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Constant Contact v2.0 for Salesforce

Paid

Rating

(32)

Listed On

Latest Release

4/3/2017

Seamless integration of Salesforce.com and Constant Contact email marketing

Constant Contact for Salesforce v2.0 provides simple, seamless coordination of key information - including contacts, campaign results & email opt-outs. You can spend more time selling - and less time on administration and compliance.

32 Reviews
9%
9%
18%
15%
46%
2.2
Average Rating
Share your experiences with the community.
Top Favorable Review

Works as advertised

We are a small business just starting to use Salesforce. Though I've used it for almost a decade, I am now the pilot/lead implementer in our fledgling installation. Working in a company that is just graduating from contact management on spreadsheets, this connector to ConstantContact is a good first step to building an automated bridge between the two programs. I have basic needs right now, and this satisfies them. Instead of exporting spreadsheets, I can "upload" to ConstantContact. Having a snapshot of campaign history at the contact level is nice inside Salesforce. I can see looking toward a more advanced integration in the future, but perhaps this one will advance further. This was all done in about an hour. Have to put in a plug for Clint at Cazoomi - appreciate the quick feedback and may look toward the more advanced integration they offer...once I figure out what more I'm looking for!


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Clint Wilson
Nov 01, 2013 at 12:42 PM

Thanks Greg and always happy to help out. You can still use the Cazoomi "Free for Life" SyncApps for Salesforce to Constant Contact anytime and we are adding an alacarte menu of options from our other Salesforce plans like Enterprise & Pro available in January 2014 too for all Free for Life subscribers:) https://constantcontact.mysyncapps.com/ ~Clint @cazoomi

Top Critical Review

Very limited functionality

We were really hoping that this app would provide a great interface between Salesforce and Constant Contact. Unfortunately it lacks quite a bit. One of the biggest challenges we've encountered is that you can't upload campaign members directly into Constant Contact. You still need to export the list and manually import it into Constant Contact which means you have to manually update the campaign member status to indicate what action that member took on the email. You also can't run any reports in Salesforce on Constant Contact emails.


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Clint Wilson
Apr 02, 2014 at 9:19 AM

Hi Melinda and this is an easy fix for you all as we developed in tandem with Constant Contact over the past 5 years for all their subscriber base. Starts at Free and you can choose the features you like to Adddon based on your needs:##https://constantcontact.mysyncapps.com/Salesforce-to-Constant-Contact-how-it-works ~Clint @cazoomi

Customer Reviews 32 Reviews Rating: Any Rating Sort By: Review Date

This App Should be Removed if its no longer working

This App Should be Removed if its no longer working and being maintained. Or just update the info with a link to the new application being used by CTCT.


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Not Lightening Ready!

Is there any plan to release a Lightening Ready version of this app? I tried to contact support with the email address provided on this listing (support@constantcontact.com), but the email bounced back. Hopefully someone from Constant Contact can comment on this.


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Clint Wilson
Feb 24, 2018 at 2:49 AM

Ehsan, Clint here with Premier Support at Cazoomi.####Our team has taken over the Constant Contact integration for all Salesforce subscribers previously using this now non-supported, deprecated integration. Feel free to head to our dedicated page for SyncApps, the new integration dedicated to integration for Constant Contact subscribers - https://www.cazoomi.com/salesforce-to-constant-contact/ We have 3 Plans including a Free one.####~Clint##@cazoomi

Works when it works

This app works just fine when you leave it alone, and don't change anything about your Constant Contact account; but if you change your login information in Constant Contact, it makes you unable to upload leads. That's reasonable enough, though I wish it had some way of syncing automatically; but the real problem with that is if you tried to upload leads before changing the login information in the plugin, it gets stuck and you are both unable to change your login info and upload any more leads until you uninstall and reinstall the program. And, to uninstall, you have to manually go through the backend of your Salesforce org and remove all its components from anything it might be in, it will not do that for you when you click uninstall; and it actually will not uninstall unless you've already done this. Frustrating. ####Long story short, it is a good app, but if you change anything about your Constant Contact login, you're probably going to encounter some problems.


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Clint Wilson
Sep 22, 2017 at 11:20 PM

Charles, we have been helping Constant Contact clients transition to Salesforce for Constant Contact on SyncApps so have a peek here to get started today: https://www.cazoomi.com/salesforce-to-constant-contact

Awful

It's not fair to even call it an App. It is missing basic elements, and seems to have not been updated in years. If you are thinking about using Constant Contact and want it integrated with Salesforce, just don't do it. Constant Contact may be better than Mailchimp on a few things, but this is one area where there is no comparison. As a Salesforce based organization, we literally had to change our entire email service from Constant Contact to Mailchimp, solely because of how terrible this so-called "app" is.


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Steven Haig
Jul 24, 2016 at 12:18 AM

what's your feedback on Mailchimp?

Justine Cockburn
Aug 12, 2016 at 10:27 AM

This is surprising as I found the Mailchimp integration with Salesforce awful. We use Vertical Response, which has amazing Salesforce integration but lacks a lot of the reporting capabilities we need and functionally, it's not the greatest. Mailchimp beats VR no problem as a stand-alone service but the integration with Salesforce is truly terrible.

Clint Wilson
Sep 22, 2017 at 11:20 PM

Hi guys and have been helping Constant Contact clients transition to Salesforce for Constant Contact on SyncApps so have a peek here to get started today: https://www.cazoomi.com/salesforce-to-constant-contact

Kinda Works as Advertised

The app works well mostly. As for the reason for a lower rating is that the Campaign History VF Page that you can put on the contact object keeps causing performance issues within our system. Works for awhile then starts taking longer for contacts to load. I am assuming this is due the to volumn of information it pulls back from CC. Once it get too much, we start getting URL no longer Exists errors on our contacts and it makes it impossible to view or edit them as they crash almost as soon as it loads. For smaller companies with fewer mail outs I think this may work well for them.


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Clint Wilson
Sep 22, 2017 at 11:20 PM

Mark, we have been helping Constant Contact clients transition to Salesforce for Constant Contact on SyncApps so have a peek here to get started today: https://www.cazoomi.com/salesforce-to-constant-contact

Contact upload doesn't work

Upload menu is different than in tutorial. There is no button to allow upload to constant contact. Tried both Chrome and Safari with no difference.


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akash punera
Oct 27, 2015 at 6:48 AM

Facing the same issue

Just Works & Does What CC Says

We just converted our email blast provider to CC & after configuring CC & then setting up APP in SF everything is working as advertised.


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CTCT to Salesforce

Is it possible to get the contacts from Constant connect into Salesforce?


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Constant Contact v2.0 for Salesforce

Won't work presently if using the SalesForce MyDomain feature. It is supposedly a known issue but no one has been able to tell us if and when it will be fixed.


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Margaret Dodge
Nov 09, 2016 at 12:12 PM

Is there any way to get around this, that you've found? I'm finding it impossible to upload contacts to constant contact (the only reason I got this app!) and think this might be the problem.

A few bugs

If you are looking for basic functionality this will work. A bit complicated to setup but works. Unfortunately I don’t see that bounces are brought over. This seems like a key feature that should be added as this would allow users of Salesforce to check email contact information when on a sales call. If you see the email bounces during campaign sending you can ask the contact/lead for corrected info. Each user of Salesforce is unlikely to log into Constant Contact to cross reference, isn't this the point of an integration tool, create less work not more. I hope to see this added in future releases. Also the speed of resolving bugs does not seem great. When will the (500) Internal Server Error when uploading contacts which showed up around May 2014 be fixed?


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Joseph App
May 20, 2016 at 7:55 PM

Wendy, I suspected that the bounces would get left in Constant Contact as well. But good news, when you go to your bounces on a campaign report in Constant Contact, you have the option of viewing all the different bounce options. Make sure that "recommended for removal" is selected and then choose to remove them from your Constant Contact account. Removing them here automatically unsubscribes them as opt out and syncs that back to Salesforce. If you have the opt out function set up and working like in the Constant Contact installation video, it works.####You can also spot check this by downloading the following report: Click contacts, then unsubscribed (on left side), select all on the list and then choose "Export selected and deleted unsubscribed". This will then download a report that shows the contacts that unsubscribed themselves, as well as the contacts that Constant Contact automatically unsubscribed because you removed them from your account.

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