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SMSupport ☁ SMS Text Message Based Chat for Service & Support

$19 USD per user per month

Discounts available for nonprofits



Listed On


Latest Release



Agent Productivity
Real-time live chat with text messages for Salesforce

SMSupport is the only 100% native Salesforce app on the AppExchange that allows you to engage in real-time, two-way conversations via SMS. Respond to your customers where they want you to, interacting and engaging in real-time via text message.

  • Send a text message to Contacts and Leads or send multiple texts at once to all Campaign members
  • Engage in real-time conversation via SMS with multiple Twilio numbers
  • Receive incoming text messages in Salesforce, just like you would on your mobile phone
SMSupport uses Twilio's API to send text messages to 1,000 carrier networks, in 150+ countries (contact SMSupport for other gateways.) There is no middleman - you use your own Twilio account, meaning that SMSupport is the most affordable text messaging app on the AppExchange.####Note that SMSupport does not work with Person Accounts enabled. Note that the Nonprofit Starter Pack uses Person Accounts, so SMSupport does not work with this.####Respond to your customers how they want you to, interacting and engaging in real-time via SMS text messaging.


  • Compatible with Enterprise, Unlimited, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 3
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
You must have a Twilio account to use for sending and receiving text messages. Please note that Twilio costs ( are not included in the price of SMSupport. A Site is also required for correct operation.

Support For support, please send a text message to (415) 767-0842.

Additional Information

Package Name
Summer 2016 / 1.11.0
First Release
Latest Release

Customization Guides

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