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Stop asking the same questions over and over!

Stop asking the same questions over and over!####Chatter Recall captures questions and their answers posted in Chatter conversations. It also answers questions that are asked in Chatter, drawing on Salesforce Answers, Solutions, and Knowledge.

  • Save time by automatically answering questions posted in Chatter.
  • Build value by capturing the knowledge that's already in users' heads.
  • Easy to setup and use.
Chatter is a great venue for real-time conversations, including getting questions answered by colleagues. Too often, though, the knowledge shared on Chatter evaporates a few days (or even hours) as that thread moves off the homepage feed. Later, the same questions get asked and have to be answered again. ####Chatter Recall solves this problem by connecting questions posted on Chatter with the answers already known by the organization. It saves people time searching and re-searching for the right information. It drives adoption of Salesforce by providing value to users - answering their questions. And it drives the capture of organizational/tribal knowledge by making it easy to turn a quick reply into a formal Answer. ####Works by default with Salesforce Answers, can also include Solutions and Salesforce Knowledge.####Have a question or comment regarding this app? Please join the <a href=""> Labs Project Community</a>.


  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • View and edit this package’s code and metadataEditable Code

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 1
  • Custom Applications: 1
  • Custom Tabs: 1

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
Must enable Salesforce Answers and Chatter.

Support Support not provided

Support not provided

Additional Information

Package Name
Chatter Recall
1.5 / 1.5.0
First Release
Latest Release
Salesforce Labs

Salesforce Labs is a program that lets engineers, professional services staff and other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - support is not available for these applications. Questions? Please visit

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