WFM Adapter for Salesforce: NICE | Aspect | Verint | Calabrio
Salesforce information straight to your workforce management system
Overview
The WFM Adapter for Salesforce by Aria allows contact centers to leverage the power of their WFM system for Salesforce Interactions.
See How WFM Adapter for Salesforce: NICE | Aspect | Verint | Calabrio Works
Improve Service Levels Create effective schedules and ensure agent adherence.
Optimize Resources Avoid under and over agent staffing.
Drive Key Metrics Improve average handle time, first call resolution and customer and agent satisfaction, while lowering operating expenses.
Designed as a cloud-based software product, the WFM Adapter for Salesforce aggregates Salesforce interaction data into the historical and RTA formats required by a client’s WFM system. The software works with NICE, Aspect, Verint and Calabrio WFM products. The WFM Adapter for Salesforce supports Salesforce Service Cloud Cases and Chats through Omni-Channel. It provides agent and queue metrics at regular intervals and instant agent state changes. The software also includes a robust configurable design which allows for rapid setup and ongoing changes.
Categories
- Business Needs
- Customer Service
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package