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RapidCase for the Service Cloud




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Latest Release



Agent Productivity
Create Account, Contact + Case records with 1-Click

RapidCase empowers your call center support reps to handle calls from first-time and existing customers much faster, through 1-click case creation and superior information retrieval####RapidCase allows reps to create Accounts, Contacts & Cases in 1 Click.

  • <b>1-click record creation:</b> create accounts, contacts, and cases on 1 page
  • <b>Custom search:</b> search only those fields relevant to your organization
  • <b>All-inclusive console:</b> see all critical customer information on 1 page
Aptaria RapidCase empowers your reps to handle both first-time and existing customers much faster, cutting support costs and increasing customer satisfaction.####<b>Faster Calls for New Customers: </b>##With RapidCase’s streamlined record creation process, reps can create an account, contact, and case with a single click, all on the same screen. This is lightning fast compared to the current process of creating each of these records separately, which forces frustrated callers to wait through many clicks and page loads.####<b>Faster Calls for Existing Customers: </b>##With RapidCase’s <b>custom search</b> feature, reps can select the fields most relevant to your organization, allowing them to find existing customers faster and avoid creating duplicate records. Once the customer is found, RapidCase’s <b>console</b> enables reps to see all critical customer information on one page, including existing cases. If a new case is required, the rep can create it directly within the console.####<b>The Results:</b>##> More calls handled per hour by your support team##> Fewer duplicate records for your IT department to eliminate##> Less frustration and higher satisfaction for your customers


  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 0
  • Custom Applications: 1
  • Custom Tabs: 1

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements

Support 30-day free trial includes complimentary setup assistance and support for solution development. Please call to schedule an appointment. Support is available Monday-Friday (except holidays) from 9am - 5pm, Eastern Time.

Additional Information

Package Name
Rapid Case
RapidCase / 1.15.0
First Release
Latest Release
Aptaria, Inc.
McLean, VA USA
703 287-8732

Founded in 2002, Aptaria is a leading provider of Salesforce CRM and cloud integration services for high-growth companies and nonprofit organizations in the Mid-Atlantic region. Aptaria is the preferred services delivery partner of Fonteva’s MemberNation member and donor management platform. We achieve the highest client satisfaction ratings for on-time, on-budget projects through our agile software development approach and proven onshore/offshore development process. To learn more about customized sales processes from order-to-cash, integrated data and applications that reveal more customer engagement opportunities, or tailored solutions for nonprofits and trade associations, visit us at