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Free

Rating

(16)

Listed On

12/7/2010

Latest Release

8/29/2017

CATEGORIES

Agent Productivity
Sync your sales and support teams

Zendesk builds software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data.

  • View Salesforce CRM information in a customer profile directly in Zendesk Support.
  • View Zendesk tickets directly from Salesforce. Update and create Zendesk Support tickets within the Salesforce platform.
  • Push Zendesk tickets into Salesforce in the Zendesk Ticket custom object and use Salesforce's advanced reporting to make intelligent business decisions.
Zendesk for Salesforce provides complete visibility into your customer relationships and closes the loop between sales and support.## ##Provide agents with more customer context##We’re able to present configurable sales data next to a live ticket in Zendesk Support. Additionally, we have a near real-time sync that can update customer information in Zendesk or Salesforce. ## ##Improve collaboration##Reps and agents can collaborate on a ticket behind the scenes without leaving Salesforce or Zendesk. And if your sales rep is coming across support related issues, they can actually create or edit tickets without ever having to leave Salesforce. ## ##Automate manual tasks and pinpoint areas of improvement##All of this data can actually reside in Zendesk and allows you to create business rules that ensure your tickets are being taken care of in a timely manner by the right people.##In Salesforce, your sales teams can view pre-built reports that analyze Support tickets, giving them that extra layer of granularity to make decisions they can act on.

Highlights

  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 24
  • Custom Applications: 1
  • Custom Tabs: 8

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Zendesk supports the following browsers:##Firefox##Google Chrome##Apple Safari

Support For complete documentation on installing, configuring and using Zendesk for Salesforce, please visit https://support.zendesk.com/hc/en-us/articles/203660026

Additional Information

Package Name
Zendesk for Salesforce
Version
5.4.3 / 5.4.3
First Release
12/7/2010
Latest Release
8/29/2017
Languages

Customization Guides

Zendesk
San Francisco
Founded
2007
Phone
+1 (415) 418 7506

Zendesk builds software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.

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