Predictive Response Terms of Service
Summary
The following terms, conditions and notices (the “Agreement”) govern your subscription to and use of Predictive Response, Inc.’s online service, offline components and professional services (collectively, the “Service.”). This Agreement is a legally binding contract between you and Predictive Response, Inc. (”Predictive Response”). Your use of the Service constitutes your agreement to all such terms, conditions, and notices, including any materials available on the Predictive Response website incorporated by reference herein, including but not limited to Predictive Response’s privacy policy and legal terms, available at www.PredictiveResponse.com/about/privacy (the “Policies”), the terms of which are incorporated by reference. If you do not agree to this Agreement and/or the Policies, you may not use the Service. We reserve the right to change the terms, conditions, and notices under which the Service is offered, including but not limited to the charges associated with the use of the Service. Such changes will become effective five (5) business days after being posted on the Predictive Response website. If you do not agree to the changes to the Agreement, Policies or the pricing for the Service, you must discontinue your use of the Service immediately.
Trial Period
We will make the Service available to a limited number of Users free of charge until the earlier of (a) thirty days after your acceptance of this Agreement or (b) the start date of any Services ordered by you. If you elect not to purchase a subscription to the Service after the trial period, this Agreement will automatically terminate. PREDICTIVE RESPONSE DOES NOT PROMISE TO RETAIN ANY DATA YOU ENTER INTO THE SERVICES DURING YOUR 30-DAY FREE TRIAL UNLESS YOU PURCHASE A SUBSCRIPTION BEFORE THE END OF THE 30-DAY TRIAL PERIOD. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, DURING THE 30-DAY FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY.
Predictive Response Managed Services
Customer Support
Customer Support for your subscription is included in your monthly subscription fee. Phone support is available 9 AM to 5 PM PST, Monday through Friday, excluding US national holidays. Email support is available 24 hours, 7 days per week at customers@PredictiveResponse.com. or through our website located at www.PredictiveResponse.com. We will respond to your requests within 2 business days. More details about support and additional support information will become generally available on the Predictive Response website.
Payment
Your subscription fee is billed on the first day Service. The subscription is automatically renewed according to your subscription terms and billed in advance on successive billing dates. The subscription can be canceled for any reason at the end of your current billing period. No refunds of pre-paid subscription fees will be made. Customer will not have access to the Service following cancellation. Predictive Response will delete all images, content and information within 60 days of cancellation. Predictive Response reserve the right to impose a reconnection fee in the event your Service is suspended and thereafter you request access to the Service. If you believe your bill is incorrect, you must contact us in writing within 60 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit. Payment for additional fees such as consulting packages and migration fees are due at the start of the engagement with no refunds available.
Privacy Practices
Predictive Response believes the privacy of consumers and Internet users is of the utmost importance. By using the Service, you agree to treat personally identifiable information with the highest degree of care and in compliance with all applicable laws and regulations. You agree to maintain and make available an updated and accurate statement of the privacy practices on your website(s), which clearly and conspicuously discloses: (i) the use of cookies, web beacons and other tracking devices, (ii) any reporting, targeting and data sharing activities with Predictive Response and other third parties, and (iii) the collection, use, and disclosure of personally identifiable and non-personally identifiable information regarding visitors to your website. Predictive Response shall at treat your and your Users’ personally and non-personally identifiable information in accordance with Predictive Response’s Privacy Policy. You agree that your use of the Service will comply with all applicable laws, rules and regulations (including industry-standard practices).
License Grant & Restrictions
Predictive Response hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for your own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Predictive Response and its licensors. You are responsible for the use of the Services by each of your Users. You may not access the Service if you are a direct competitor of Predictive Response, except with Predictive Response’s prior written consent. In addition, you may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or any content provided through the Service (the “Content”) in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet “links” to the Service or “frame” or “mirror” any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Service. You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.
Intellectual Property Ownership
Predictive Response alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to any Predictive Response technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the Content, any Predictive Response technology or other intellectual property rights owned by Predictive Response. The Predictive Response name, the Predictive Response logo, and the product names associated with the Service are trademarks of Predictive Response or third parties, and no right or license is granted to use them. We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by you. You shall not give us any feedback that is subject to any license obligations or other restrictions on use.
Account Information and Data
Your confidential customer data is your property. Predictive Response will not disclose your confidential data without your prior consent. Predictive Response may use aggregate information which does not identify you as an individual for internal analysis and external marketing purposes. We will comply at all times with the Predictive Response Privacy Policy with respect to the use and disclosure of your data.
Representations & Warranties
Each party represents and warrants that it has the legal power and authority to enter into this Agreement. Predictive Response represents and warrants that it will provide the Service in a manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with online documentation with normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct. You represent and warrant that your use of the Service shall comply with all applicable laws, rules and regulations.
Indemnification
Predictive Response shall defend you against any claim, demand, suit, or proceeding (” Claim”) made or brought against you by a third party alleging that the use of the Service as permitted hereunder infringes or misappropriates the intellectual property rights of a third party, and shall indemnify you for any damages finally awarded against, and for reasonable attorney’s fees incurred by, you in connection with any such Claim; provided, that you (a) promptly give Predictive Response written notice of the Claim; (b) give Predictive Response sole control of the defense and settlement of the Claim; and (c) provide to Predictive Response all reasonable assistance, at Predictive Response’s expense. You shall defend Predictive Response against any Claim made or brought against Predictive Response by a third party alleging that your use of the Service infringes or misappropriates the intellectual property rights of a third party or violates applicable law, rules or regulations, and shall indemnify Predictive Response for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Predictive Response in connection with any such Claim; provided, that Predictive Response (a) promptly gives you written notice of the Claim; (b) gives you sole control of the defense and settlement of the Claim (provided that You may not settle any Claim unless the settlement unconditionally release Predictive Response of all liability); and (c) provide to you all reasonable assistance, at Predictive Response’s expense. This Section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of Claim described in this Section.
Internet Delays
PREDICTIVE RESPONSE SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. PREDICTIVE RESPONSE IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
Limitation of Liability
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH PREDICTIVE RESPONSE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE PREDICTIVE RESPONSE SERVICE. WE AND/OR OUR SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO PREDICTIVE RESPONSE’S SERVICES AT ANY TIME. ADVICE RECEIVED VIA THE PREDICTIVE RESPONSE SERVICES SHOULD NOT BE RELIED UPON FOR PERSONAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. EXCEPT AS SET FORTH IN THE “REPRESENTATIONS AND WARRANTIES” SECTION ABOVE, WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS AVAILABLE FROM PREDICTIVE RESPONSE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF PREDICTIVE RESPONSE’S SERVICES, WITH THE DELAY OR INABILITY TO USE THE PREDICTIVE RESPONSE SERVICE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE PREDICTIVE RESPONSE SERVICE, OR OTHERWISE ARISING OUT OF THE USE OF PREDICTIVE RESPONSE’S SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IN NO EVENT SHALL PREDICTIVE RESPONSE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE PREDICTIVE RESPONSE SERVICE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.
Termination
We reserve the right, in our sole discretion, to terminate this Agreement and your access to the Service and any related services or any portion thereof at any time, immediately upon notice. The “Privacy Practices,” “Intellectual Property Ownership,” “Indemnification,” “Limitation of Liability” and “General” sections shall survive termination of this Agreement for any reason.
Customer Reference
You agree that we can use your company name and logo in connection with marketing and promoting Predictive Response.
Assignment; Change in Control
This Agreement may not be assigned by you without the prior written approval of Predictive Response but may be assigned without your consent by Predictive Response to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of Predictive Response directly or indirectly owning or controlling 50% or more of you shall entitle Predictive Response to terminate this Agreement for cause immediately upon written notice.
Notice
Predictive Response may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in Predictive Response’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in Predictive Response’s account information. Such notice shall be deemed given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Predictive Response (such notice deemed given when received by Predictive Response) at any time by any of the following: letter sent by confirmed facsimile to Predictive Response at the following fax number: (408) 608-0320; letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to Predictive Response at the following address: Predictive Response, Inc, 75 Broadway, Suite 202
San Francisco, CA 94111; in either case, addressed to the attention of: Chief Financial Officer.
General
This Agreement shall be governed by laws of the State of California and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco, California. No text or information set forth on any other purchase order, preprinted form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Predictive Response as a result of this agreement or use of the Service. The failure of Predictive Response to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Predictive Response in writing. This Agreement, together with any applicable Order Form and the Policies, comprises the entire agreement between you and Predictive Response and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
Questions or Additional Information
If you have questions regarding this Agreement or wish to obtain additional information, please send email us at legal@predictiveresponse.com.
This Agreement was last revised March 18, 2014.
