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Native CTI | Contact Center | Dialer | IVR | ACD| Click-to-Dial | Telephony

Starting at €99 EUR per user per month Vocalcom Salesforce Edition is a native cloud-based contact center solution which works with Service Cloud & Sales Cloud Enterprise Edition. Pricing structure is named user based. Visit us on : www.vocalcom.com/call-center-salesforce-cti/

Discounts available for nonprofits

Rating

(10)

Listed On

1/3/2013

Latest Release

9/1/2017

CATEGORIES

Telephony
CTI Contact Center Dialer IVR ACD Click-to-Dial Telephony solution

Setup true omnichannel CTI Contact Center in Salesforce. As a native contact center solution to the Salesforce platform, Vocalcom is remarkably fast and cost effective to deploy and manage. The result? More sales, faster service & enhanced experiences.

  • Make it fast, easy and personal. Vocalcom's omnichannel contact center software intelligently routes to agents in real time Calls, Emails, Chats, SOS Calls, Social Posts, Cases, Leads, and Custom Objects. No more cherry picking or manual routing.
  • Vocalcom cloud contact center solution delivers Salesforce telephony integration including CTI, IVR, ACD, dialer, click-to-dial, auto dialing, call recording & intelligent omni channel routing. It’s all possible from within the Salesforce console.
  • Vocalcom's cloud-based contact center solution let's you manage the customer experience as a single conversation by connecting everything you know about your customers to every interaction you have with them for much more successful conversations.
Get it all together. In one place. Vocalcom’s multi-award winning cloud contact center solution is entirely built-in Salesforce , which means there is no need to replace existing hardware or purchase new equipment; Everything is delivered through SFDC. ##The native cloud contact center solution from Vocalcom has perfected omni-channel in Salesforce by adding the voice, advanced 2 ways SMS text messaginig, CTI, Telephony, Screen-pops, Call Recording, Visual IVR, omnichannel surveys, real-time reporting, and holds innovative features including Visual IVR (mobile & web) that displays the waiting time without making a call. Your cloud contact center connects the customer when their position arrives to the front of the queue. ####Experience today, the world's most intuitive cloud call center software entirely built-in Salesforce with a free trial of our cloud contact center.####Call center | Call Center Solution | Call Centre |Call recording | Contact Center | Contact Centre | CTI | Computer Telephony Integration (CTI) | Contact Center as a Service CCaaS | Automatic Call Distribution (ACD) | Click to Dial | Progressive Dialer | Predictive Dialer |Screen pop | Dial pad | Phone dialer

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 39
  • Custom Applications: 3
  • Custom Tabs: 7

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
Internet Explorer 8, 9 and 10, Firefox, Chrome, Safari 5.x. Vocalcom cloud contact center is native to Salesforce platform, which means there is no need to replace existing hardware or purchase new equipment. Vocalcom can be up and running in no time.

Support

Additional Information

Package Name
Hermes.Cloud
Version
2.63.11 / 2.63.11
First Release
1/3/2013
Latest Release
9/1/2017
Vocalcom
Paris, France - Boston, USA - London, & San Paolo

As a native cloud contact center solution to the Salesforce platform, Vocalcom is remarkably fast and cost effective to deploy and manage. The result? More sales, faster service, enhanced customer experience, and increased agent productivity. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences.####Spanning 128 countries and five continents, Vocalcom’s customers include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, ITV, and SFR.####For more information visit www.vocalcom.com or follow Vocalcom on Twitter @Vocalcom.####Vocalcom's multi-award winning native cloud contact center and inside sales platform enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. Omni Channel Contact Center CTI ACD IVR Predictive Dialer Call Center

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