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Noble® SmartEngage
Contact Center, Engagement, Compliance, Analytics for Sales & Service Teams
Overview
Unify Salesforce Lightning with Noble’s contact automation & gamification tools for your Sales or Service call center teams to increase speed to lead/speed of service, FCR & RPCs to close more business and improve the CX, CSAT & Agent Engagement.
Noble SmartEngage gives inside sales & service teams integrated contact center tools for soft phone, click-to-talk, and inbound skills-based routing, so they can handle new contacts faster, close more business, and improve first-call resolution.
Noble SmartEngage integrates our award-winning Composer telephony, inbound and outbound controls with Salesforce Lightning, creating a single view for sales & service reps to execute their day to day activities.
Inside sales reps, customer service professionals, and contact center agents can work more efficiently and are more engaged, with one-click access to a range of contact management tools and rewards for achievements.
Inside Sales & Customer Service teams that use SFA/CRM with outbound and inbound contact automation are able to take advantage of the benefits that integrated technologies can bring, allowing them to respond quickly to new opportunities or requests. Noble SmartEngage gives call centers the ability to handle customer contacts with ease, integrating our award-winning telephony, inbound, soft phone, & outbound controls into the Salesforce.com workspace to create a unified desktop for executing their daily tasks. Built-in Gamification helps build team engagement by recognizing agents who reach their goals. With Noble, inside sales & customer service reps have the power of 1-click access to a range of contact management tools to: • Click-to-Dial a number, Schedule a callback, Transfer a call, etc. • Eliminate switching between programs, manual look-ups, and making customers wait while reps try to find info • Increase customer satisfaction and improve productivity • Additional benefits: Regulatory Compliance, Campaign Management, Recording, Broadcast Voicemail Messages, Skills-based Routing, Quality Control, Performance Reports, Gamification, Analytics & more
Categories
- Business Needs
- Productivity
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package