cbs CX - Customer Experience | Your Partner for CRM & SAP ERP E2E Integration - cbs Corporate Business Solutions Unternehmensberatung GmbH - AppExchange
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cbs CX - Customer Experience | Your Partner for CRM & SAP ERP E2E Integration
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 42
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 32
  • Year this company was founded Founded 1995
cbs CX - Customer Experience | Your Partner for CRM & SAP ERP E2E Integration
Global Solutions. Best Practice for Industrial Companies.

cbs CX is the Salesforce Consultancy of cbs Corporate Business Solutions. We provide high-quality business solutions for global processes for over 20 years.####Integrated Customer Process Management – From Pre-Sales to After-Sales.

Highlights

  • Marketing processes with increased efficiency and productivity: Campaign management | Distribution of newsletters | Event management | External list management | Segmentation | Budget planning and cost control
  • Effective sales Management: Support in sales and account planning | Sales pipeline | Operational support in activity, lead, and opportunity management | Integrated quotation and order processing, including availability checks and credit limit checks
  • Customer retention through flexible (after-sales) service processes: Service contract and order processing | Complaints and returns handling | Resource planning for service technicians | Field Service


Description

Our main focus is on integrating Salesforce in end-to-end business processes. cbs is not limited to pure implementation of sales, service and marketing processes. Genuine CRM starts heading for the customer to get a 360 degree view on all relevant customer data and processes. ####As a full-service provider cbs help customers to integrate Salesforce solutions in their system landscapes. cbs focuses especially on Salesforce to SAP ERP and SAP CRM Integration.

Geographic Focus

United States
California New York

Languages

English, German

About cbs Corporate Business Solutions Unternehmensberatung GmbH cbs Corporate Business Solutions is an international management consultancy. We provide high-quality business solutions for global processes. With 500 employees at seven locations in Germany, Switzerland and Singapore, we are one of the renowned international solution providers for industrial companies in German-speaking countries.####cbs is the consulting company of the Materna Group. Founded by former management consultants of SAP AG and as an independent management consultancy firm and subsidiary of Materna GmbH, we exhibit the consultancy and IT expertise of one of the largest owner-managed, international German IT firms.####cbs offers solution competence for demanding clients. This is our aspiration as a consultancy - as a general contractor for complex, company-critical implementation plans, for global landscape transformation programs, and for specialist and technologically focused optimization projects. We stand for project solutions of the highest quality and commitment.

Headquarters
Heidelberg, Germany
Phone
+49 6221 3304-0