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eGain for Salesforce

Delivers trusted answers and personalized guidance to agents

Overview

eGain for Salesforce embeds eGain’s AI and knowledge-powered process guidance and digital customer engagement capabilities within Salesforce desktop, enabling wow CX and business benefits: Up to 37% FCR improvement & 50% reduction in agent training time.

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  • eGain Knowledge Hub, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones.

  • Industry leading features: • Comprehensive content management • Personalized knowledge access for agents • AI-powered conversational guidance • Best practices-embedded • Powerful knowledge analytics • Supports global, multilingual deployments

  • Innovation in 30 Days Offer: Have you heard of our popular free production pilot program, Innovation in 30 Days? Experience the difference with no upfront commitment. Sign up at: https://www.egain.com/knowledge-management-software-pilot-risk-free/

eGain for Salesforce integrates eGain’s award-winning AI, knowledge management, and customer engagement apps with Salesforce CRM, including the Salesforce Service Cloud. Infused with AI and analytics and embedded in Salesforce agent desktop, the eGain Knowledge Hub empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance, slashing training needs and ensuring compliance. Likewise, agents on eGain’s digital-first desktop are able to view customer profiles and context from Salesforce from within eGain. Omnichannel interactions are recorded end to end in eGain and Salesforce for a 360 view. Customer profiles stored in Salesforce can also be leveraged from within eGain for personalized and contextual engagement.

Categories

Business Needs
Customer Service
Agent Productivity
Field Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Salesforce Shield
Managed Package

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    Embedded in Salesforce Service Cloud agent desktop, eGain Knowledge Hub™ for Salesforce proactively delivers trusted answers and personalized guidance to agents. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks.
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