Skip to NavigationSkip to Main Content
Log In Log In using your Salesforce account

Public Knowledge for Mobile, Web and Facebook - version 3




Listed On


Latest Release



Agent Productivity
PKB2, PKB3, public knowledge base 2, salesforce, knowledge

Provide access to your public salesforce knowledge base via public web site, mobile or Facebook. Optimized for SEO, your knowledge base will be automatically findable via google or any other search. Please note: PKB 3 supports Salesforce Classic Only.

  • Deploy in 5mn our public knowledge base including case submisson with embedded deflection
  • Get customers feedback and measures deflection on your knowledge base
  • Include your public article in a facebook app
Salesforce Knowledge helps everyone from your agents to your customers find the right answers. With this template, you're on your way to setting up a public web site where anyone can easily access your knowledge. ####Please note: Public Knowledgebase version 3 supports Salesforce Classic only. ####Get Started Fast##This template contains everything you need to get up and running quickly: visualforce pages, images, style sheets, and the nuts and bolts to connect to your knowledge articles. And it's all pre-configured so you're up and running before you know it.####Customize Easily##Just like everything in, it's easy to customize this template to fit your business. Whether you want to change how knowledge articles are displayed or brand the site for your company, you've got the tools to do so.####Share Knowledge with Google##With our sites technology, you can expose your knowledge publicly where it can be indexed by Google, or any other search engine. You can turn every Google search into a case deflection. Plus, you've got a robust security model to make sure you only share what you want to.####It supports multi-lingual knowledge base and multi data category model.


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • View and edit this package’s code and metadataEditable Code

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 4
  • Custom Applications: 1
  • Custom Tabs: 3

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
Salesforce Classic. Public Knowledge version 3 does not support Lightning Experience / Lightning Knowledge.


Additional Information

Package Name
Public Knowledge for Mobile, Web and Facebook
November 2017 / 3.14.0
First Release
Latest Release
Salesforce Labs

Salesforce Labs is a program that lets engineers, professional services staff and other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - support is not available for these applications. Questions? Please visit