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Helpshift: the only mobile-first customer service platform

Deliver in-app support experience your customers love

Overview

Helpshift is the premier in-app customer self-service platform for the gaming and fintech industry. We work with executives to deliver a truly personalized in-app support platform that unifies a frictionless customer-centric experience for our clients.

See How Helpshift: the only mobile-first customer service platform Works

Extend your Service Cloud Effectiveness • Native support experiences for mobile apps, websites, social apps, and messaging apps • Asynchronous messaging that allows users to engage on their own time. No waiting or starting over when disconnected
• Low code bot builder for every use case. Answer Bot for self-service. Custom Bots to automate workflows. API Bots to trigger backend workflows • Rapid implementation. Get up & running within weeks. Maintain with a small team. No expensive SIs needed
• Stress-free scaling. Effortlessly scale from 0 to million cases without worrying about data overages Support for Azure and AWS. Available in 185 languages.

What if you could eliminate long hold times, automate over 50% of your inbound support requests, and double agent productivity? Helpshift makes it possible. World-renowned brands like Zynga, Scopely and Supercell use Helpshift to deliver messaging-first customer service that customers love. Using a combination of bots and AI, our customers are able to efficiently process millions of issues in real-time, while delivering a highly responsive and personalised experience at scale. Across Helpshift’s 450+ customers, messaging is delivering 35% higher CSAT, while bots and AI are automating over 70% of the tickets, with only 30% going to agents, saving brands millions. Ready-to-go, Lightning-ready Salesforce Integration • Easily integrate Helpshift by embedding our SDK into your website and mobile apps. • Compatible with Omni-Channel. • Cases are automatically created and integrated into your existing workflows. • Agents handle cases right within the Service Cloud Console using the integrated Helpshift Messenger. • Case fields, Salesforce Knowledge, comments, contact details and more between Helpshift and Salesforce are always in sync.