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NICE inContact Omni Channel CTI / IVR / ACD / Dialer / Contact Center

By NICE inContact
NICE inContact Omni Channel CTI / IVR / ACD / Dialer / Contact Center
Seamlessly integrated with Service Cloud (Classic UI)
Improve agent efficiency by keeping them on a single, unified screen in Salesforce
Seamlessly integrated with Salesforce Sales Cloud (Classic or Lightning UI)
No more cutting and pasting!
Salesforce/inContact sync agent presence
inContact’s Studio application has everything you need to create and maintain omnichannel routing
CXone
inContact Agent for Salesforce
FamilySearch handles 10% more calls with inContact Agent for Salesforce
Mitchell saves 2-3 minutes per call, improved CSAT score by 10%, easy to implement and intuitive

$20 USD per user per month You must have an active inContact account for the inContact Agent for Salesforce to work.

Discounts available for nonprofits

Rating

(60)

Listed On

1/9/2014

Latest Release

8/13/2019

CATEGORIES

Telephony
NICE inContact CXone Agent for Salesforce—Personalized Customer Experience

NICE inContact CXone Agent for Salesforce provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!

$20 USD per user per month You must have an active inContact account for the inContact Agent for Salesforce to work.

Discounts available for nonprofits