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Remedyforce - IT Service Management and Help Desk

Next Generation IT Service Management and Help Desk

Overview

Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. Click Watch Demo!

See How Remedyforce - IT Service Management and Help Desk Works

• Resolve 90% of IT issues on the first call, show key business metrics in real time.
• Understand the intricacies and dependencies of your data center with BMC Helix Discovery for Multi-Cloud.
• Realize value of your investment in 45 days or less with BMC Helix Enablement.

Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. Comprehensive IT Service Management and ITIL functionality includes: •Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices •Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB •Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Helix Discovery for Multi-Cloud •Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests •Mobile Apps for IT, Business: Perform virtually any task from a mobile device •Service Level Management, Dashboards, Reporting, and Analytics •IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk •Knowledge, Release Management, Surveys and Collaboration via Chatter