Customer Satisfaction Calculated from customer feedback shared during the past 18 months
9.56 (out of 10)
We are mission-driven consulting firm who partners with nonprofit organizations to build custom Salesforce solutions. Our team has deep expertise working with nonprofits to build client and program tracking solutions for human services organizations.
Excellent consultants, great implementation, showed a real understanding of our unique needs.
We had an excellent experience with Bigger Boat consulting. Bigger Boat was able to understand our organizations complex needs and processes. The project required integrating Salesforce with an existing Electronic Health Record. Bigger Boat was able to prepare us for all aspects of the process. It was amazing to have such a complex and extensive project launch without any major hiccups. I would highly recommend Bigger Boat, they showed us an ability to understand the needs of who they are working with and that they are able to delivery in a manner individualized to the situation. Bigger Boat also prepared our organization for the post launch needs, giving us a long term view of our data management needs.
VERY highly recommended!
The Bigger Boat team is the gold standard for project management, communication, transparency, and teamwork. As my org's in-house admin and PM, I always knew what they expected from me and what they were working on. This was a breath of fresh air from previous "heads down" consultant approaches where deliverables and timelines often varied widely from expectations and where there weren't opportunities to correct mid-stream due to lack of communication. We accomplished more than expected because Bigger Boat put an emphasis on integrating me into the project team AND coaching me on admin best practices. That dual approach empowered me to wholly own certain parts of the scope and save my organization time and resources. I highly recommend Bigger Boat Consulting! Salesforce adoption for my team is up 400% due to the added value that I was able to bring with Bigger Boat's help.
We have a very complex system that really silo'd our organization. Bigger Boat was able to help us assess what our needs were and get us on a path to success. We also had a very short timetable (and Director turnover on our team) for moving data from one of our databases (Raiser's Edge) to Salesforce and with Bigger Boat's strong team, excellent project management, and agility we were able to get our MVP completed before the due date. Anytime we had questions, concerns, or needs- Bigger Boat was there to support us and will during this journey. I have years of database experience including 3 years of migration and SQL experience- I know that I would still be struggling with implementation instead of being able to roll out the database in April. I heart Bigger Boat and found them extraordinarily easy to work with. Bigger Boat really delivered for us.
Successful implementation with great results
We had a great experience with Bigger Boat. They spent the right amount of time onboarding us to ensure the needs were understood. They are one of the few IT vendors that I have worked with who I felt had our best interests in mind. They were focused on staying on schedule and budget with a goal of delivering a Salesforce instance which we could manage on our own. I was very pleased with their team and highly recommend them to others.
Excellent team, dedicated to success of project
Bigger Boat has been amazing to work with! They have a solid team who work diligently to identify what customers' needs are and carefully consider the most efficient way to meet that need. They are very knowledgeable and professional. The whole team has been committed to our project's success from start to finish. They met our timelines and were clear on deliverables.
These guys are salesforce wizards
Seattle CityClub had a very positive experience migrating from Civi CRM over to Salesforce. The BBC method ensures that from beginning to end of the project, the clients needs are met so we ended up with an instance that was exactly as what we expected and set out to achieve. In addition, they are just lovely folks to work with. Super knowledgeable, but really good at breaking down complex issues (for non-technical minds) into manageable concepts. They are highly organized and super cognizant of budget and timelines. I'd happily recommend them to anyone looking for salesforce help or making the switch!
Talented, intuitive, imaginative, professional and friendly- Bigger Boat is the real deal!
Now going on a two year, multi-phased project, our partnership with Bigger Boat has been the most satisfying experience and surpassed all expectations. The Bigger Boat dev team is deeply invested in our success and since we are a non-profit org, that approach is paramount for us. We stayed on budget, on time and launched amazingly high quality, highly customized tools and UI. ####They are open communicators, are patient, and encourage client participation and will answer constant questions- and I know I tested that! There was a strong foundation of clear communication between our team and theirs and this has lead to the success of the program. Because of this, we became one team and grew beyond simply client and developer. ####Somehow, their staff is both brainy and fun- which when you commit to a long term project together- is important to the sustainability of the project. Our team is so grateful to have worked with Bigger Boat and I know I learned so much along the way. They helped us think far and wide while we were stuck in the weeds. We look forward to continuing our work with them!
Friendly, Knowledgeable and Great Project Management
Bigger Boat kept us on track and accountable during our complex migration from the Groundwire base to the Non-Profit Success Pack. The project went very smoothly with the 2-week project sprints and weekly check-ins. As a non-profit, we had to manage costs and Bigger Boat worked closely with us to ensure a smooth and successful conversion, within our budget. The entire team was a pleasure to work with and I can't speak highly enough of Kate and Karen and their project management and technical expertise. Great team and our "go to" consultants for Salesforce.
Perfect balance of project leaders and collaborators
The Bigger Boat team were wonderful to work with. We are a fairly new organization and were building our partner, donor, and engagement database from scratch. This project would not have been completed without them. Our needs changed throughout the process and they were able to adapt and implement within our limitations. I can't stress how much we appreciated having them cheering us on. They are professionals and I highly recommend their expertise.
Bigger Boat was competitively selected for our project. Beyond meeting the technical requirements the decision was largely based on alignment of values and method of approach. The team exceeded the requirements of the contract but also expectations in terms of collaboration. Extraordinarily pleasant to work with, they dealt with some unexpected changes in stride from our side. They genuinely desire to put the power of Salesforce in the hands of the client.