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Esna iLink

Collaborate anywhere, anytime with Esna iLink

Overview

Easily connect and collaborate with others anywhere, anytime with Esna iLink. Get calls, call tracking, presence, instant messaging (IM), voice messaging in Chrome and Internet Explorer with integrated actions inside of Salesforce.

See How Esna iLink Works

Integrate with enterprise IM and presence
Voice and video calls or call control* (varies by manufacturer)
Salesforce.com integration with live communication services such as call control, screen-pops, click-to-dial and call logs

Manage calls right from Salesforce Esna iLink is the communication tool to help you work more efficiently in Salesforce Sales Cloud and Service Cloud. Esna iLink integrates click-to-call, call management, call tracking and caller screen-pops right within Salesforce. With Esna, every incoming and outgoing call is automatically logged in Salesforce for you. For incoming calls, Esna’s searches Salesforce for the number of the incoming call and automatically opens up that caller’s record. Esna also detects the outgoing calls you make from Salesforce and logs those as well. Esna iLink provides full CTI compliance or softphone capabilities* and integrates with both IP and TDM based phone systems including Avaya, Cisco, ShoreTel, Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other PBX systems. *varies by manufacturer For more information or to contact someone at Esna visit: http://www.esna.com/products/officelinx/salesforce/ Sales: sales@esna.com Support: techsupp@esna.com Contact Us: 800-565-ESNA, say “Sales”