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Coveo - AI-Powered Search for Salesforce

Starting at $1,750 USD per company per month See details about editions and pricing in the details section.

Rating

(32)

Listed On

2/20/2013

Latest Release

5/24/2018

CATEGORIES

Agent Productivity
AI-Powered Search for the Service, Sales, Community and App Clouds

Coveo goes beyond federated search to automatically recommend the most relevant content, in one unified results list, wherever it resides. Get started at no cost with the Free Edition.

  • More than 50 fully-supported secure search sources, including Salesforce objects (with multi-org support), Salesforce Knowledge, Dropbox, Gmail, Google Drive, Lithium, Jive, YouTube, Confluence, Jira, Microsoft Exchange, SharePoint, and Web Crawler.
  • Out-of-the-box Coveo Machine-Learning analyzes what helps your users self-serve, then optimizes the search experience based on successful outcomes so future users find what they need faster.
  • In-depth Search and Usage Analytics that empower Admins and Community Managers to quickly identify content gaps, understand user behavior and measure KPIs like case deflection.
A Coveo Edition for Every Business Need##Coveo’s complete portfolio of AI-powered search solutions for Salesforce fits every search and relevance need regardless of business size, industry or complexity. Choose from the Free, Pro or Enterprise Editions and get started with minimal effort.####With the Free Edition, Coveo delivers a fast, barrier-free onramp to infusing self-learning technology and an intuitive user interface into any Salesforce Community or App. Get started with the Free Edition to search all of your Salesforce content and deliver AI-powered experiences.####Coveo in the Community Cloud and Salesforce Platform##Equip your community members to self-serve and automatically deliver proactive recommendations to make other members even more successful. ####Coveo in the Service Cloud##Give support engineers access to all the content they need, wherever it resides, within their Service Cloud console. Upskill your employees by offering them proactive recommendations based on the case-at-hand.####Coveo in the Sales Cloud##Accelerate sales rep productivity and revenue contribution with AI-powered search that recommends relevant content and people directly inside Sales Cloud

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 4
  • Custom Applications: 0
  • Custom Tabs: 4

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 10
  • App Builder: 0
  • Community Builder: 4

Requirements

Other System Requirements
No additional system requirements

Support

Additional Information

Package Name
Coveo for Salesforce
Version
2.3826.13-15 / 3.13.0
First Release
2/20/2013
Latest Release
5/24/2018
Coveo Solutions inc.
San Mateo, CA, United States
Founded
2005
Phone
(800) 635-5476

Coveo redefines how people access and share fragmented knowledge around the social enterprise. Coveo brings together the collective and yet fragmented information from social, on-premise, and cloud-based systems, and makes it actionable for every user and customer, every time. Coveo connects people to contextual content, and through content, to relevant people. This enables more efficient customer service, increased sales, shorter sales cycles, faster innovation for better product development and increased profitability. Coveo’s advanced, Unified Indexing and Insight Platform securely connects with and crawls all systems to create a virtual integration layer, by federating and normalizing structured and unstructured information. Secure connectors for: Jive, Alfresco, Atlassian Confluence, Jira, Databases (ODBC), Ektron CMS, EMC Documentum, EPiServer CMS, File Shares, IBM Lotus Connections, Lotus Notes, WebSphere WCM, infoRouter, Liferay Portal, Mantis, Microsoft Active Directory, Microsoft Dynamics CRM, Microsoft Exchange, SharePoint, OpenText eDocs, OpenText Livelink, Oracle Siebel, UCM, Quest Archive Manager, Samba, SDL Tridion, Sitecore CMS, Symantec Enterprise Vault...

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