respond and provide a full detailed explanation. I appreciate that they will help me fix issues and then explain to me how they fixed it and how I can fix like issues in the future if needed. I really cannot express how appreciative I am of the staff and developers. From the initial consult to the implementation, Kulturra was there every step of the way and was incredibly easy to work with. Definitely recommend to anyone doing invoicing in SalesForce!

Great product for invoicing

For past 3 years, we’ve been using this product for invoicing, installments and payment solution within Salesforce. This product integrates with multiple payment processors and enables customers to conveniently view and pay their invoices online. They offer outstanding customer support, with prompt responses and effective solutions.

Great Product and Great Support

I've implemented this app for several clients and would highly recommend for those looking to implement a billing/payment solution that behaves well within Salesforce. Aside from generating invoices and collecting payment directly from Salesforce, this product also tracks refunds and credit memos. It can be configured with a wide range of payment processors and allows customers to view and pay invoices online. Aside from these features (and many others), the customer support has always been top tier with timely responses and helpful solutions.

12 months in use & working well

We moved to Kulturra and away from the "other" product that offers a similar platform over 12 months ago. Wish we would have done it sooner. Kulturra has been a great business partner and is super responsive when we log tickets or have questions. Plenty of options to choose for payment processors and swapping them out is fairly straight forward.

Best product on app exchange

Kulturra has made accepting payments natively within Salesforce exceptionally easy and smooth. They have so many features and edge cases natively built into the platform (payment links, physical in store card present, invoices, refunds, partial payments, credit memos, installments, different payment methods, different entities, payment processor redundancy, etc) that have massively cut down on my time to go live and have just enabled me to be super agile with customers. Their support also could not be more responsive, flexible, and easy to work with.

Customer support shows very good strengths!

We've had experiences with the customer support of the Payment Center app from Kulturra and I find that they are supportive, efficient and keeps us informed of any updates. The issues that we found after updating was resolved together with the support and any followups was followed up without any issues!

Integrates well with Salesforce

We've been using Kulturra for a lot of years. The payment process is generally pretty easy. Pros: Integration with Salesforce is fantastic. Very clear. Payments are easy. The support team is extremely timely in their responses. Cons: Some of the features explained on the help site are not applicable to our implementation, making the help site useless to us. Support team, while responsive, will not get on a call with us - so we are not learning how to fix the issues that we have, pretty regularly. Notifications on failed payments are not as actionable as we would like. They use older features like "Notes" instead of email notifications. Overall - primo support response time, and it works.

Kulturra's amazing support team

Kulturra's customer support team is impressive! They are very responsive when addressing my concerns regarding their app, which makes the entire experience smooth and stress-free. I'm pleased with their ability to provide accurate and practical solutions every time. No matter the issue, they take the time to understand the problem fully and guide me step by step until it’s resolved. I truly feel valued as a customer and confident knowing they are always there to help. Thank you!