Soft-Concept | Voice AI, SAP.Media, Integration, Consulting, Development - SC Soft-Concept - AppExchange
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Soft-Concept | Voice AI, SAP.Media, Integration, Consulting, Development
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 62
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 9
  • Year this company was founded Founded 1987
Soft-Concept | Voice AI, SAP.Media, Integration, Consulting, Development
That came unexpectedly for Christmas
Our Portfolio
Specialised in Voice AI, Media, and Customer Service

SC Soft-Concept is a Consulting Partner with deep SAP integration skills and solid expertise in Customer Service and Conversational AI.####Our company is based in Hamburg/Germany and working on an international basis.

Highlights

  • Conversational AI integration with PARLOA for ServiceCloud
  • SAP Integration with InformaticaCloud, MuleSoft
  • Media, telecommunications and professional services industries - customer service in all verticals


Description

We provide consulting services on IT and business level, have a lot of experience around campaign management, marketing automation and customer service and offer a deep vertical expertise in the media, telecommunications and professional services industry.####For the media industry we have a solid understanding of SAP M/AM and M/SD plus a toolbox of integration templates to get you started in no time.####As certified Conversational AI experts we can help to bring your customer service to a new level - in all verticals

Geographic Focus

International Germany United Kingdom

Languages

English, German

About SC Soft-Concept SC Soft-Concept is a Salesforce.com Consulting Partner, who helps you to develop, deploy and integrate your Salesforce CRM with any other application or system to make the most out of your data. Our latest achievment is a seamless integration package with the leading Conversational AI vendor PARLOA.####We provide consulting services on IT and business level, have a lot of experience around campaign management and marketing automation and offer a deep vertical expertise in the media, telecommunications and professional services industry, as well as Customer Service and Conversational AI expertise for all verticals.####SC Soft Concept has just been awarded with "Salesforce Germany Implementation Partner of the year 2023".

Headquarters
Hamburg, Germany
Phone
+49 40 278376-0

Customer Testimonials

Voice AI Success Story