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$45 USD per user per month Prices start at $45/user/month and depend on services & configuration. We provide a complimentary Business Impact Assessment consultation where we'll work with you to identify use cases and optimal configuration that will return the greatest benefit.

Rating

(147)

Listed On

12/6/2010

Latest Release

1/30/2015

Integrated cobrowsing, screen-sharing, mobile app sharing, and agent video!

Embed Glance visual engagement functionality within Salesforce Sales, Service & Community Clouds. Improve the efficiency and customer experience of every call or chat session via integrated cobrowsing, screen sharing, mobile app sharing, and agent video.

  • Your agents can instantly cobrowse, screen share, and mobile app share with customers & prospects by clicking a single button in the Salesforce contact, lead, or case record.
  • Proven to deliver shorter average handle time, higher first call resolution, higher sales conversion, increased agent satisfaction and longevity, higher customer satisfaction (CSAT/NPS). Forrester estimates a 396% ROI with payback in less than 6 months!
  • The #1 visual engagement solution on the AppExchange! Just take a look at the customer reviews on this page!
Embed Glance visual engagement functionality within Salesforce to improve the efficiency and customer experience of every call or chat session.####GLANCE COBROWSE##When a customer is stuck on your website or browser-based app there's no substitute for seeing what they are seeing. Glance Cobrowse puts agents and customers on the same browser page - literally - eliminating frustration, increasing sales conversions and speeding issue resolution.####GLANCE SCREEN SHARE##Sometimes critical info lies outside of the browser. With Glance Screen Share, agents can show or view any content on either person's screen to solve problems and collaborate.####GLANCE MOBILE APP SHARING##Agents can view the screen of the customer's mobile app to guide navigation and solve problems.####GLANCE AGENT VIDEO##One-way video shows the friendly face of your agent to the customer. Quickly build trust and cool down emotional engagements.####Other features:##- 1-Click Connect: launch a sharing session with a single mouse-click!##- Gesture/highlight to guide users##- Field masking protects customer privacy ##- Data for dashboards to analyze best practices##- Customers can join without downloads, from any device

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 6
  • Custom Applications: 1
  • Custom Tabs: 6

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support Customer Service Please call or email. Monday thru Friday, 9:00AM to 5:00PM (US-EST).

US:877-452-6236 Intl: +1 781-646-8505

Additional Information

Package Name
Glance for Salesforce
Version
December 4, 2014 v2.14 / 2.14.0
First Release
12/6/2010
Latest Release
1/30/2015
Languages
Glance Networks
Arlington, MA USA
Founded
2001
Phone
1-888-945-2623

At Glance, we’ve made it our mission to bring a personal, humanized touch to the online world through integrated visual engagement solutions (including cobrowsing, screen sharing, agent video, mobile showcasing, and more). For innovative companies in industries like healthcare, financial services, technology/SaaS, retail, and travel and leisure, we deliver simple, reliable and effective solutions that reduce frustration while improving the bottom line. ####More than 3,000 businesses depend on us to enhance customer experience. Many customers leverage our strategic partner integrations with Salesforce.com, Oracle, Genesys, LiveOps, SAP, and Zendesk. ####Based outside of Boston, our team includes industry leaders in online collaboration, video technology, contact center operations, sales applications, online marketing, and customer service. For more information, visit www.glance.net or to sign up for a trial call 1-888-945-2623.

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