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In-app coach for embedded help, best practice, compliance & continuous learning

$7.5 USD per user per month • User volume discounts reduce your per user per month pricing • Minimum contract 12 months - Longer terms attract bigger discounts • FREE TRIALS: For up to 10 Users for 14 Days More info on Editions & Features: https://improvedapps.com/pricing

Discounts available for nonprofits

Rating

(19)

Listed On

10/27/2016

Latest Release

11/3/2017

CATEGORIES

Productivity
Adoption,Compliance,Onboarding,Training Guides,Page Walk Throughs,Digital

A 100% native Salesforce app that sits securely within your environment to improve your user’s efficiency & engagement with Salesforce. Why is this important? Proficient users = more customer facing time, increased sales and happier employees & customers

19 Reviews
78%
21%
0%
0%
0%
4.8
Average Rating
Share your experiences with the community.
Top Favorable Review

Great help in increasing end user knowledge and adoption!

Improved apps has given us a repository where we can store links to, and create "Master" documents. ##With all of our, "how-to" guides and information on pricing calculators, best practices etc. kept right in Salesforce, it has greatly increased our end user's productivity and engagement with Salesforce. We have received positive feedback from our end users stating that they no longer have to hunt around all the different locations where we used to keep important documents, saving them time and encouraging them to always follow the most up to date best practices. ##The only negative criticism I can give (wish I could give it 4.5 stars) but I found the initial set up and getting improved apps to the point where it was effective and usable was not very user friendly or time efficient. I found the how to guides on the improved apps website were not very easy to follow and struggled with implementation. I was extremely satisfied with the customer support on this matter. I contacted Improved Apps for assistance setting it up and using the app and they were very responsive and happy to help. I have been on multiple calls with a member of their team and they are always very kind, professional, quick to respond and most of all, helpful. They helped us build improved apps to the point our whole team loves using it. Some of the best customer service I have ever received.


21  likes · Comment · Report Abuse
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Simon Thompson
Nov 14, 2019 at 7:53 AM

Thank you Tayler for your feedback...In our last major release, we improved the initial setup with embedded 'Help for Help', using our own in-app guidance, to smooth the onboarding process for admins. I've passed on your kind words to our support team. Kind regards. Simon

Andy Louca
Nov 14, 2019 at 8:13 AM

Totally agree with comments re. support. They IA support team have bent over backwards to ensure success is reality rather than half-baked pipe dream. Thanks you for going above and beyond. It is very much appreciated.

Marcos Beinder
Nov 14, 2019 at 8:36 AM

I completely agree! The setup of Improved Apps has been a challenge, but the support and professionalism from our Account Team has been stellar. We are still in the early days of our deployment and early user feedback has been quite positive. This is a powerful tool to drive a consistent Operational and Sales Enablement message to our frontline sales organization.

Customer Reviews 19 Reviews Rating: Any Rating Sort By: Review Date

Great help in increasing end user knowledge and adoption!

Improved apps has given us a repository where we can store links to, and create "Master" documents. ##With all of our, "how-to" guides and information on pricing calculators, best practices etc. kept right in Salesforce, it has greatly increased our end user's productivity and engagement with Salesforce. We have received positive feedback from our end users stating that they no longer have to hunt around all the different locations where we used to keep important documents, saving them time and encouraging them to always follow the most up to date best practices. ##The only negative criticism I can give (wish I could give it 4.5 stars) but I found the initial set up and getting improved apps to the point where it was effective and usable was not very user friendly or time efficient. I found the how to guides on the improved apps website were not very easy to follow and struggled with implementation. I was extremely satisfied with the customer support on this matter. I contacted Improved Apps for assistance setting it up and using the app and they were very responsive and happy to help. I have been on multiple calls with a member of their team and they are always very kind, professional, quick to respond and most of all, helpful. They helped us build improved apps to the point our whole team loves using it. Some of the best customer service I have ever received.


21  likes · Comment · Report Abuse
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Simon Thompson
Nov 14, 2019 at 7:53 AM

Thank you Tayler for your feedback...In our last major release, we improved the initial setup with embedded 'Help for Help', using our own in-app guidance, to smooth the onboarding process for admins. I've passed on your kind words to our support team. Kind regards. Simon

Andy Louca
Nov 14, 2019 at 8:13 AM

Totally agree with comments re. support. They IA support team have bent over backwards to ensure success is reality rather than half-baked pipe dream. Thanks you for going above and beyond. It is very much appreciated.

Marcos Beinder
Nov 14, 2019 at 8:36 AM

I completely agree! The setup of Improved Apps has been a challenge, but the support and professionalism from our Account Team has been stellar. We are still in the early days of our deployment and early user feedback has been quite positive. This is a powerful tool to drive a consistent Operational and Sales Enablement message to our frontline sales organization.

Rich features and solid support

I'm really impressed by the extra functionality that Improved Apps brings to Salesforce and deeply appreciate the strong support offered by the company, particularly our support associate Tom Burgess. We're rolling out IA at the same time as we're onboarding an influx of new users to Salesforce and it's a great tool for supplementing that process. And the online seminars we've watched have been good too, inspiring us to look at new and more intuitive ways to support our users .


5  likes · Comment · Report Abuse
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Simon Thompson
Feb 13, 2019 at 2:07 PM

We haven't met, but I would like to thank you for your shared feedback, it's very much appreciated Gareth.

Outstanding support and help!!

Working with platform and system integrations can be tricky at times. If it wasn't for Callum's support on Improved Apps I don't know where we would be. Even with the time zone differences Callum makes himself available to meet and address our questions. ####Callum, BIG thank you for your help when our reading list were misplaced and you were there to help me recover them. Keep up the great work!


8  likes · Comment · Report Abuse
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Callum Whytock
Apr 13, 2017 at 10:22 AM

We Appreciate the feedback, Thanks David!!

Simon Thompson
Apr 13, 2017 at 10:57 AM

Thank you David. Great to hear the team are supporting you well.

Great Implementation Experience

When we first deployed improved help on our highly customised sales force instance, we had a bit of a struggle. The IA Team provided great support in resolving the issues and made the app work on our environment. Since then, whenever we've had a major sales force change being implemented, the IA team works closely with our internal IT to ensure we have a seamless deployment.


2  likes · Comment · Report Abuse
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Callum Whytock
Apr 13, 2017 at 5:34 AM

Thanks Vipin, We enjoy working with you and your team!

Improved Help....Really Does Improve Help

This App is really does create a fantastic help resource for users, providing the right help and process guidance when its need. It also provides a comprehensive tool for administrators to report on how the help is used and where it could be improved. Great Tool!


1  like · Comment · Report Abuse
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Outstanding Service

We are just starting to bring in Improved Aps in for our Salesforce.com rollout. We are using this technology in order to embed learning in the daily workflow of our distribution/sales employees. They will receive learning at the speed of business -without needing to leave Salesforce.com... ####I am incredibly impressed with the world class service we are receiving from Improved Apps. Callum works directly with our Instructional Designers and Learning Technologists in our time zone, Elliot provides value whenever it is needed and Simon is always in touch and responds to requests/questions immediately.####I am looking forward to seeing the business results this tool will help us enable!


1  like · Comment · Report Abuse
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Elliot Burgess
Dec 10, 2016 at 1:09 PM

Sharon, it's a pleasure to be working with you and your team that fully appreciate the broader capability of our solutions and love the ideas you have for the future. Always a pleasure...

Simon Thompson
Dec 10, 2016 at 1:13 PM

We love ❤️ our customers , thank you for doing this review 👍👍👍

Fantastic support and great product

We are currently working on implementing the Improved Apps Improved Help within our org. The support from them has been great, despite the fact I have been dragged away on other projects and haven't been making much progress, they're still very patient and helpful! ##Support is top-notch and the product is great, very malleable and fits well with any style of support required within your org.


1  like · Comment · Report Abuse
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Great Support from Improved Help

We are in the process of deploying Improved Apps Help for our Sales instance of Salesforce. I have been very pleased with the support that I have received coming up to speed on how to position and create content for our end users. Callum and Elliot have been at the ready and very proactive in making sure we have all of our bases covered. I look forward to our launch in the coming weeks.


1  like · Comment · Report Abuse
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Simon Thompson
Nov 29, 2016 at 3:36 AM

Thank you Marcos.

Elliot Burgess
Dec 10, 2016 at 1:11 PM

Thanks Marcos, it's great working with you guys...

Great support

Ben & Callum have been incredibly helpful with the setup and launch of Improved Help in our business. We now have our process guides written into Salesforce.com as help elements that our teams can access at any time and we can update with ease. Callum's support on setting this up and training our team to be proficient authors has been invaluable.


2  likes · Comment · Report Abuse
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Simon Thompson
Nov 28, 2016 at 4:57 AM

Thank you Anthony... Always nice to hear our Account and Customer Success team are exceeding expectations. Thank you.

Fantastic App with great support.

This app is genius at helping SalesForce users. It's also very easy to setup and use. In addition to this, I was extremely impressed by the amount of ongoing and friendly support that I received from Simon and his team. Well done guys.


3  likes · Comment · Report Abuse
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