Starting at $125 USD per 25 Card Bundle (including postage) (one-time) The app is free. Clients buy card bundles to meet their needs. Card bundles from 25-1,000 cards. Prices from $3-5/card. High vol. pricing on request. Gift Cards can be included in a card at face value + 12% fee. International cards cost $1 more per card.
Discounts available for nonprofits
Seven Interactions is a marketing and communications product that creates “Relationship Advantage” by allowing companies to send personalized, custom printed premium branded greeting cards and gift cards directly from their Salesforce.com platform.
BY INSTALLING SEVEN INTERACTIONS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOVERNING YOUR USE OF RELATIONSHIP MANAGEMENT SERVICES LLC’S ONLINE SERVICE ("SERVICE"). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE POWER AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST SELECT THE "I DECLINE" BUTTON AND MAY NOT USE THE SERVICE. THIS AGREEMENT IS EFFECTIVE WHEN YOU CLICK “I ACCEPT” BELOW (“EFFECTIVE DATE”).
For reference, a Definitions section is included at the end of this Agreement.
1 The Service
This Agreement governs your use of the Relationship Management Services LLC (“RMS”) online software solutions and other services identified during the ordering process, collectively the "Service." RMS hosts, operates, and maintains the Service. The Service allows one to send custom printed, physically delivered Greeting Cards and Gift Cards inside of a greeting card to individuals, employees, customers and clients.
1.1 Gift Cards. A Gift Card is an electronic version of United States currency which allows the holder to purchase products/services from vendors who issue the Gift Cards. The Gift Cards Service provided by RMS will include a redemption code and website address to request electronic or physical Gift Card(s) from the selected vendor(s).
2 License Grant & Restrictions
2.1 Subscription to the Service. Subject to the terms of this Agreement, RMS hereby grants to you a non-sublicensable, non-transferable, non-exclusive subscription to access and use the Service for which you have paid the applicable subscription fee, in accordance with the Documentation and solely for your internal business purposes of sending personalized greeting cards, gift cards or other output allowed by the Service. RMS and its licensors reserve all rights not expressly granted to you in this Agreement.
2.2 Restrictions. You shall not (i) license, sublicense, sell, resell, use as a service bureau, or otherwise use the Service for a third party’s benefit unless such use has been authorized by RMS; (ii) transfer, assign, distribute or otherwise commercially exploit or make the Service, RMS System or Content available to any third party not authorized by RMS; (iii) modify or make derivative works based upon the Service or the Content; (iv) create Internet “links” to the Service or “frame” or “mirror” any Content on any other server or wireless or Internet-based device; (v) reverse engineer or decompile the Service or RMS System; (vi) interfere with or make use of the Service in any manner not consistent with the Documentation, or (vii) access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.
3 Your Responsibilities
You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Service, and will notify RMS promptly of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to RMS immediately and use reasonable efforts to stop immediately any unauthorized copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another RMS user or provide false identity information to gain access to or use the Service. You will not attempt to or use your access to the Service to knowingly interfere with or disrupt the integrity or performance of the Service or the data contained therein.
4 Security; Customer Data
4.1 Processing of Data. You acknowledge and agree that in order to provide the Service to you, you must allow the Service brief but periodic access to your Salesforce.com account to retrieve, manipulate, process, and modify Customer Data (“Process”), and you expressly consent to the Service’s accessing your Salesforce.com account to Process Customer Data solely as is necessary to provide the Service. If the Service cannot for any reason access your Salesforce.com account or Process Customer Data, RMS may not be able to provide you the Service, and RMS will be excused from any nonperformance of Service arising from the Service’s inability to access to your Salesforce.com account or Process Customer Data. You acknowledge that to provide the Service, Customer Data leaves the Salesforce.com system.
4.2 Security. RMS has implemented Appropriate Security Measures and maintains the Service at reputable third party Internet service providers and hosting facilities. RMS does not control, and has no responsibility or liability for, security issues caused by the Salesforce.com Service. You acknowledge and agree that, notwithstanding such Appropriate Security Measures, use of or connection to the Internet provides the potential opportunity for unauthorized third parties to circumvent such precautions and illegally gain access to the Service and Customer Data.
4.3 Customer Data. RMS does not own Customer Data or User Details. RMS does store Customer Data and User Details to provide and enhance your use of the Services. You are solely responsible for Customer Data and User Details including without limitation the accuracy, quality, integrity, legality, reliability, appropriateness of the foregoing, and obtaining any Intellectual Property Rights ownership or right to use the foregoing. You will not provide, post or transmit any Customer Data or User Details that: (a) infringe or violate any Intellectual Property Rights, publicity/privacy rights, law or regulation; or (b) contain any viruses or programming routines, macros, or other elements that may damage, surreptitiously intercept or expropriate any system, data or personal information. RMS may take remedial action, including immediate suspension of your access to the Services, if Customer Data or User Details violates Section 4.3. RMS is under no obligation to review Customer Data for accuracy or potential liability.
5 Support and Service Levels
5.1 Support. RMS provides Support Services during Business Hours. To receive Support Services, you must email email@example.com. Support Services will be provided for a commercially reasonable number of Support Incidents.
5.2 Service Levels. Subject to the terms of this Agreement, the Service “Uptime” will generally be equal to or greater than 99% in each calendar quarter and the Service will perform in substantial conformance with the Documentation (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100. As your sole and exclusive remedy and RMS’s sole liability for RMS’s non-conformance with the Service Level, if the Service Level is not met, you may terminate this Agreement pursuant to Section 9.
5.3 Third party Technology or Services. You acknowledge that the Service is dependent on availability of and proper performance of third party services, software, and Internet technology, including Salesforce.com, and we are not liable for performance issues or downtime of the Service to the extent caused by such technology. You are solely responsible for providing, at your own expense, all network access to the Service, including, without limitation, acquiring, installing and maintaining all telecommunications equipment, hardware, software and other equipment as may be necessary to connect to, access and use the Service.
6 Intellectual Property Ownership
6.1 Ownership. RMS and its licensors own all right, title and interest, including all related Intellectual Property Rights, in and to the RMS System, the Content and the Service, and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The RMS name, the RMS logo, and the product names associated with the Service are trademarks of RMS or third parties.
6.2 Customer Duties. You retain all right, title and interest in and to the Customer Data. You grant to RMS all necessary licenses and rights in and to Customer Data solely as necessary for RMS to provide the Service to you or as required by law. You will be solely responsible for providing all Customer Data required for the proper operation of the Service. RMS will not knowingly use or access any Customer Data except as necessary to provide the Service or as otherwise authorized by you.
7 Fees, Purchases, Replacements, Refunds, Billing, Renewal
7.1 Fees and Purchases. Fees for the Service are described in the associated RMS’s Installation Wizard, Personal Card Admin tab/page, Quote, or Invoice. Any renewal charge will be equal to the cost of the selected reload card bundle at the then-current fees. Other services will be charged on an as-quoted basis. RMS’s fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on RMS’s income. All amounts are quoted in and you must pay all amounts owed in U.S. Dollars.
All fees for Gift Card Services are in addition to any services for personal Greeting Cards provided by RMS. The Gift Card fees paid to RMS by you will be the full amount of the selected Gift Card amount, plus an amount equal to twelve percent (12%) of the Gift Card amount for the services of RMS. All fees will be charged in advance when purchasing Gift Card value from the Personal Card Admin tab/page or invoice. The amount of each Gift Card sent will be deducted from your account balance with RMS and your personal Greeting Card balance with RMS shall also be reduced by one (1) personal Greeting Card. Your Gift Card account balance will automatically increase to the amount you establish from the Personal Card Admin tab/page at such time as the Gift Card account balance is reduced to $50.00. Your credit card on file with RMS will be charged.
You may purchase certain products through the Services provided you have provided valid credit card or other payment information when installing or updating the Services. You acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction. We reserve the right, with or without prior notice, to discontinue or limit the available quantity of any product or service, to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; or to refuse to allow any user to purchase a product or service or deliver any product or service to a user. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. If there is a dispute regarding payment of fees to, or Service rendered by, RMS, your Services may be suspended or closed without warning or notice at the sole discretion of RMS.
7.2 Changes to Products, Pricing and Services. RMS may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any products or services offered or sold through the Service. The inclusion of any products or services on the Service at a particular time does not imply or warrant that these products or services will be available at any time. We use reasonable efforts to accurately display the attributes of photographs that you order through the Service, including the colors of those photographs, however, the actual color you see is dependent upon your mobile device or computer monitor, and we cannot guarantee that your mobile device or computer will accurately display such colors. RMS may, from time to time, modify, amend, or supplement its fees and fee-billing methods, and such changes shall be effective immediately upon posting in this Agreement.
7.3 Shipment of Products. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. We reserve the right to ship partial orders (at no additional cost to you), and the portion of any order that is partially shipped may be charged at the time of shipment. Unless as a result of events outside of our direct control, orders of products purchased by you through the Services will be delivered within the time period specified for the delivery method you have selected.
7.4 Replacements and Refunds. Damaged or defective products will be reprinted and reshipped at no charge to you. We may, prior to issuing any reprint or reshipment, request samples of the defective products for inspection. Should you be dissatisfied with the quality of a product that you receive, we may provide you with a credit to your account so that you may reorder the product or a product of the same value. Please contact us prior to returning a product for a refund as we may be able to provide other options to you. Prior to returning any products to us, we may ask you to complete a return form which we would provide to you.
TO THE EXTENT THAT WE ISSUE ANY TYPE OF REFUND, THAT REFUND WILL BE FOR CREDITS TO YOUR ACCOUNT ONLY. WE DO NOT ISSUE ANY CASH REFUNDS OR REFUNDS TO YOUR CREDIT CARD OR OTHER PAYMENT METHOD OF ANY KIND.
7.5 Non-Payment. In addition to any other rights granted to RMS herein, RMS reserves the right to suspend your access to and use of the Service if you fail to pay any undisputed amount owed on or before its due date. Overdue amounts are subject to a late charge of 1.0% per month, or the maximum permitted by law, whichever is less, plus all expenses of collection. If you or RMS initiates termination of this Agreement, you will be obligated to pay the balance due on your account. RMS reserves the right to impose a reconnection fee in the event the Service is suspended.
This Agreement commences on the Effective Date and will continue for an initial term of 1 year (“Initial Term”) from the Installation Date unless terminated earlier as allowed in this Agreement. Upon the expiration of the Initial Term, the term of this Agreement will automatically extend for successive terms of 1 year at RMS’s then-current fees, provided that either party may terminate this Agreement, effective upon the expiration of the Initial Term or the then-current extension period, by notifying the other party in writing at least 30 business days prior to the expiration of the Initial Term or then-current extension term, as applicable term.
Either party may terminate the Gift Card Services of RMS at any time by providing thirty (30) days written notice. However, RMS will not provide a refund for any unused services. If the Service is cancelled by you, the remaining credit balance may be used until such a balance has been depleted.
9 Suspension; Termination for Cause
If you are in breach of this Agreement, RMS may suspend your access to and use of the Service (a) immediately without notice if you are using the Service in any manner that RMS, in its sole discretion, believes is or may be degrading or disrupting to the Service or (b) if you fail to cure a breach of any other obligation within 10 days of receiving notice of the breach from RMS. Additionally, either party may terminate this Agreement upon written notice if the other party materially breaches the Agreement and does not cure such breach within 30 days after written notice of such breach. Upon the termination of this Agreement for any reason: (a) any amounts owed to RMS by you under this Agreement before such termination will become immediately due and payable; (b) each party will return to the other all property of the other party in its possession or control, and (c) RMS will terminate your access to or use of the Service The rights and duties of the parties under Sections 3, 4.3, 6-15, 17, and 18 will survive the termination or expiration of this Agreement.
10 Representations & Warranties
10.1 Mutual Warranty. Each party represents and warrants that it has the legal power and authority to enter into this Agreement.
10.2 Data Warranty. You represent and warrant that you own or have obtained all rights, consents, permissions, or licenses necessary to allow the Service access to, or possession, manipulation, processing, or use of the Customer Data and User Details.
11 Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 5, RMS AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT, AND THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS IS, AS-AVAILABLE” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY RMS AND ITS LICENSORS.
12 Mutual Indemnification
12.1 Your Indemnity. You shall indemnify and hold RMS, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with a claim arising from or related to RMS’s access to, or possession, manipulation, processing, or use of the Customer Data or User Details as is necessary to provide the Service.
12.2 RMS’s Indemnity. If any action is instituted by a third party against you based upon a claim that the Service, as provided, infringes a United States patent, copyright or trademark, then RMS will defend such action at its own expense on behalf of you and will pay all damages attributable to such claim which are finally awarded against you or paid in settlement of such claim. RMS may, at its option and expense, and as your exclusive remedy hereunder: (a) procure for you the right to continue using the Service; (b) replace or modify the Service so that it is no longer infringing but continues to provide comparable functionality; or (c) terminate this Agreement and your access to the Service and refund any amounts previously paid for the Service attributable to the remainder of the then-current term of this Agreement. RMS will have no liability to you for any infringement action that arises out of a breach of the terms and conditions of this Agreement by you or of the use of the Service (i) after it has been modified by you or a third party without RMS’s prior written consent, or (ii) in combination with any other service, equipment, software or process not provided by RMS where the combination is the basis for the infringing activity. THIS SECTION SETS FORTH THE ENTIRE OBLIGATION OF RMS AND YOUR EXCLUSIVE REMEDY AGAINST RMS OR ANY OF ITS SUPPLIERS FOR ANY INFRINGEMENT CLAIM.
12.3 Procedure. A party seeking indemnification under this Section 12 will (a) give written notice of the claim promptly to the other party; (b) give the other party sole control of the defense and settlement of the claim; and (c) provide to the other party all available information and assistance.
13 Internet; Delays
YOU ARE SOLELY RESPONSIBLE FOR PROVIDING INTERNET ACCESS IN ORDER TO ACCESS AND USE THE SERVICE. THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. RMS IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
14 Limitation of Liability
EXCEPT FOR A PARTY’S INDEMNIFICATION OBLIGATIONS, OR BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID OR PAYABLE FROM YOU IN THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. EXCEPT FOR A PARTY’S INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, OR THIS AGREEMENT,EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.1 Confidential Information. Each party (the “Disclosing Party”) may from time to time disclose to the other party (the “Receiving Party”) certain information regarding the business, products, or services of the Disclosing Party and its suppliers, including technical, marketing, financial, employee, planning, and other confidential or proprietary information, including information that the Receiving Party knew or should have known, under the circumstances, was considered confidential or proprietary by the Disclosing Party (“Confidential Information”).
15.2 Protection of Confidential Information. The Receiving Party will not use any Confidential Information of the Disclosing Party for any purpose other than exercising its rights or exercising its obligations under this Agreement, and will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party who have a need to know such Confidential Information for purposes of the Agreement and who are under a duty of confidentiality no less restrictive than the Receiving Party’s duty under this Section 15.2. The Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access, or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care.
15.3 Exceptions. The Receiving Party’s obligations under Section 15.2 with respect to any Confidential Information of the Disclosing Party will not apply if such information: (a) was already known to the Receiving Party without restriction at the time of disclosure by the Disclosing Party; (b) was disclosed to the Receiving Party by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of the Receiving Party has become, generally available to the public; or (d) was independently developed by the Receiving Party without access to, or use of, the Disclosing Party’s Confidential Information. In addition, the Receiving Party will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is (i) approved in writing by the Disclosing Party, (ii) necessary for the Receiving Party to enforce its rights under the Agreement in connection with a legal proceeding; or (iii) required by law or by the order of a court of similar judicial or administrative body, provided that the Receiving Party notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party’s request and expense, in any lawful action to contest or limit the scope of such required disclosure.
15.4 Return of Confidential Information. The Receiving Party will return to the Disclosing Party or use reasonable efforts to destroy all Confidential Information of the Disclosing Party in the Receiving Party’s possession or control promptly upon the written request of the Disclosing Party upon the expiration or termination of the Agreement. The Receiving Party will certify in writing signed by an officer of the Receiving Party that it has fully complied with its obligations under this Section 15.4.
16 Assignment; Change in Control
This Agreement may not be assigned by either party without the prior written approval of the other party, (such approval not to be unreasonably withheld) except in connection with (i) a merger, consolidation, or similar transaction involving (directly or indirectly) a party, (ii) a sale or other disposition of all substantially all of the assets of a party, or (iii) any other form of combination or reorganization involving (directly or indirectly) such party. Any purported assignment in violation of this section shall be void.
This Agreement shall be governed by Kansas law without giving effect to any conflicts of laws principles that require the application of the law of a different jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Leawood, Kansas USA. No text or information set forth on any other purchase order, preprinted form or document shall modify the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. The parties are independent contractors and this Agreement does not create any joint venture, partnership, employment, or agency relationship between you and RMS. The failure of RMS to enforce any right or provision in this Agreement shall not constitute a waiver of that or any future right or provision unless acknowledged and agreed to by RMS in writing. This Agreement, together with any associated RMS’s quote or invoice, comprises the entire agreement between you and RMS and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein, including any previously executed electronic version of an RMS subscription agreement, commonly known as a clickthrough or EULA. All notices, required or permitted under this Agreement must be delivered in writing by courier, facsimile, or by certified or registered mail (postage prepaid and return receipt requested) to the other party at its address set forth in this Agreement. Notice hereunder will be effective (a) upon receipt or 3 days after being deposited in the mail as required above with the postal authority of the receiving party’s country, whichever occurs sooner, or (b) if delivered by email, upon receipt of email if delivered by email with a fax confirmation sent on the same day. Any notice to RMS will be delivered to Relationship Management Services LLC, 4904 W. 131st Terrace, Leawood, Kansas 66209. Any delay in or failure of performance by either party under this Agreement will not be considered a breach of this Agreement and will be excused to the extent caused by any Force Majeure.
As used in this Agreement the following terms have these meanings:
“Appropriate Security Measures” means commercially reasonable technical, physical and procedural controls to (i) protect Customer Data against destruction, loss, alteration, unauthorized disclosure to third parties, and unauthorized access by employees or contractors employed by RMS, and (ii) prevent the introduction of viruses, worms, Trojan horses or other unintended malicious or destructive code and other harmful components into the Service and Content.
“Content” means the visual information, documents, software, products and services contained or made available to you in the course of using the Service, other than Customer Data.
“Customer Data” means any information (including without limitation personally identifiable information) provided, made available, or submitted by you to the Service or retrieved by the Service from your Salesforce.com account other than User Details.
“Documentation” means RMS’s published documentation and Tech notes that are generally made available by RMS to all customers.
“Excluded Downtime” means any time the Service is not available because of a Force Majeure or Planned Downtime.
“Force Majeure” means events or circumstances beyond a party’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving RMS’s employees), telecommunications or network failures or delays, service or computer failures involving services, hardware, or software not within RMS’s possession or reasonable control, and acts of vandalism (including network intrusions and denial of service attacks).
“Installation Date” means the date the Salesforce.com AppExchange application was installed in the customer’s Salesforce.com environment and the Installation Wizard was successfully completed resulting in authorized credit card charges for the Service.
“Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
“Planned Downtime” means any period of time during which the Service is unavailable due to RMS’s planned maintenance and support of the Service or RMS System for which RMS gives you at least 24 hours prior notice. Except for urgent circumstances (e.g., a system failure or security threat), Planned Downtime may occur from 10:00PM Friday through 4:00 AM Monday, Central Time.
“Personal Card Admin Tab” means RMS's online application that allows the License Administrator designated by you to, among other things, set and manage automatically replenished bundles or card packs, add new administrators, change billing information and credit card detail, as part of the Service.
“RMS System” means the hardware, software, network equipment, and other technology used by RMS to deliver the Service, and any other of RMS’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by RMS in providing the Service.
“Salesforce.com Service” means the service provided by Salesforce.com to which you must be a subscriber in order to obtain the Service.
“Support Services” means technical assistance provided by RMS personnel to your Salesforce.com administrator(s) relating to Support Incidents.
“Unplanned Downtime” means any time the Service is not available because of an event or circumstance other than Planned Downtime.
“User(s)” mean your named employees, representatives, consultants, contractors, partners, or agents who are authorized to use the Service by you.
“User Details” means information about your Users retrieved from the Salesforce.com.