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Comm100 Live Chat for Salesforce

Turn online chats to Salesforce leads, contacts, or cases

Overview

Identify existing contacts and leads in Salesforce; access customer information in Comm100 Live Chat; create or update Salesforce objects in Comm100 Live Chat. Comm100’s seamless integration with Salesforce makes unified customer management easier.

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  • Create lead/contact/case/task with complete chat transcript for each or certain live chat interactions or offline messages

  • Access and edit the information of existing Salesforce contacts/leads/accounts right inside Comm100 Live Chat Agent Console

  • Create live chat routing rules using Salesforce fields

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count. Learn more

Categories

Business Needs
Sales
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready