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Remedyforce - IT Service Management and Help Desk

$64 USD per user per month US $64.00 per named user per month for Help Desk Analysts, Asset Inventory Owners, Administrators. Self service users (those requesting help from the Service Desk) are included at no additional charge.



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Latest Release



IT Management
Next Generation IT Service Management and Help Desk

Remedyforce IT Service Management & Help Desk delivers a modern, consumer experience that empowers IT to be a center of business innovation. Remedyforce can be used with Service Cloud to resolve customer issues. ####To learn more, click Watch Demo.

  • • Resolve 90% of IT issues on the first call, show key business metrics in real time.
  • • Understand the intricacies and dependencies of your data center with BMC Discovery for Multi-Cloud.
  • • Realize value of your investment in 45 days or less with BMC Enablement.
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues. ####Comprehensive IT Service Management and ITIL functionality includes:####•Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices####•Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB####•Asset, Client Management, Agentless discovery, Multi-Cloud Discovery:##Discover components, cloud instances, relationships with integration to BMC Discovery for Multi-Cloud####•Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests####•Mobile Apps for IT, Business: Perform virtually any task from a mobile device####•Service Level Management, Dashboards, Reporting, and Analytics####•IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk####•Knowledge, Release Management, Surveys and Collaboration via Chatter

Designed to Work With

  • Government Cloud


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, and Performance EditionsEnterprise & Up
  • Built 100% on the Lightning Platform, providing reliability and performanceNative App
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 298
  • Custom Applications: 1
  • Custom Tabs: 107

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 4
  • App Builder: 3
  • Community Builder: 3


Other System Requirements
Supported Browsers:##Internet Explorer 9.0 or newer##Google Chrome, most recent stable version##Firefox, most recent stable version##Safari 5.0 or newer on Mac OS X

Support For technical support during the trial phase, please contact trial support. Phone: 855-834-7487 Email: Licensed customers will need to provide their support ID:

(800) 537-1813 or (713) 918-2950

Additional Information

Package Name
BMC Remedyforce
Summer 18 Patch 1 / 201802.73.21
First Release
Latest Release

Customization Guides

BMC Software
Houston, TX, USA
713 918 8800

BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. We have worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide amazing user experiences with optimized IT performance, cost, compliance, and productivity. We believe that technology is the heart of every business, and that IT drives business to the digital age.

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