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Gainsight: The #1 Rated Customer Success Platform on G2 Crowd

Starting at $5,000 USD per company per month Contact Gainsight Sales at: 888-623-8562 or



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Customer Service
Deliver Outcomes and Exceptional Customer Experiences - Built on Salesforce

Gainsight turns insights into action, driving growth for your business at scale. Listen to the Voice of the Customer (VoC) with Surveys and NPS. Take action with playbooks and email automation. Track impact with predictive health and analytics.

  • Capture and Consolidate Customer Data From Disparate Siloes.
  • Analyze, Score, and Act on Customer Health with Proactive Alerts
  • Drive Customer Success Across the Entire Enterprise
Gainsight is the only solution built on Salesforce App Cloud that enables businesses to proactively manage renewals and retention, eliminate unexpected churn, and identify upsell opportunities using reporting and analytics. ####Gainsight uses analytics to blend key sources of our customer's data to provide a complete picture of their customers’ health. Sales Cloud, Service Cloud, and Communities are seamlessly integrated, providing a comprehensive and secure platform.####Key Benefits:####• OPERATIONALIZE THE CUSTOMER LIFECYCLE - Structure, streamline, and optimize your team’s workflow around the customer lifecycle. ####• MANAGE CUSTOMER RISK - Measure customer health across a variety of data sources and identify abnormal customer engagement patterns.####• DEMONSTRATE VALUE TO CUSTOMERS - Capture usage data and use it to craft personalized messaging to groups and individuals.####• ENABLE EXPANSION AND ADVOCACY - Leverage rich data analysis to identify customers for upselling, cross-selling, and customer advocacy.####• ENABLE CROSS-FUNCTIONAL COLLABORATION - Track patterns across products and departments for context around customer issues, which enables your team to work in unity.


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited,, and Performance EditionsEnterprise & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 98
  • Custom Applications: 1
  • Custom Tabs: 17

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
A comprehensive guide is available to new customers which includes the necessary requirements. Please contact us for more information.

Support Phone Support 6 am to 6 pm US Pacific Time Monday through Friday

Additional Information

Package Name
Gainsight CSM
V 5.17.3 (sep 2018) / 5.17.3
First Release
Latest Release

Data Sheets

Gainsight, Inc
1400 Bridge Parkway, Suite 101, Redwood City, CA
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