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Improved Help: Your users' in-app coach for best practice, compliance & learning

Starting at $2 USD per user per month FREE TRIALS: Free Edition for up to 10 Users for 14 Days • Named User/Month with Volume & Term Discount Options • Site/Org wide license options and no restriction options More information on Editions & Features: http://improvedapps.com/pricing/

Discounts available for nonprofits

Rating

(17)

Listed On

10/27/2016

Latest Release

11/3/2017

CATEGORIES

Productivity
Adoption,Compliance,Onboarding,Training Guides,Page Walk Throughs,Document

• The User Engagement Layer for Salesforce##• Best-practice help & learning content at the point of need##• Context-sensitive##• Rich-media##• Any user, any device##• Easy to curate & embed in apps ##• Track usage & sentiment##• Native analytics

17 Reviews
82%
17%
0%
0%
0%
4.8
Average Rating
Share your experiences with the community.
Top Favorable Review

Amazing help for Improved Help!

We are currently underway in deploying Improved Apps in our org of 2,500+ users globally, and the service given to us by the IA Team is phenomenal. I'm based in the US and the team is in the UK, but I'd never know it because when I have a question, Simon has an answer. This isn't a fluke either as I've been in contact with Peter and Simon over the course of a year, and without fail, they are there whenever I need them. ##Our company operates in a single instance of Salesforce, there are a huge amount of customizations, and no process enablement knowledge readily available for users. Improved Apps and Notice Boards will be a game changer for communicating important messages and releases (via Notice Boards), as well as putting the WOWs, company terminology and definitions, and toolkits in the hands of each and every user at the moment in which they need it. ##I'm so glad we found you guys...keep rocking the enhancements!!


11  likes · Comment · Report Abuse
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Simon Thompson
Jan 30, 2015 at 9:50 AM

Thank you Alicia. It's always nice to hear that our companies efforts are appreciated... :-)

Customer Reviews 17 Reviews Rating: Any Rating Sort By: Review Date

Outstanding support and help!!

Working with platform and system integrations can be tricky at times. If it wasn't for Callum's support on Improved Apps I don't know where we would be. Even with the time zone differences Callum makes himself available to meet and address our questions. ####Callum, BIG thank you for your help when our reading list were misplaced and you were there to help me recover them. Keep up the great work!


6  likes · Comment · Report Abuse
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Callum Whytock
Apr 13, 2017 at 10:22 AM

We Appreciate the feedback, Thanks David!!

Simon Thompson
Apr 13, 2017 at 10:57 AM

Thank you David. Great to hear the team are supporting you well.

Great Implementation Experience

When we first deployed improved help on our highly customised sales force instance, we had a bit of a struggle. The IA Team provided great support in resolving the issues and made the app work on our environment. Since then, whenever we've had a major sales force change being implemented, the IA team works closely with our internal IT to ensure we have a seamless deployment.


2  likes · Comment · Report Abuse
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Callum Whytock
Apr 13, 2017 at 5:34 AM

Thanks Vipin, We enjoy working with you and your team!

Improved Help....Really Does Improve Help

This App is really does create a fantastic help resource for users, providing the right help and process guidance when its need. It also provides a comprehensive tool for administrators to report on how the help is used and where it could be improved. Great Tool!


1  like · Comment · Report Abuse
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Outstanding Service

We are just starting to bring in Improved Aps in for our Salesforce.com rollout. We are using this technology in order to embed learning in the daily workflow of our distribution/sales employees. They will receive learning at the speed of business -without needing to leave Salesforce.com... ####I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately.####I am looking forward to seeing the business results this tool will help us enable!


1  like · Comment · Report Abuse
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Elliot Burgess
Dec 10, 2016 at 1:09 PM

Sharon, it's a pleasure to be working with you and your team that fully appreciate the broader capability of our solutions and love the ideas you have for the future. Always a pleasure...

Simon Thompson
Dec 10, 2016 at 1:13 PM

We love ❤️ our customers , thank you for doing this review 👍👍👍

Fantastic support and great product

We are currently working on implementing the Improved Apps Improved Help within our org. The support from them has been great, despite the fact I have been dragged away on other projects and haven't been making much progress, they're still very patient and helpful! ##Support is top-notch and the product is great, very malleable and fits well with any style of support required within your org.


1  like · Comment · Report Abuse
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Great Support from Improved Help

We are in the process of deploying Improved Apps Help for our Sales instance of Salesforce. I have been very pleased with the support that I have received coming up to speed on how to position and create content for our end users. Callum and Elliot have been at the ready and very proactive in making sure we have all of our bases covered. I look forward to our launch in the coming weeks.


1  like · Comment · Report Abuse
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Simon Thompson
Nov 29, 2016 at 3:36 AM

Thank you Marcos.

Elliot Burgess
Dec 10, 2016 at 1:11 PM

Thanks Marcos, it's great working with you guys...

Great support

Ben & Callum have been incredibly helpful with the setup and launch of Improved Help in our business. We now have our process guides written into Salesforce.com as help elements that our teams can access at any time and we can update with ease. Callum's support on setting this up and training our team to be proficient authors has been invaluable.


2  likes · Comment · Report Abuse
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Simon Thompson
Nov 28, 2016 at 4:57 AM

Thank you Anthony... Always nice to hear our Account and Customer Success team are exceeding expectations. Thank you.

Fantastic App with great support.

This app is genius at helping SalesForce users. It's also very easy to setup and use. In addition to this, I was extremely impressed by the amount of ongoing and friendly support that I received from Simon and his team. Well done guys.


3  likes · Comment · Report Abuse
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Amazing help for Improved Help!

We are currently underway in deploying Improved Apps in our org of 2,500+ users globally, and the service given to us by the IA Team is phenomenal. I'm based in the US and the team is in the UK, but I'd never know it because when I have a question, Simon has an answer. This isn't a fluke either as I've been in contact with Peter and Simon over the course of a year, and without fail, they are there whenever I need them. ##Our company operates in a single instance of Salesforce, there are a huge amount of customizations, and no process enablement knowledge readily available for users. Improved Apps and Notice Boards will be a game changer for communicating important messages and releases (via Notice Boards), as well as putting the WOWs, company terminology and definitions, and toolkits in the hands of each and every user at the moment in which they need it. ##I'm so glad we found you guys...keep rocking the enhancements!!


11  likes · Comment · Report Abuse
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Simon Thompson
Jan 30, 2015 at 9:50 AM

Thank you Alicia. It's always nice to hear that our companies efforts are appreciated... :-)

One hell of a no-brainer!

For anyone who wrestles with sales-process enablement and good old fashion sales support, this tool is an absolute must. We at Qlik are driving Salesforce adoption (and comprehension) in a way that I would never have dared to dream of a few years back...we're seeing numerous Help Topics with >1000 clicks, all of which means, our organisation is receiving real-time, self-served and contextual assistance when and where they need it most...a phenomenal tool, easy to roll out, child's play to maintain, we couldn't function without it....a great company to work with, too!!!


6  likes · Comment · Report Abuse
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