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$399 USD per user per year We'd love to provide you with a solution that best meets your needs. Please contact us to register for our business benefit value program where we'll work with you to identify use cases that will return the greatest benefit and optimal configuration.

Rating

(147)

Listed On

12/6/2010

Latest Release

1/30/2015

Integrated cobrowsing, screen-sharing, and agent video!

Voice/chat alone don't allow people to do what comes naturally: see and share issues. Remove frustration and improve the bottom line with Glance visual engagement solutions (cobrowse, screen share, agent video and more) for sales or service clouds!

  • Leading provider of co-browsing and screen sharing on the AppExchange!
  • Agents collaborate effortlessly on any content - in or outside of a browser - from anywhere.
  • Auto-capture data from every session and review it in service and sales dashboards.
Glance Panorama is your visual engagement solution, integrating screen sharing, cobrowsing, agent video, mobile showcasing and more through a single platform.####Glance co-browse####There is no substitute for seeing what customers view on your website and enabling them to accomplish their goals. Glance co-browsing puts agents and customers on the same browser page, literally, eliminating the frustration of online activities, increasing sales conversions and speeding issue resolution.####Glance screen share####Sometimes information lies outside of the browser. With Glance screen sharing, agents can show or view any content on either person's screen, instantly addressing issues in no matter where they reside.####Glance solutions features:##- Gesturing/highlighting to guide users##- Field masking protects customer privacy ##- Data and dashboards to analyze best practices##- Go mobile and/or invite customers join without downloads, from any device####Glance solutions benefits:##- Personalized experience increases first call resolution ##- Increase conversion rates and NPS##- Deploy instantly, just one line of code and you’re ready to go##- Beat the competition with effortless service

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 6
  • Custom Applications: 1
  • Custom Tabs: 6

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support Customer Service Please call or email. Monday thru Friday, 9:00AM to 5:00PM (US-EST).

US:877-452-6236 Intl: +1 781-646-8505

Additional Information

Package Name
Glance for Salesforce
Version
December 4, 2014 v2.14 / 2.14.0
First Release
12/6/2010
Latest Release
1/30/2015
Languages
Glance Networks
Arlington, MA USA
Founded
2001
Phone
1-888-945-2623

At Glance, we’ve made it our mission to bring a personal, humanized touch to the online world through integrated visual engagement solutions (including cobrowsing, screen sharing, agent video, mobile showcasing, and more). For innovative companies in industries like healthcare, financial services, technology/SaaS, retail, and travel and leisure, we deliver simple, reliable and effective solutions that reduce frustration while improving the bottom line. ####More than 3,000 businesses depend on us to enhance customer experience. Many customers leverage our strategic partner integrations with Salesforce.com, Oracle, Genesys, LiveOps, SAP, and Zendesk. ####Based outside of Boston, our team includes industry leaders in online collaboration, video technology, contact center operations, sales applications, online marketing, and customer service. For more information, visit www.glance.net or to sign up for a trial call 1-888-945-2623.

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