€49 EUR per user per month Call Recording Add-on: Storage Plans: - 3 months: 12 EUR/user/month - 6 months: 24 EUR/user/month - 12 months: 40 EUR/user/month 30-day FREE trial includes calling European countries. Please contact us if you wish to call outside Europe.
Guaranteed increase in your ROI with The HeroBase Dialer with call recording for salesforce™. Easily track all outbound call activities, benefit from the latest in Scandinavian quality and stability and see an immediate impact in your sales numbers.
1. Acceptance of the Terms and Conditions<BR>1)<BR>The conditions described in these terms and conditions applicable to Customer\'s use of products from HeroBase A/S, including any updates and other activity on its websites, including https:// \*. herobase.com (collectively referred to as Service). These terms apply in addition to the award of the Customer Agreement to Access the sales tool HeroBase.<BR><BR>2)<BR>The agreement gives the customer access to use the Service for commercial purposes in accordance with applicable legislation and under the conditions that otherwise provided in these terms and conditions and in the document "Agreement for the use of HeroBase ".<BR><BR>3)<BR>These terms and conditions apply to the use of the Service on the data, which is owned by the Customer - such contacts, ie. persons or companies that customer or its customer relationships . This applies also to the Service solely for use by persons who are directly employed by the Customer.<BR><BR>4)<BR>By use of the Service the Customer agrees to be subject to the terms of the present business conditions. The customer declares himself also able to understand that business conditions - along with "Agreement for the use of HeroBase" - are complete and final agreement documents between the parties and that they supersede all proposals or prior written agreements between the parties, and any communication between the parties related to the contents of business documents. Customer\'s breach of these conditions gives HeroBase A/S the right to terminate Customer\'s access to the Service without the Customer being entitled to compensation.<BR><BR>2. Service<BR>1)<BR>HeroBase A/S provides software service known as HeroBase and modules therefor. These are all designed using an Internet browser. There is no need for hardware or software installations on the user\'s workstation. HeroBase A/S guarantees support for Internet Explorer version 9.0 and all future versions of Internet Explorer. In addition, as a minimum Internet speed corresponding 2 Mbit broadband is required. <BR><BR>2)<BR>HeroBase A/S is entitled to appoint a number of distributors/partners who have the right to negotiate and support products developed by HeroBase A/S and third-party products that can coexist with HeroBase and modules for HeroBase.<BR><BR>3)<BR>All HeroBase A/S software products, including all related manuals and documentation (collectively, HeroBase software) is HeroBase A/S\'s estate. HeroBase A/S has the copyright and reserves all rights to the products covered by these conditions. HeroBase A/S retains ownership of HeroBase software of any kind. All software from HeroBase A/S is delivered without exception in the terms and conditions. HeroBase user guide and documentation or parts thereof may not be distributed, copied (including reduced to electronic form), translated or otherwise reproduced in any form without prior written consent from the company.<BR><BR><BR><BR>4)<BR>HeroBase A/S has the right to continually upgrade the service with new features and design. New versions of the Service will be notified in advance.<BR><BR>3. Registration<BR>1)<BR>The Customer undertakes to provide complete and accurate information when creating an account at HeroBase A/S. HeroBase A/S - or the dealer from whom the subscription is purchased (hereinafter Reseller) - must without delay be informed about changes to this information.<BR><BR>2)<BR>Customer is responsible for ensuring safe and confidential storage of the username and password for the Customer subscription. If the customer is aware that user names or passwords is abused, or occurring unauthorized use of license, Customer shall immediately make HeroBase A/S aware of this.<BR><BR>3)<BR>In case HeroBase A/S has the suspicion of misuse of the contents of this agreement, HeroBase A/S shall inform customer and take appropriate action.<BR><BR>4)<BR>In case the username and / or password are forgotten, HeroBase A/S or the dealer where the customer has purchased HeroBase solution shall send a new username and password.<BR><BR>4. Price and payment<BR>1) <BR>Prices for access to the service in the "Agreement for the use of HeroBase". HeroBase A/S can also change prices and / or price calculation, if given in writing (including by. E-mail) to the client within 3 months before the expiration of the then-existing agreement between the Customer and HeroBase A/S.<BR><BR>2)<BR>HeroBase is billed by HeroBase A/S. Customer agrees that any invoices and reminders can be sent via e-mail to the customers e-mail address, or similar electronic means.<BR>All payments to be made to HeroBase A/S, can only be done by bank transfer. Invoiced amounts are due payment according to the number of credit days which might be stated in the "Agreement for the use of HeroBase". Unless otherwise stated, payment shall be due 8 days after the invoice date. Subscription for use of HeroBase is billed quarterly in advance for the number of users of the "Agreement for the use of HeroBase".<BR><BR>3)<BR>All pricing information in connection with HeroBase A/S activities in Denmark are stated in Danish kroner without VAT and other possible charges, unless otherwise specified in the pricing information. Pricing information for contracts outside of Denmark are stated in euro and are always without VAT and other possible charges.<BR><BR>4)<BR>Since HeroBase A/S has significant costs associated with running each Customer, we are forced to have relatively strict procedures for late payment. Late payments accrue a fee of euro 50 per reminder + monthly accrue interest from the due date of the purely statutory rate. Any claims against HeroBase A/S cannot be offset against any amounts due.<BR><BR><BR><BR><BR>5)<BR>In case of late payment, HeroBase A/S sents the first reminder one week after the invoice is due. If this reminder is not paid within 16 days after the invoice is due, HeroBase A/S has the right to terminate the Customer\'s access to HeroBase. The customer will not be refunded for the period when HeroBase has been closed due to lack of payment.<BR><BR>6)<BR>Requests for specific development of any IT-related adjustments on behalf of the Customer will be invoiced at 150 euro per hour , prior to a written agreement with the Customer. In this case an annual maintenance fee of 15% pa of the invoiced price is to be added. Maintenance fees regarding regular and generic IT changes that have been agreed in connection with the initial agreement are included.<BR><BR><BR>5. Telephone<BR><BR>1)<BR>The customer pays for the telephone connection in accordance with the customer use of the HeroBase native telephone dialer functionalities to the quoted prices in the Agreement for the use of HeroBase.<BR><BR>Invoicing is only for when contact with a lead (call receiver) is made and for the time Customer agents (user) use preview call (when HeroBase is set to have a preview time while the telephone line has been established for the user and the call to lead (end customer) is made.)<BR><BR>Note: The customer will not receive telephone charges regarding telephony usage associated with activities outside HeroBase from the Customer\'s existing supplier.<BR><BR>2)<BR>All prices given for telephony apply only if the user uses the Service via his office phone (Landline or Softphone). Does the user use the service via his mobile phone or a phonenumber registered within a mobilephone number range, then mobile phone rates per logged on minute will be charged. The additional charge will be equal to the per minute charge for mobile phones.<BR><BR>3) <BR>HeroBase reserves the right to adjust telephony rates quoted for telephony charges based on HeroBase A/S \'telephony suppliers price adjustments and / or changes in the price calculation’. HeroBase A/S will in such cases document and adjust telephony prices with one month\'s notice.<BR><BR>In the event that third parties would raise prices significantly on telephony, the Customer will be able to terminate the agreement if an alternative supplier price cannot be offered by HeroBase A/S.<BR><BR>6. Customer Obligations<BR>1)<BR>Customer may not attempt to break into the underlying database or other system resources. service also must not be used in such a way that it can harm HeroBase A/S or third parties.<BR><BR>2)<BR>Customer may not, without special permission from HeroBase A/S modify, rent, lease, loan, sell, distribute partial creating products wholly or partly based on HeroBase software.<BR><BR>3)<BR>Customer warrants to HeroBase A/S for customer\'s use of the Service in all respects lawfully. The customer commits itself to obey the law, particularly the Marketing Law and<BR>Personal Data Law in connection with the use of the Service. In particular there must not be made illegal computing. Customer bears full responsibility for any third party claims resulting from Client use of the Service. HeroBase A/S cannot in any way be held liable for Customer\'s use of the Service, including for example but not limited to, calls to potential customers who are registered in the personal data register of people who do not wish to be contacted, unauthorized use of sensitive personal data.<BR><BR>4)<BR>HeroBase A/S reserves the right to close customer\'s account if sales and / or<BR>marketing activities to leads are of general offensive nature, which incidentally is a violation of business conditions or if HeroBase A/S has suspicion or evidence that Customer violates<BR>applicable laws in connection with Customer\'s marketing and sales activities of all kinds.<BR><BR>5)<BR>The Customer undertakes not to divulge information about HeroBase A/S and its pricing policy and pricing procedures. HeroBase A/S is entitled to damages for lost profits resulting from breach of contract.<BR><BR>6)<BR>The customer is obliged to maintain at least one subscription to HeroBase A/S email-based newsletter, containing information on operational issues, news and improvements, information on new services and products and information that is in HeroBase A/S\'s interest to publish to the user group. This subscription cannot be terminated so long as the customer maintains an agreement with HeroBase A/S on the use of the Service.<BR><BR>7. HeroBase A/S\' Obligations<BR>1)<BR>HeroBase A/S provides support for the use of the Service.<BR>Customer will receive free telephone support during the first 30 days after the "Start Date" agreement, specified in "Agreement to access the sales tool HeroBase". Subsequently, the Customer is entitled to seek support through HeroBase A/S Service Portal on the Internet where the Customer\'s primary contact, as specified in "Agreement to access the sales tool HeroBase "may submit questions, queries etc.. HeroBase A/S shall do the best of our abilities to answer all support requests within 48 hours. HeroBase A/S support is open on weekdays between 9-17.<BR><BR><BR>HeroBase A/S support will to our best ability, ensure the following response times model:<BR>Priority Description Time<BR>1 Urgent case - Several users have simultaneously lost access to HeroBase tool or vital functions for outbound telephone activity. Solution shall begin within 1 hour. <BR>2 Medium case – One user cannot access HeroBase tool or feature. Solution shall begin within 24 hours.<BR>3 Small case - service or question request Solution shall begin within 4 workdays.<BR> <BR><BR>2)<BR>HeroBase A/S shall keep confidential all customer information in a responsible manner and will not disclose this information without written permission from the Customer. As confidential customer information is considered information which identifies the customer as well as information about the client\'s marketing efforts and results.<BR><BR>3)<BR>HeroBase A/S provides a secure technical platform available that is correctly sized in relation to the customers\' needs. HeroBase A/S servers are constantly monitored and maintained in a secure fire-and theft-proof hosting environment. It takes daily backups of all information.<BR><BR>4)<BR>If the Customer loses own data because of their own users, HeroBase A/S will as soon as possible after the customer request, provide the customer information that exists on the backup available. This will be billed separately from the service provided by HeroBase A/S.<BR><BR>5)<BR>If the Service is unavailable, HeroBase A/S will as soon as possible begin repairing service. HeroBase A/S will not be held liable for losses directly or indirectly attributable to a system unavailable with HeroBase A/S.<BR><BR>6)<BR>HeroBase A/S recognizes that data is stored on behalf of the Client and the rights to this data belong to the Customer. HeroBase A/S reserves the right to analyze customer use of the Service in order to improve service.<BR><BR>7)<BR>The Customer may via the Service update personal lead data information. In relation to the processing of personal data law HeroBase A/S will only act on instructions from the customer. HeroBase A/S assumes no liability in relation to the client\'s compliance with laws on the processing of personal data. HeroBase undertakes to comply with the then-applicable law, including laws on processing personal data.<BR><BR><BR>8)<BR>HeroBase A/S offers data storage as part of the service throughout the contract period according to the table below. HeroBase A/S reserves the right to charge a fee for each time HeroBase A/S on the Customer\'s request to provide backup data for Client.<BR><BR><BR><BR>8. Security and operation<BR>1)<BR>HeroBase A/S will to our best ability ensure that the Service is operated as safely and reliably as possible. HeroBase A/S guarantees an uptime of approach to the system at 99% at 24 hours, 7 days a week, 52 weeks a year. HeroBase A/S is scheduled interruptions to the service outside the period 08:00 to 21:00, which usually alerted at least one week prior to dismantling.<BR><BR><BR>2)<BR>HeroBase A/S does not secure, however, particularly for a) The service\'s safety in relation to hackers or other unauthorized access to such service and possible burglary in the IT systems. However, HeroBase A/S have to the extent, secured the Service to withstand hacker attacks and other unauthorized access, b) Service at any time or at any given time in service, available to Customer, and<BR>c) the specific transactions at any time or at any given time can be initiated and / or implemented on the Service. d) the speed of the customer experience in connection. use of the system, since this is influenced by a number of factors which are outside HeroBase A/S control.<BR><BR>3)<BR>HeroBase A/S may terminate access to the Service in whole or in part, for safety or operational reasons. Where it is reasonably possible for HeroBase A/S, there must first be given the customer an appropriate notice.<BR><BR>9. Intangible rights<BR>1)<BR>HeroBase A/S has in the relationship with the customer all rights to the Service and its individual components, including name, logo, programming, databases, catalogs, design, graphics and text, unless there is material that originally belong to the customer. The customer has all rights to the Customer\'s own data (data which The customer has uploaded in the Service and justified by the Customer\'s use of the Service), cf. 6.6. above.<BR><BR>2)<BR>The customer may not without the written agreement with HeroBase A/S use material that forms a part of the Service and belongs to HeroBase A/S.<BR><BR>3)<BR>HeroBase and HeroBase® is a registered trademark of HeroBase A/S.<BR><BR>10. Liability<BR>1)<BR>HeroBase A/S is in no case - or any company affiliated with HeroBase A/S - liable for any direct or indirect damage and economic losses that may be a consequence. This applies, for example but not limited to costs related. loss of data or programs, costs associated with restoration or reproduction of such data or programs, and loss of lost revenue. No person or company is authorized to make other statements, written or oral, other than the above for service quality, performance or usability. The customer can therefore not rely on such statements, regardless of the circumstances of their emergence and regardless of who submitted declarations.<BR><BR>2)<BR>HeroBase A/S is not responsible for indirect losses, including losses from the transactions and actions that are not conducted on the Service, for data loss or any damage to customer\'s computer or other systems. HeroBase A/S is not responsible for the operational problems caused by failure of hosting partners. HeroBase A/S is also not liable for losses where responsibility is waived in this Agreement. HeroBase A/S total liability under the agreement is limited to the amount the customer pay for the use of the Service within one year prior to the damages caused.<BR><BR>11. Force majeure<BR>1)<BR>The parties are in no way responsible if the observance or performance of this Agreement is not possible due to force majeure. Force majeure shall mean in accordance with Danish law and theory factors such as strikes, lockouts, riots, acts of war, epidemics, natural disasters and fire, which lies outside their control and which the parties have not signed the agreement should have taken into account, nor ought to have avoided or overcome.<BR><BR>2)<BR>Force majeure can be invoked only if the claiming party has given written notice to the other party within 5 working days after the force majeure event.<BR><BR>12. Change of terms of agreement<BR>1)<BR>HeroBase A/S may make changes to these terms and conditions, by sending an e-mail about this to the Customer within 30 days before start of the new change. Such changes are timely noticed, and will automatically take effect on that day and be a part of this Agreement, unless the customer within 14 days after receipt of notice of the changes in writing announces its non acceptance. In that case, changes come into force at the commencement of a new subscription period.<BR><BR>13. Termination and non-compliance<BR>1)<BR>The subscription shall enter into force upon the agreement start date. The agreement is automatically renewed on expiry of the subscription period unless the Agreement is terminated pursuant to the conditions for termination. The subscription agreement entered into is with a subscription period of 6 months. The subscription can be terminated by e-mail to email@example.com with a 1 month notice to the end of the subscription period, unless stated otherwise in the Agreement for the use of HeroBase. Omission of the use of the service and the rights agreement caused during the notice period shall not entitle the customer to refrain from paying.<BR><BR><BR><BR>2)<BR><BR>The agreement can be terminated immediately if there is a material breach by the other party. it is considered a material breach if:<BR><BR>a) Customer uses the Service in violation of its purpose<BR>b) The customer is trying to copy software code<BR>c) the customer copies the trademarks, contents or otherwise from this service<BR>d) The customer fails to fulfill its obligations under the present conditions<BR>e) Customer\'s failure to pay for services<BR><BR>3)<BR>In case of cancellation due to customer\'s material breach there will not be any refund of prepaid amount. Upon cancellation due to HeroBase A/S \'material breach, or if the agreement is terminated by HeroBase A/S, there will be a refund of possible advance payments.<BR><BR>4)<BR>If the customer wishes to complain about a shortage in the delivered, this must be done without undue stay and 10 days after delivery.<BR><BR>5)<BR>If the customer wishes to complain about an defect in the service, this must be done without delay and no later than 7 calendar days after the occurrence of an error. HeroBase A/S is a systematic treatment of incoming system errors through the HeroBase service portal.<BR><BR>14. Jurisdiction<BR>1)<BR>Any dispute between the parties arising out of this agreement shall be governed by Danish law. Venue must be the City Court of Copenhagen.