App

Lightning Ready
Professional & Up
No Limits

Optimized for Lightning Experience

Compatible with Professional, Enterprise, Unlimited, Developer, and Performance Editions

Apps, tabs, and objects in this package don't count against org limits

inContact: Best-in-Class Omni Channel CTI / IVR / ACD / Dialer / Contact Center

Empower your agents to personalize omnichannel customer service.

(51)

Paid - Details below

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App by inContact, Inc.

inContact Agent for Salesforce provides a call center solution in the cloud unifying the agent with Sales/Service Cloud. Increase agent efficiency, while improving the end-to-end customer experience with the CTI leader. Installs in under 10 minutes!

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Released

1/9/2014

Pricing
You must have an active inContact account for the inContact Agent for Salesforce to work.

Contact us for pricing

Categories

Telephony

Seamlessly integrated with Service Cloud (Classic UI)

Improve agent efficiency by keeping them on a single, unified screen in Salesforce

Seamlessly integrated with Salesforce Sales Cloud (Classic or Lightning UI)

No more cutting and pasting!

Salesforce/inContact sync agent presence

inContact’s Studio application has everything you need to create and maintain omnichannel routing

inContact Agent for Salesforce

Mitchell saves 2-3 minutes per call, improved CSAT score by 10%, easy to implement and intuitive

FamilySearch handles 10% more calls with inContact Agent for Salesforce

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inContact: Best-in-Class Omni Channel CTI / IVR / ACD / Dialer / Contact Center

Released

Pricing You must have an active inContact account for the inContact Agent for Salesforce to work.

Categories

Customers Also Installed

Customers Also Installed

Pricing
You must have an active inContact account for the inContact Agent for Salesforce to work.