Match My Email - Automated Email Integration - Gmail, Outlook, Mac, Zimbra - Match My Email - AppExchange
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Match My Email - Automated Email Integration - Gmail, Outlook, Mac, Zimbra

$22.95 USD per user per month Volume discounts: 1-10 seats @ $22.95 per user/month; 11-25 seats @ $17.95 u/m; $26-50 seats @ $14.95 u/m; 51-100 seats @ $11.95 u/m; 100+ seats ask for a quote. Free customization. Free reports package. Free training & support included.

Discounts available for nonprofits

Rating

(130)

Listed On

8/15/2011

Latest Release

10/23/2019

Capture Every Email From Every Source Automatically

Match My Email automatically imports your team's emails into related Salesforce records. Customize email integration around your company's workflow. Integrating with Outlook, GSuite, Zimbra and other email servers, MME is email integration made easy.

130 Reviews
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4.9
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Top Favorable Review

We've tried everything...finally happy with MME :)

Firstly, we are very frustrated with Salesforce for not providing this service on their own. When our company began using Salesforce, we assumed that proper/thorough integration with gmail would be a no-brainer for such a powerful player in the CRM market. Unfortunately..NO! Using our company email in coordination with Salesforce was a tremendous headache and a huge waste of time. Our sales team should not be spending time getting their emails to log properly under salesforce and associate with the correct accounts. ####After experiencing this problem and after understanding that Salesforce will not be doing anything to help this situation for a very long time, we began experimenting with various Apps in the appexchange. We've tried everything from CureCRM, VCS, Cirrus, iHance, and a couple others. Literally spent over +30 hours working with all of them, negotiating, working with support etc. Honestly, we were not happy with a single solution because none of them were easy, seamless or affordable. ####We were actually planning on dropping Salesforce altogether just for this reason and working with another CRM tool which would have been easier to work with. After a final search through all of the apps, we came across MME which we hadn't seen before. They were new and didn't have many reviews. I was honestly burnt out and didn't want to try another app, but I'm very very happy I did. Its already been a couple months that we've been using MME, and we are 100% satisfied. It was exactly what we were looking for from Day 1. Easy, Seamless, and thorough integration between Salesforce and our company email (gmail via Google Apps). It was just a hair over what we had budgeted for the email integration...but now that we've experienced it, we know it's worth every penny. ####IF YOU ARE EXPERIMENTING WITH VARIOUS SOLUTIONS, TRY THIS ONE EARLY AND YOU'LL SAVE YOURSELF A TON OF TIME!! Also, if you're on the fence about the value vs price...DO IT! :))


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Kate Groeneveld
Sep 03, 2013 at 2:28 PM

I was so mad when I found out Salesforce didn't do this. It seems so basic! Thanks for the review- it's helpful

Maritza Herrera
Jan 07, 2016 at 3:17 PM

Hi , I have a question I hope you can help. Somehow , this can be synchronized with web forms?. For example, when a customer fills out a web form and wait for an answer. I can synchronize with any mail for me to generate an automatic response ?. ##appreciate help me!

Abdullah Alsaadi
Jan 25, 2016 at 4:20 PM

@Martiza, this is a feature available out of the box in Salesforce CRM. Go to setting -> Web to Lead. Then create a rule when a lead is created, send an automatic personalized email to him. Can easily be done and we can help.

Customer Reviews 130 Reviews Rating: Any Rating Sort By: Review Date

Great Product

I love this product!####In the past whenever I've wanted to view past emails I would have to go into each activity to read what happened. It would be a pain to try and read an entire email chain.####This is a seamless way to save emails into Salesforce and reading them is even easier. You just hover over the email and it brings up the entire conversation. It has saved me a lot of time and effort.####Definitely recommend!


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Easy to Install Easy Customization

Match My Email is an outstanding product and offers great customer support.##I never have to wait very long for a response if I have an issue to resolve.##I would recommend this software


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Synchronicity saves time, support alleviates frustration

Match my Email has been a great product for our company, and with its integration into Salesforce, its help us track our history of client communications seamlessly. As a web-based company we license a great deal of software and its difficult to get support when we need it. Gail has been extremely responsive and provides amazing insight and excellent support to help keep us on track. Moreover she is super pleasant to deal with.


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Excellent execution from first call to implementation from Match My Email

Starting from the first phone call from Malcolm straight thru to the implementation by their tech. crew the Match My Email process should be a model to others! ####The sales / demo team did an excellent job of conveying the business value of the product and the implementation crew are super skilled at getting the software to work on the first try. ####Jim Burke##www.GTTAutomation.com


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Great product and even better support!

Like other reviewers have stated, this is a very useful application to track all email communication within Salesforce. It's simple, easy to set up, and works!####But even better is their support. They are EXTREMELY responsive and helpful if you encounter any issues with setup or use. They always respond within the same day (usually within an hour or two) and their team really takes the lead in coming up with a solution to what you need. ####I recommend MME without hesitation!


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Very satisfied with performance and support

We use MME to capture many of our staff members' emails in our office. The software does exactly what it says it does, and is flexible enough to allow for some of our org-specific process customizations as well. We are very satisfied with the tool.####The support team is also very helpful and available. They were great setting us up on the front end with some specific requests that they were able to satisfy, and they've been great on an ongoing basis helping us with ideas we have for utilizing MME to its full potentional for our org. If you are looking for a way for all users in a firm to be able to see email correspondence with clients/vendors, MME is the perfect app for you.


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great app

It is really a great app, so helpful to track communications with our prospects and clients. Nothing is lost and we have full overview of our activities. ##Customer Service is great and they always do their best. All my issues were sorted so fast, well and in a friendly manner.


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Easy way to archive emails for compliance

We found MatchMyEmail to be easy to use and the company easy to work with. They have been very generous with their time in helping us understand how to use the program. We are not a high-tech company so we really appreciate the hands-on customer service.


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Great service!

Have been using match my email for over one year on our team - great service and the custom scripts their support team wrote for us worked on the first time!


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MME - Excellent Customer Service and Support!

We rely on MME to give all departments visibility to client email communications and it works great. The product works, it retains email in AWS for DR and each month the billing is accurate based on our user count. The support we receive is outstanding. Secure, reliable and stable, it doesn't get any better.


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